Very bad wifi

Stayed in June 2024

Why is the parking not connected to the Hotel???

Location & breakfast

Stayed in June 2024

We were disappointed on Tuesday morning when we wanted hot water for coffee and there were no clean cups by the machine in the hotel lobby. :-(

We loved that it was in the middle of everything, yet at night when we closed the window, the room was very quiet which we love! We are from the United States and a friend living near Hamburg recommended Luneburg and we absolutely adored the city and the hotel. It was like being in the middle of a story book.

Stayed in October 2023

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location

Stayed in September 2023

The hint about the partner hotel could be communicated more explicite. Could avoide waiting time for dropping off luggage.

Central location, the partner hotel is very nearby with a 24h reception wher we could leve our luggage at the last day.

Stayed in May 2023

wi-fi was a very weak signal and not useable

Location, hotel style, large room, great view, cleanliness

Stayed in May 2023

Couldn't get the coffee machine to work, total pain in the arse

The hotel is getting expensive but an absolutely brilliant location.

Stayed in May 2023

Nice location. Near citycenter!

Stayed in October 2022

Reception staff very unfriendly. Interrupted check-in process to attend other guests. Unwilling to explain accommodation and room types. Indicated to call a number on the bottom a letter that was then handed over, so that she ´can go back to her work´! She also did not give any information on breakfast or wifi. Certainly not the welcome you expect in such a hotel and for such a rate.

Canal view from room very pretty and location to town excellent.

Stayed in October 2022

Reception staff were non existent so it was impossible to get issues resolved. There was an problem with the car park and we really had to search for someone to resolve it. They did in the end but it was annoying as we wanted to get to our next appointment.

Location was excellent.

Stayed in July 2022

Girl at the reception was very irritated

Stayed in June 2022

there was nothing to dislike !!!!!

central location

Stayed in May 2022

The shower was not clean, because blackness has been allowed to build up over time in the grouting (Fügen). If you gave the showers a thorough steam clean occasionally, that would help.

Overall, the room and bathroom cleanliness was fine.

Stayed in October 2021

Coffee, fruits, everything was very clean, and nice. We even had a New Testament. Wonderful sight view. Very friendly stuff. I would like to stay there more.

Stayed in February 2024

There could be more vegan options on the breakfast buffet

Nice hotel in a beautiful city. Close to the river and the old town. Super friendly staff, great room, comfy bed, snacks in the lobby and even got an upgrade for a bed with river view for free.

Stayed in November 2023

Staff and AC not working

Staff was rude and attentive. The Ac did not work!

Stayed in June 2023

all is good

location, Location, Location

Stayed in April 2023

located centrally

Stayed in March 2023

they don’t have tea or hot water to make yourself a tea, they also refuse to boil water. ok top of it there is no soap in the bathroom

the sauna and the bed

Stayed in February 2023

front desk is only staffed at check in time - 16:00 - 21:00. so if there are any issue with the room or during your stay, you have to walk down the street to the sister hotel - which we had to do to validate our parking on check out day. this one really seemed like a party hotel - rooms were pretty beaten up with missing drapes, odd stains on the carpets (bathroom flood?) and a sticker on the back of the door reminding guests to take condoms, the pill, additional panties, lipstick etc (see photo) - guess it’s trying to be hip / fun etc, but I found it a bit sleezy- probably because I am not the target market as I am too old (?) at 48.

location and breakfast were superb. as was the view from canal side rooms

Stayed in July 2022

The service was not great, and the unmanned reception hours (which was the majority of hours during our stay) gave a very sloppy impression. Not at all the personals fault, moreso the management. The exterior building, the facade, was very beautiful, but it was instantly and rougly offsetted by the interior decorations, with signs etc, which were honestly quite absurd and not in a good way. Felt cheap and I was left wondering who this hotel was for? They claim to be a "fancy" four star hotel whilst having really shady stickers and paper signs about how you should "help the finances of the Dormero owners" by reusing your towels. I get that it's supposed to be tongue in cheek, but really, it's just ridiculous and tasteless. The price was ludicrous for the value. We paid 170€ for one night in a room with no view, a small bathroom with a very small, moldy shower and no trash bin. The room smelled funky and had quite bad air-co. I would've been okay with paying 70-100€ for it, but NEVER 170€.

The room was fairly clean and the bed was comfortable. The room was spacey and we appreciated the water in the free mini-bar. The location was very nice, close to the middle of the old-town with bars and restaurants.

Stayed in July 2022

They only have a concierge in the afternoon. The wifi was non existent. The staff was not only not helpful at all, but also very rude, and just handed me a card to call their boss and complain to him. They charged me 2 nights of a double room but I had an individual room the first night. Also the rooms weren’t cleaned during our stay. And they tried to “fix” all that by giving us “free” breakfast

The breakfast was ok and the location was great

Stayed in June 2022

Room 401 had no wifi reach. Was no solution for the problem. Payed for parking twice as the machine at the reception was broken and there was nobody in the morning to help. Breakfast price is insane expensive. Bathroom was simple and the windows had no covers.

Room was clean and spacious. Location was beautiful.

Stayed in June 2022

Staff were not helpful at all, but hotel was pleasant.

Stayed in May 2022