Kollwitzstraße 2 Erdgeschoss, 73728 Esslingen, Germany
#27 of 27 hotels in Esslingen
Guests' ChoiceBased on 2 apartment reviews
3.2Cleanliness
5.0
Comfort
5.2
Location
6.7
Facilities
5.2
Staff
5.2
Value for money
4.5
Free WiFi
10.0
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Reviewed: 9 December 2022
Kevin
BelgiumThe location: They send us to 4 different adresses before we had the right one. The apartment we booked by bookings was suddenly not available. They give us an other one far away from our location. We called and got another appartment closer to our destination and seemd okay for us. Once we arrived there were other people staying in the appartment. We payed already a parking ticket for the whole weekend. We called back and were send to another appartment. 2 hours lost by driving around. Everytime we called we got someone else at the phone. The keys are always hidden. So when you got a new appartment they send you a very small serie of pictures where you can find out where the key is. Pictures that are not easy to see on a smartphone. Even if you enlarge. Definetely not professionel. Because of this reason we parked at our stay and put a sign that we stay at the AB Apartment. Ont the picture was a very small parking place marked with an arrow that was drawn with the program Paint. We tought we parked well because we had to park at number 29. Once we arrived we couldn't find number 29 so we randomly parked. Only a few hours after we left the apartment by foot, our car was town away. This costed us about €310. Of course they were not responsible because they did the minimum they had to do. A bad picture and a number 29 written in chalk on a stone (that you can't see in the dark). Afterwards the neighbours told us that this happens a lot with the cars of the people that stay in the AB Apartments. I don't understand why they just can't put a sign 'AB Apartments' at the parking lot. That doesn't cost a lot I think. I never got an answer on this question. Besides this, I called 1,5 h with bookings, send a lot of e-mails to AB Apartments. They payed back €75 (that is the same as the cleaning costs they charge). I would never suggest to stay in an AB Apartment in Stuttgart. This is not a decent company.
- We got €75 refund. - Altough it was not possible to see someone, we had friendely people on the phone.
Stayed in October 2022
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