“The property was amazing and had everything that we have expected and beyond. The staff was brilliant with us and very welcoming and very helpful at times we needed it. Would definitely recommend”
“Well, unfortunately the event we went to Hanau was cancelled and we had to leave earlier. I inquired whether we could get reimbursed for the extra 3 nights, but they couldn't do it because we went through booking. They sounded like that they would have done so, if the booking was done directly through the hotel. They suggested to that I revert to booking.com, but I appreciated the effort and kindness on their part.”
“The room was very clean and spacious. The bed was very comfortable and big. There was a small fridge available and some instant coffee powder bags if you would like to drink some coffee. The bathroom was very clean and there were soap and towels provided for use. The strict "no smoking" policy also makes this a pleasant environment. When we arrived, the sofa bed wasn't ready, but after asking the staff they made sure to make it ready immediately upon request which is very kind.”
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