No facility for tea and coffee inside the room

Location , friendly staff

Stayed in June 2024

Noise level. I was able to hear my neighbors through the walls/air vents. I was unable to sleep for the two nights that I was there.

Central to most attractions. In a very good area.

Stayed in June 2024

I liked every detail in this hotel, perfect in everything

Stayed in May 2024

The hotel has Management problems! 1- During 4 days we stayed in this hotel, our minibar refrigerator was out of function. The technician confirmed that, but he didn't repair and didn't replace it with a new or functionable one, because the manager who had the keys of the basement (where there should be spare refrigarators) was missing. The manager seems that was more busy with other more important issues. 2- The cleaning of the room was very superficial and blanket replacement was not regular. Obviously there was not control from the management. 3- The hair-dryer in the bathroom was installed in almost 2 meters height, so you needed to strech up or use a lader to use it. Must have a been a stupid-born technician to install it and an iresponsible manager or superviser to accept that work. 4- The safe showed problems with battery of lock-unlock device, it shouldn't be a big problem (maybe simply replacement of battery) but nobody cared to come and have a look THE LOCATION is EXCELLENT - You can't do or undo it! (and this can sell the hotel for sure), but you should try to improve other things in order to raise up your services at the level this famous, old and respected hotel deserves.

Location: Excellent ; Room: Good space ; Breakfast: Normal

Stayed in June 2024

Good location. Great breakfast

Stayed in May 2024

Fantastic location, great architecture , lovely staff

Stayed in April 2024

Parking facilities limited but the staff fixed it brilliantly.

Stayed in May 2024

Nothing. It was all excellent.

The location of the hotel was superb and ideal for exploring Prague after a very generous serving of breakfast. The best of three different hotels I have used in Prague in the past 20 years.

Stayed in April 2024

No Iron or Tea facilities in the room. Paid in full before arrival, but was asked to pay 100 euro room deposit. I was travling with my son (not on a Stag do) what did they think I was going to do?

Excellent location within the old town, a short walk from the town square. Really enjoyed the breakfast, good choice of food.

Stayed in March 2024

One front stuff lady gave us a hard time about late checkout. We had to go down in the morning to set up the late checkout and then went back to sleep to be later woken up by the phone. She said we had to check out at the original time after we had just paid for late checkout. Apparently she forgot or didn’t check well. This defeated the purpose of a late checkout since we couldn’t sleep in

Stayed in February 2024

Nothing all was as expected.

The staff were lovely and friendly, very informative. The location was perfect right in the heart of everything. Would definitely stay again.

Stayed in February 2024

Was well located.

Stayed in February 2024

Our family’s lovely hotel!! The location, and staff ♥️ We’ve been staying at Ambassador Zlata Husa already 5 times and everything was perfect

Stayed in February 2024

There was an issue with one of the rooms allocated not being available due to previous guests not having checked out & this caused us some problems for our first night, although this was rectified the next day. The lack of a coffee machine or kettle in the rooms was something of a disappointment as not all of our party wanted to be or were capable of being out all day & so spent a fair bit of time in their rooms. For less able bodied travelers it's worth noting that there a few steps between reception and the lifts.

Breakfast was good with a decent variety of options including cold, hot, sweet and savory items. The location couldn't be much better being right in the heart of Prague. The staff on the whole were helpful and pleasant. The rooms were cleaned to a good standard and beds made up every day.

Stayed in January 2024

Whirlpool bath didn't work

Beautiful place, nice staff, good breakfast choices, comfortable bed, all attractions close to the hotel, great location

Stayed in January 2024

Location was spot on. Staff was really nice and the breakfast had a variety of options

Stayed in December 2023

Credit card is balanced for safety with the mini bar. Breakfast is really standard, no salmon for that price unbelievable. Only one television in a two bedroom room. No coffee machine in the room. High price per night.

The Location in the city center is great, just at the main attractions.

Stayed in January 2024

Toilet did not flush adequately ( wastes lot of water and no use)

Value for money, service was good.

Stayed in December 2023

The hotel is pretty dated and looks rough around the edges with frayed carpets and dull lighting. The service during breakfasts was not overly accommodating with the younger staff standing around chatting, waiters reaching across guests who were still eating to clear others’ plates. Not a big deal, but noticeable. Did not love that several times over our three nights the strip bar next door had bouncers loudly advertising while my mother-in-law and teenage son were walking by.

The hotel is right in the heart of the main strip so there was action all the time with lots to see and do, but our rooms were at the back in a quiet area of the hotel which was much appreciated. The breakfasts were good and added value to our stay. The receptionists/concierges made checking and checkout easy.

Stayed in December 2023

It was a last minute booking, so it was more expensive than I wanted. We also had to agree to a substantial “deposit” in case of breakage or use of the minibar. The bathroom was equipped with a high-sided tub that was difficult to get in and out of and had no shower, just a handheld water head. People with mobility problems should be aware that it’s necessary to go up some steps to get to the elevator, and in some cases, it’s necessary to go up and down other steps to reach your room after the elevator. Finally, if your room faces Wenceslas Square, you will probably hear people and music most of the night. It didn’t bother us, but it might bother some people.

The room was BIG and the location close to Mustek Metro Station was very convenient. Breakfast was an ample spread of hot and cold foods, breads, and pastries. The staff were pleasant.

Stayed in December 2023

We only had a bath with a shower head in our room, no free standing shower. The staff at the bar were a little rude to us when ordering a drink and wanting to pay by card as opposed to cash.

The location of the hotel was 10/10 - in the centre of everything. Our room was very spacious and we requested a double bed which we got. We had a beautiful room with a balcony overlooking the Christmas Markets.

Stayed in December 2023

Nothing

The location was great.

Stayed in September 2023

There is no air conditioning but if you travel on autumn or spring opening the windows will do the job (there is a heating battery in the room, so I guess it works in winter)

The rooms are beautiful and big, the bathroom is good as well. In our room there was a standing shower as well as a Jacuzzi bath. The placement of the hotel is in the center of the central square, so at night and early mornings it can get pretty loud. But everything is very close to the hotel. The rooms were clean and the stuff was nice and helpful. There’s a possibility to leave the luggage after check out. In addition the breakfasts were tasty but not a lot to choose from. in our room there was a standing shower as well as a Jacuzzi bath.

Stayed in October 2023

Only minor complaint was the spa wasn’t open on Sunday and Monday

Lovely rooms even if a little old fashioned. Great facilities and amazing location

Stayed in September 2023