Comfortable, clean, friendly staff, great food, fab location

Stayed in September 2024

The staff was very nice and welcoming. We arrived in order to get married and the hotel upgraded us to an amazing suite, on the day of the marriage they decorated our room, they recommended on great place to have dinner. Super happy!

Stayed in September 2024

Very clean hotel, close to the beach and bus station, very good breakfast.

Stayed in September 2024

—

Very beautiful and stylish hotel! Friendly staff. We liked everything! We will definitely come again!

Stayed in September 2024

If I really really have to... 1. Water pressure in our shower room on the third floor felt weak. 2. Shower room is not so big. 3. Water splashing out a bit. 4. The adult pool water level seemed lower than most pools. We really didn't mind of any of those four, cause we had a great time!

A medium size beautifully Boho chic design hotel. We stayed in a Modern room design with a view to the sea and partial view to the pool. Hotel and room were very clean. Breakfast was great. Pool was great too with lots of bed options. Great access to the beach in front of the hotel, only five minutes of a walk. Additional towels for the pool were ready in our room on arrival. A convenient hotel parking lot free of charge. The hotel was fully booked, so they couldn't honor our late check out request, instead they offered their baggage storage and a free use of the pool and showers at the spa. I must say we were so impressed with the showers, every thing needed was there, clean new towels, sampoo, shower gel, hair dryer even body lotion! we got to enjoy more time at the pool and sea and not worry about where to get cleaned up before our late flight. We left with a strong desire to come and stay at the Napa Mermaid hotel again, but next time for longer and with reserving some spa treatments 😊👍

Stayed in September 2024

Breakfast coffee could maybe improve a bit, the coffee machines could use an upgrade

Breakfast variation was very good,

Stayed in August 2024

Very nice hotel room, very close to the beach, got the sea view room, complimentary wine was very appreciated. Room had everything you need. The cleaning of the room is top. Overall calm hotel and area. Bus station nearby for Nissi beach or downtown. Supermarket also close around 5 min walk max. Everything was very clean in all areas, after check-out we were allowed to keep the pool towels to use as we had a late flight and had access to the spa shower with clean towels afterwards. Breakfast was the same everyday, not a large variety but there were a few options out of everything. Spa,gym and sauna available. The restaurant Elia has a very lovely design. Pool area is also cool, in the back there are a few secluded sunbeds and bean bags, also great staff. Oh and we needed a charging adapter for their charging ports and we could borrow one from the reception(lack of research from our side). Our stay was tremendous and definitely recommend this hotel.

Stayed in September 2024

The staff were amazing, always available and kind. The hotel and the pool with the view to the sea are beautiful. Clean rooms and in general quiet and calm hotel. As for Shabbat- they are aware of the needs and gave me a regular key, no automatic lights unless you put the key card in, and there is a non automatic door just ask the reception. Thank you, definitely coming back!

Stayed in September 2024

Amazing hotel. Very clean. Comfortable. If you want to relax do visit this hotel.

Stayed in August 2024

Big, jacuzzi, clean, huge terrace, nice breakfast and dinner, great beach near the hotel (5 minutes away).

We got a great big suite with jacuzzi. It was amazing.

Stayed in August 2024

Nothing.

The amazing view, the proximity to the beach, the generosity in towels, the spacious grand suite, the wide variety of food at breakfast. We will definitely come back in the near future!

Stayed in August 2024

-no hair conditioner. Other than that we enjoyed our one night stay

-Polite staff -complimentary upgrade of our room. Thank you for that -very clean -lots of mirrors -bathrobes and slippers -beautiful (sea)view -normal size hairdryer -nice coffee

Stayed in August 2024

Nice hotel next to the beach near the center but far away from any noise.

Stayed in August 2024

nothing

Nice, white sandy beach in 150 meters from our hotel door. Amazing food in the restaurant. Free room upgrade :)

Stayed in August 2024

everything is nice, only there was sooo much humidity in the room! Like the next morning all the cloths were wet. There is no solution to put away the humidity in the room + aircons are crazy cold

Stayed in August 2024

Location is a little far from local restaurants and bars. The 15/20 minute walk is not usually an issue but uncomfortable with the high temperature and humidity.

hotel facilities were all excellent. Breakfast was very good.

Stayed in August 2024

Great value for money. Very good breakfast, clean rooms and kindly staff.

Stayed in August 2024

n/a

Everything was excellent, nothing to complain

Stayed in August 2024

Very good and convenient location. Amazing Sea view. Very good beach near by (walking distance) Very nice breakfast and room service dinner. Very clean and very polite and helpful staff.

Stayed in August 2024

need more hanging space for wet swimming suits outside

big comfortable, clean and very well equipped room!

Stayed in August 2024

The kindest staff and and the cozy pool area!

Stayed in August 2024

Well maintained facilities, friendly staff, superb breakfast! Worth returning again for sure.

Stayed in August 2024

No that I don’t like but I thought there was no need of and that was having a lady coming to your room to check the little fridge at 8:00 while you where sleeping

So clean and fresh everything Looks good

Stayed in July 2024

bit overcrowded pool; average dinner and average breakfast

Nice big suite, clean and comfortable, nice view and as a bonus jacuzzi on balcony

Stayed in July 2024