De la Universidad Nacional 1 km sobre carretera a San Rafael, 52-3000 Heredia, Costa Rica
#3 of 5 hotels in Heredia
Guests' ChoiceBased on 133 hotel reviews
8.0Cleanliness
8.6
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.8
Value for money
8.0
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Domien
BelgiumWalls are very thin...you hear neighbors talking...
Staff
Stayed in April 2024
Reviewed: 5 March 2024
Belinda
United StatesI paid 11$ for breakfast and it was really not that great. It was convenient but really not worth the money. I should have gone to a coffee shop Everything is pretty simple and out dated which is sad because the grounds are very pretty
The grounds were pretty with lots of flowering plants growing and grassy areas to hang out in. There is a pool that is pretty as well. I would stay here again for the price and the location I needed to be.
Stayed in March 2024
Reviewed: 4 March 2024
Susan
United StatesThe accommodations in the standard room are very basic. But still good value considering other factors. Be aware, there are few options for lunch or dinner within walking distance.
Clean, convenient location, secure parking. Lovely pool area though we did not personally take advantage. Very pleasant and helpful staff in reception, and the Chef Marcos provided a lovely breakfast.
Stayed in February 2024
Reviewed: 16 February 2024
Gavin
AustraliaNice hotel, great breakfast , good pool. Walking distance to Heredia. Would stay again
Stayed in February 2024
Reviewed: 6 February 2024
Philip
United StatesBedside lamps for reading in bed. Ice machine available for general use.
Room very comfy... no a/c needed since outside air is comfortably cool. Easy walking distance into San Raphael and local resturants. Easy drive to surrounding urban areas for any activity. Tico breakfast was very good, well prepared, with good, friendly service. In-room coffee was very good, too.
Stayed in February 2024
Reviewed: 24 January 2024
Atef
SwitzerlandEverything was good
Everything was good
Stayed in January 2024
Reviewed: 4 January 2024
Roughneen
United KingdomCould use more coat hangers and a bin. One day there was no power so unable to use coffee maker, lights or tv with no apologies offered.
Clean, comfortable room and bed
Stayed in January 2024
Reviewed: 11 December 2023
Danny
United KingdomUnfortunately you can hear everything from the next door room
Big rooms and just far enough out of town .. Bed and pillows were comfortable and had a good nights sleep!
Stayed in December 2023
Reviewed: 28 October 2023
Ed
United StatesCouple minor repairs in progress (electric sockets moved and wall patching incomplete).
Had to take care of some things for my residency and this was close to the CCSS office. Liked the woodwork of the room's ceiling. Bed was comfortable.
Stayed in October 2023
Reviewed: 7 September 2023
Jorge
Costa RicaGood parking and nice to relax time
Stayed in September 2023
Reviewed: 6 September 2023
Donald
United StatesEveryone that works there is very kind
Stayed in September 2023
Reviewed: 29 July 2023
Luuk
NetherlandsRooster that woke us at 4 am. The junior suite that we booked was supposed to have 2 queen sized beds. I think they 'upgraded' a regular room with an extra 1p bed.
Staff was excellent en very helpful
Stayed in July 2023
Reviewed: 25 July 2023
Farrell
United StatesThe room front door key lock I had trouble opening do to operator error on me.
The room was big, had microwave, refrigerator, shower, large tub and very comfortable queen bed. Towels replaced and the room was cleaned every day. Coffee maker with daily supplies if coffee and packaged sugar and creamer. Pool looked inviting and the grounds were well kept. Private gate and guard .
Stayed in July 2023
Reviewed: 6 June 2023
Jake
United StatesThe room had a fan, but no air conditioning.
The room was very clean. The beds were comfortable. The in room coffee was good.
Stayed in May 2023
Reviewed: 2 June 2023
Marybeth
United StatesLong walk to a restaurant for dinner. Breakfast was an extra $11 and it was just ok. I'd definitely plan to eat elsewhere next time. Wish there was more outdoor seating in the shade.
Very reasonable through Booking.com. Staff was very nice, grounds are very lovely. Did not swim or use jacuzzi but they looked nice. Room was very attractive, clean, and spacious. Nice, hot shower. Good wifi connectivity, but only in the rooms and near the office. Great place for a wedding, convention, or family reunion!
Stayed in June 2023
Reviewed: 4 May 2023
Raigo
EstoniaLittle bit expensive - had to pay breakfast additionally and tax was added to the presented price. Location is not very centric, need to take taxi to come and go.
Nice room, nice building complex, nice breakfast. Very secure hotel - they closed the gate in the evening. They also had a gym, although I did not use, but I saw people exercising.
Stayed in May 2023
Reviewed: 17 April 2023
Joseph
Canadatiny bathroom. wifi only works outside the room.
Stayed in February 2023
Reviewed: 10 April 2023
Alejandra
SwitzerlandCoffee maker's cable couldn't reach the plug in
Green areas and Bed
Stayed in March 2023
Reviewed: 27 February 2023
Stroud
United StatesLocation was super convenient for me, and there didn't seem to be many other options available. Everything went smoothly. Nice to have a fridge in my room.
Stayed in February 2023
Reviewed: 14 February 2023
Celso
Dominican RepublicBest hotel in Heredia, quiet zone, nice sleep, comodations as spected and pictered.
Stayed in February 2023
Reviewed: 23 January 2023
Andy
Costa RicaThere were ants in the room, any unattended food will have ants in 20 minutes or so. There was only one trash can, the one in the bathroom and very small but not a big deal.
The coffemaker in the room it's a great idea. You can ask for uber eats directly to the door of your room. Pool was very nice and clean. The staff would not bother you at all, lots of privacy. The staff was very nice all the time.
Stayed in January 2023
Reviewed: 15 January 2023
Fischer
United StatesHot water and wifi were intermittent.
Friendly, old fashioned Costa Rica before it got fancy.
Stayed in January 2023
Reviewed: 9 January 2023
Frank
Costa RicaThey don't have lunch and dinner service
Everything
Stayed in December 2022
Reviewed: 29 August 2022
Michael
United Statesits an event venue with 5 or 6 ballrooms. Although the music stopped at 10pm Saturday night itcoukd be disturbing to some. TV EAS ridiculously high above window.
location and price
Stayed in August 2022
Sotkamo, Finland
Sinaia, Romania
Ahmedabad, India
Milton Keynes, UK
Melaka, Malaysia
Komiža, Croatia
Portsea, Australia
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content