The hotel would be perfect if it had a hot springs set up, but the price was better than those hotels with hot springs.

The breakfast was buffet style and it was a great breakfast with lots of fresh fruit and an omelette bar. The hotel was set up with small cottages that were dispersed among the lush green property. Great view of the volcano and also there were hiking trails. The shower was huge and had a rain style shower head. We loved the shower!

Stayed in November 2023

No moskito net on the windows so you need to keep them closed over night. No warderobe to hang our clothes. Too little light / lamps in the room.

Close to the Arenal Warefall. Nice pool area with bar and garten. We saw monkeys in the r threes :-) Food choices in the restaurant are good. The view towards Arenal could be good, but we did not see anything due to the clouds.

Stayed in November 2023

Only problem we had was the shower head in our room had very little water pressure. Sink and lower faucet in the shower were fine. We notified the staff, and they said they would have maintenance look into it.

Staff was extremely friendly and helpful. Karen at the front desk helped us to arrange 2 tours (North Fields coffee/chocolate tour, Sloth Territory sloth/wildlife tour), both were excellent, and fairly priced. Ronaldo in the restaurant was very attentive, and made a point to know (and remember!!) all of the customer's names! Food was good, and fairly priced. Very convenient location to Arenal volcano, and downtown La Fortuna!!

Stayed in November 2023

Not a thing, everything was perfect.

Great pools & hot springs/baths. Nice breakfast options. Very friendly staff. Gorgeous room with view of forest & volcano

Stayed in September 2023

Restaurant prices are a bit inflated, some of the staff serving breakfast were not that friendly. Location is a bit outside town, about 25’ walking or a $10 taxi ride.

Room with 2 queen beds, lots of space, comfortable bedding, welcome coffee kit. Housekeeping was great, they even made a little dog with the towels, which I always find such a nice touch (yes some might think its cheesy but I like it). The property has extensive grounds, well taken care of.

Stayed in November 2023

Rather dark rooms with outdated rustic vibe. Wifi dodgy in rooms.

Great staff. Lovely location. Easy central spot for excursions and dinner outings. . Good breakfast. Nice food for dinner. Lovely pool area. Generous and tasty pool snacks.

Stayed in November 2023

Clean, great breakfast

Stayed in November 2023

Location, pools, houses

Stayed in November 2023

The only negative we have to mention is that we were charged about £40 more than what our booking confirmation said, and even more than the price we were originally quoted when we booked the room approx. 3 months before. This was put down to "conversion rates" which we found a bit suspicious as we haven't had the same problem with another hotel in Costa Rica.

We had a wonderful stay at Casa Luna! Our favourite thing about it was definitely the pool and selection of jacuzzis. We also found the bed extremely comfy and enjoyed waking up to the sound of birds and sitting on the terrace with a coffee each morning. The restaurant was also very good!

Stayed in November 2023

Nothing

The hotel in the beautiful garden with pool and thermal baths. Breakfast and dinner are excellent.

Stayed in November 2023

Wifi was almost not working at all in our room.

Very nice and helpful staff. Hotel, pool, spa are all great! Nice place to relax or do tours from.

Stayed in October 2023

There's nothing I didn't like.

The warmth of the staff. Amazing way when reaching your lodge, trees, and flowers everywhere. Sounds of animals were nice to hear. Nature was incredible. From the balcony, you can see toucans and so many other birds. Fantastic if you like nature. Breakfast is well organized and cool options. I highly recommend it.

Stayed in October 2023

The hot tub was warm, not necessarily hot.

Very well kept. Made a late reservation, was upgraded, and given great service. The restaurant was very good food.

Stayed in October 2023

While the food in the restaurant was good, I felt like it was better off the grounds. But this is trying to get an answer to this question. It wasn’t anything to complain about.

I liked the atmosphere, being right in the heart of great landscapes and the friendly, warm staff. I liked that it wasn’t a traditional boring high rise hotel.

Stayed in October 2023

Would have liked to be able to get free coffee during the day in the restaurant, rather than get a plastic filled coffee bag with even more plastic inside every day. A bottle of sparkling water for the price of 8$ in the restaurant is in my eyes unacceptable and a complete ripoff.

Beds were really comfortable, very spacious, even with balcony and great view, very nice shower, pool area was nice

Stayed in October 2023

Everything was fantastic. It’s a bit away from the Fortuna city center—35 min walk or just a 5-min taxi drive. I didn’t mind because the hotel has everything and the excursion companies pick and drop off easily.

Truly an oasis. Volcano views right from my bed. It’s a luscious place, with lots of birds and tranquility. The hotel’s restaurant is delicious and their spa services are divine. Just a 2-min drive from La Fortuna waterfall (hotel staff can arrange a taxi). The waterfall is on the same hotel road. Grounds are pristine and the pool area and bar are fantastic. There’s a garden path that takes you right to the river. I can’t stress this enough—this hotel is divine. Safe, tranquil but not isolated, divine shower and high-quality toiletries. And the staff go above and beyond to make you feel welcome and truly valued. Isaac at the restaurant and Karen at front desk were exceptional. Gracias!

Stayed in October 2023

Pillows ! Always too high and uncomfortable

Great location and beautiful surroundings. Helpful staff when booking excursions

Stayed in October 2023

The wifi was a bit low.

I loved everything about the experience - the hotel is superb, we arrived at 5pm and jumped directly into the hotel's hot tubs with hydro-massage to relax from the trip. The breakfast is great, the tours and activities proposed by the hotel are amazing - we tried a combo of visits for a whole day and were so pleased with the experience and the guide. The rooms are perfect, the commun areas are so beautiful, full of nature and plants. Overall a wonderful place.

Stayed in August 2023

We should’ve stayed more days for fully seyzed all the oportunities

Stayed in August 2023

Great portions for food. Other local food places near by. Near activities. Good view of the volcano.

Stayed in July 2023

Great balcony. Spa was divine. Front desk sweet.

Stayed in August 2023

Pool and spa areas were great!

Stayed in July 2023

very kind staff and our kids loved the pool

Stayed in August 2023

The shower didn’t get very hot, but it still got us clean!

The staff was so helpful and kind. The food at the restaurant was delicious and fresh. The hotel helped me arrange tours and transfers to and from the airport and responded to emails quickly.

Stayed in July 2023

The only downside is that there is no wifi in the bedrooms.

The staff was extremely helpful and warm. The receptionist booked four activities for us while we were eating dinner. It made our trip much more easier. The waiters were really professional and friendly at the same time. The food was amongst the best we have tasted in Costa Rica. The resort was stunning: the pool and the mini spas were absolutely amazing. The location is perfect! We would definitely recommend this hotel.

Stayed in July 2023