Calle Estanco del Tabaco 35 - 81, Centro, 130001 Cartagena de Indias, Colombia
#139 of 313 hotels in Cartagena de Indias
Guests' ChoiceBased on 388 hotel reviews
8.4Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.3
Staff
9.2
Value for money
8.0
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Kewin
United States of AmericaTue meals there are very limited especially if you want to order room service.
Location was great since it is close to everything within the Walled City.
Stayed in May 2024
Reviewed: May 25, 2024
Brösamlen
GermanyWe were very satisfied, however it’s important to know that you can hear the noises from the streets and also from the hotel as it’s an old building. Also, the staff is not the friendliest, especially the breakfast lady! Overall, it’s a good hotel but there are better ones
Stayed in May 2024
Reviewed: May 22, 2024
Ozgur
SwitzerlandThere were an electrical power outage during our stay, as the hotel does not have a generator (like some other similar 4 star hotels), the first day was stuffy and very hot. The hotel does not provide any laundry service. The building just in front being abandoned, it really provides a negative vibe when walking to the hotel at night (looks very unsafe). The WiFi is bad - it is better to connect to the WiFi of the coffeehouse next door.
The decoration in the room, the space were nice.
Stayed in March 2024
Reviewed: May 15, 2024
Bella
AustraliaThe TV didn’t work in my room and wifi was patchy.
Grand colonial 6meter ceiling rooms. I had the delux double and it was absolutely beautiful. As per the era there’s a little crumbling but that just adds to the appeal. The air com was terrific, icy cold for the heavy humidity of Cartagena. I’ve yet to try the breakfast. Overall would definitely come again.
Stayed in May 2024
Reviewed: April 23, 2024
Starman
United States of AmericaRooftop pool was wonderful!
Stayed in March 2024
Reviewed: April 22, 2024
Yana
United States of AmericaPool requires some cleaning.
Great hotel, friendly staff, good value for your money.
Stayed in March 2024
Reviewed: April 14, 2024
Laura
United KingdomThe room didn’t have any views as the windows faced the reception of the hotel. The hotel doesn’t have lifts so not ideal for all, nobody offered to help with the luggage either so we had to join forces to get it up the stairs ( luckily it was not too high up!)
The room decor was beautiful. We had two connecting rooms for a family of 4 and the set up was really nice, really spacious and very comfortable beds. Breakfast was tasty and staff friendly. The decor of the hotel was in line with the old town - beautiful. The view from the pool which was in the top floor was great. The pool was warm and clean. The person in the reception helped us book transport for our next destination - they were all helpful.
Stayed in April 2024
Reviewed: April 12, 2024
Dhashi
United KingdomShower pressure a bit low. Felt the staff were a bit tired but tried hard - maybe needed more staff around busy times e.g. breakfast times.
Great location, beautiful building with interesting architecture. Pool was good with kids to cool down at end of the day. Room size was good.
Stayed in April 2024
Reviewed: April 3, 2024
Sheila
CanadaI have owned and run a small hotel and have high expectations of cleanliness in bathrooms. I think that the use of vinegar or bleach would help clean, disinfect and minimize mildew in areas of high humidity, such as the shower.
We really enjoyed this boutique hotel. Everyone on staff was friendly and helpful. We did have an issue with the room we initially booked. Tatiana, who works at the front desk was exceptional. She went over and above to get us settled into another. I recommend rooms on floor 2 or higher - note there are no elevators and some stairs are quite steep. We loved the hotel's proximity in the city. The rooftop breakfast was delicious. The rooftop pool and lounge area were perfect to enjoy in the heat of the afternoon and relax.
Stayed in March 2024
Reviewed: April 1, 2024
Natalia
United KingdomEverything was great :)
Lovely little hotel located in an old house in the historical centre. It has an amazing rooftop and pool as well and the hotel reception is open 24h. The reception personnel was very helpful with everything including organising taxis for our ongoing trips. Thank you!
Stayed in March 2024
Reviewed: March 29, 2024
Kate
United KingdomSuch a beautiful building, great staff, personally prepare your breakfast each morning and deliver to your table on the roof top restaurant. Roof top pool, and bar is very relaxing spot after a busy day in the city. Location is bang in the centre of the centre historical. Would totally recommend a stay here. Loved it!
Stayed in March 2024
Reviewed: March 22, 2024
Chris
United Kingdomexcellent pool on roof, spacious rooms, and great breakfast. 10/10
Stayed in March 2024
Reviewed: March 12, 2024
Isabella
United States of AmericaThe power was out when we arrived, but totally understand it was a neighborhood issue not exclusive to the hotel. However, the wifi never really functioned well and I am not sure if that was related or not.
Really unique experience to have a personal suite/room with a kitchenette and lofted bed area hidden behind one of the traditional doors of the "Walled/Old City." Great location on a quieter but safe street very central to the area. We had a lot of room which was nice, we didn't need the kitchenette but is a great addition for those who do! I loved the lofted bedroom area but warning it is not accessible to those who cannot climb stairs. The rooftop is fantastic with an actual pool that is a few feet deep, 360 views, a bar (wasn't open), and many areas to sit. Best AC system we had the whole trip. The staff holds your massive key while you are out so there is someone at the desk 24/7 which helped me feel extra safe. The staff is also super kind.
Stayed in March 2024
Reviewed: March 9, 2024
Sasha
United KingdomWith all character properties, there are some quirks. Our room didn’t really have a view but at least it was naturally cool and quiet.
Phenomenal location. Super friendly and helpful staff. Great free breakfast that was plentiful and freshly made. Awesome pool and rooftop bar. Cute property overall.
Stayed in March 2024
Reviewed: March 7, 2024
Hector
United States of AmericaVery expensive. We paid over $150 US for one night but price should have been no more than $80 Walking three floors up for a mediocre breakfast was not worth it
Very unique, unexpected decor and bathroom, close to everything
Stayed in February 2024
Reviewed: February 29, 2024
Azpur
Canadathe stairs were very narrow, and the breakfast was just ok
The room was beautiful and the location was great.
Stayed in February 2024
Reviewed: February 28, 2024
Jim
United KingdomWe were disappointed to be allocated the rooftop apartment which is a modern addition and not what we had expected having booked into a colonial period house but the hotel staff were excellent and upgraded us to a lovely characterful room for our second night.
A stunning central historical building on the corner of Calle de la Estrella, plus a comfortable roof terrace. The main hotel bedrooms have lovely furniture and thoughtful touches.
Stayed in February 2024
Reviewed: February 25, 2024
Maria
ColombiaRoom door can be easily open from outside the room if you don’t lock it with the key
Staff was very friendly, flawless service.
Stayed in February 2024
Reviewed: February 17, 2024
Olan
AustraliaThe only issue was that we didn't have hot water in the shower.
Clean room which was cool and comfortable. Friendly staff, great breakfast, excellent pool and great location!
Stayed in February 2024
Reviewed: February 1, 2024
Andrew
United KingdomA few niggles around the design of the balcony door handle and closure made it virtually impossible to use without fear of it breaking. Just needs a few minutes work to fix. Some of the lights didn't work. Again probably a simple repair.
The location was very good, everywhere in the walled city was walkable. The staff are very approachable and friendly. Tasty breakfasts. The shower was great. The building was lovely.
Stayed in January 2024
Reviewed: January 2, 2024
Sarmiento
United States of AmericaOur room was a bit dark. We didn't have hot water a couple of days.
The location is great. Staff was kind and helpful
Stayed in December 2023
Reviewed: December 18, 2023
Zoran
United States of AmericaFirst morning I was waiting on breakfast for 10 minutes, without anybody even acknowledging my presence; let alone saying “good morning” or “would you like a cup of coffee?”. So I decided to eat at other places, despite breakfast being included.
Very nice hotel in the center of the city. Close to shopping, restaurants, cafes, bars, and more. I had a spacious room with balcony overlooking histrionic streets. People at reception were very nice and helpful.
Stayed in December 2023
Reviewed: November 24, 2023
Christine
United States of AmericaSteep stairs leading up to the rooftop so be prepared for that. Breakfast was mediocre. Glad they offer it but it’s not anything phenomenal.
The location was perfect. The room we stayed in was cute and clean. Understanding that this is an old building so there’s a certain aesthetic about it. Tatiana at the front desk was phenomenal! She’s a great resource for anything you need.
Stayed in November 2023
Reviewed: November 10, 2023
Emilia
United States of AmericaThe only thing I didn’t like is that breakfast is served in the rooftop and you have to climb a few stairs to get there, the last ones very steep and narrow - not recommended if you have mobility restrictions
Beautiful hotel, very unique rooms (specially the open bathrooms!!), loved the rooftop pool. The staff is super friendly and it has a perfect location. Comfortable and enjoyable.
Stayed in November 2023
Desenzano del Garda, Italy
Düsseldorf, Germany
Castelnuovo di Porto, Italy
Hollola, Finland
Hoi An, Vietnam
Amatitlán, Guatemala
Cessalto, Italy
Nai Thon Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content