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  5. Reviews of La Passion by Masaya

Reviews of La Passion by Masaya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Estanco del Tabaco 35 - 81, Centro, 130001 Cartagena de Indias, Colombia

#139 of 313 hotels in Cartagena de Indias

Guests' Choice

Review Score

Based on 388 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.6

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.0

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 29, 2024

    7.0
    It was relaxing and comfortable
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tue meals there are very limited especially if you want to order room service.

    Location was great since it is close to everything within the Walled City.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    We were very satisfied, however it’s important to know that you can hear the noises from the streets and also from the hotel as it’s an old building. Also, the staff is not the friendliest, especially the breakfast lady! Overall, it’s a good hotel but there are better ones

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Enjoyed the spacious room.
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    There were an electrical power outage during our stay, as the hotel does not have a generator (like some other similar 4 star hotels), the first day was stuffy and very hot. The hotel does not provide any laundry service. The building just in front being abandoned, it really provides a negative vibe when walking to the hotel at night (looks very unsafe). The WiFi is bad - it is better to connect to the WiFi of the coffeehouse next door.

    The decoration in the room, the space were nice.

    Stayed in March 2024

  • Reviewed: May 15, 2024

    8.0
    Adore the colonial style. Soaring ceilings. Very pretty.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The TV didn’t work in my room and wifi was patchy.

    Grand colonial 6meter ceiling rooms. I had the delux double and it was absolutely beautiful. As per the era there’s a little crumbling but that just adds to the appeal. The air com was terrific, icy cold for the heavy humidity of Cartagena. I’ve yet to try the breakfast. Overall would definitely come again.

    Stayed in May 2024

  • Reviewed: April 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    Rooftop pool was wonderful!

    Stayed in March 2024

  • Reviewed: April 22, 2024

    9.0
    Great hotel, friendly staff, good value for your money.
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Pool requires some cleaning.

    Great hotel, friendly staff, good value for your money.

    Stayed in March 2024

  • Reviewed: April 14, 2024

    8.0
    Great spot in the old town
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room didn’t have any views as the windows faced the reception of the hotel. The hotel doesn’t have lifts so not ideal for all, nobody offered to help with the luggage either so we had to join forces to get it up the stairs ( luckily it was not too high up!)

    The room decor was beautiful. We had two connecting rooms for a family of 4 and the set up was really nice, really spacious and very comfortable beds. Breakfast was tasty and staff friendly. The decor of the hotel was in line with the old town - beautiful. The view from the pool which was in the top floor was great. The pool was warm and clean. The person in the reception helped us book transport for our next destination - they were all helpful.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    Beautiful setting in the middle of old town
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Shower pressure a bit low. Felt the staff were a bit tired but tried hard - maybe needed more staff around busy times e.g. breakfast times.

    Great location, beautiful building with interesting architecture. Pool was good with kids to cool down at end of the day. Room size was good.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    We enjoyed our stay, the location and rooftop pool at La Passion by Masaya and would love to return.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    I have owned and run a small hotel and have high expectations of cleanliness in bathrooms. I think that the use of vinegar or bleach would help clean, disinfect and minimize mildew in areas of high humidity, such as the shower.

    We really enjoyed this boutique hotel. Everyone on staff was friendly and helpful. We did have an issue with the room we initially booked. Tatiana, who works at the front desk was exceptional. She went over and above to get us settled into another. I recommend rooms on floor 2 or higher - note there are no elevators and some stairs are quite steep. We loved the hotel's proximity in the city. The rooftop breakfast was delicious. The rooftop pool and lounge area were perfect to enjoy in the heat of the afternoon and relax.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Lovely stay in the historical centre of Cartagena
    • Leisure trip
    • Group
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was great :)

    Lovely little hotel located in an old house in the historical centre. It has an amazing rooftop and pool as well and the hotel reception is open 24h. The reception personnel was very helpful with everything including organising taxis for our ongoing trips. Thank you!

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Boutique Beauty in the centre of it all
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Such a beautiful building, great staff, personally prepare your breakfast each morning and deliver to your table on the roof top restaurant. Roof top pool, and bar is very relaxing spot after a busy day in the city. Location is bang in the centre of the centre historical. Would totally recommend a stay here. Loved it!

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights

    excellent pool on roof, spacious rooms, and great breakfast. 10/10

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Clean, cool, and comfortable: a hidden gem for a great stay whether for 1 night or 1+ weeks.
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 2 nights

    The power was out when we arrived, but totally understand it was a neighborhood issue not exclusive to the hotel. However, the wifi never really functioned well and I am not sure if that was related or not.

    Really unique experience to have a personal suite/room with a kitchenette and lofted bed area hidden behind one of the traditional doors of the "Walled/Old City." Great location on a quieter but safe street very central to the area. We had a lot of room which was nice, we didn't need the kitchenette but is a great addition for those who do! I loved the lofted bedroom area but warning it is not accessible to those who cannot climb stairs. The rooftop is fantastic with an actual pool that is a few feet deep, 360 views, a bar (wasn't open), and many areas to sit. Best AC system we had the whole trip. The staff holds your massive key while you are out so there is someone at the desk 24/7 which helped me feel extra safe. The staff is also super kind.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Great stay at a boutique hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    With all character properties, there are some quirks. Our room didn’t really have a view but at least it was naturally cool and quiet.

    Phenomenal location. Super friendly and helpful staff. Great free breakfast that was plentiful and freshly made. Awesome pool and rooftop bar. Cute property overall.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    7.0
    Glad to have stayed in this unique hotel once, but won’t go back
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very expensive. We paid over $150 US for one night but price should have been no more than $80 Walking three floors up for a mediocre breakfast was not worth it

    Very unique, unexpected decor and bathroom, close to everything

    Stayed in February 2024

  • Reviewed: February 29, 2024

    7.0
    short and sweat
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 1 night

    the stairs were very narrow, and the breakfast was just ok

    The room was beautiful and the location was great.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Beautiful characterful colonial Cartagena building with stunning internal courtyard but make sure you request one of the
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We were disappointed to be allocated the rooftop apartment which is a modern addition and not what we had expected having booked into a colonial period house but the hotel staff were excellent and upgraded us to a lovely characterful room for our second night.

    A stunning central historical building on the corner of Calle de la Estrella, plus a comfortable roof terrace. The main hotel bedrooms have lovely furniture and thoughtful touches.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Remarkable experience. Staff super friendly
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room door can be easily open from outside the room if you don’t lock it with the key

    Staff was very friendly, flawless service.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Great place!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only issue was that we didn't have hot water in the shower.

    Clean room which was cool and comfortable. Friendly staff, great breakfast, excellent pool and great location!

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Haven in Cartagena
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    A few niggles around the design of the balcony door handle and closure made it virtually impossible to use without fear of it breaking. Just needs a few minutes work to fix. Some of the lights didn't work. Again probably a simple repair.

    The location was very good, everywhere in the walled city was walkable. The staff are very approachable and friendly. Tasty breakfasts. The shower was great. The building was lovely.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was a bit dark. We didn't have hot water a couple of days.

    The location is great. Staff was kind and helpful

    Stayed in December 2023

  • Reviewed: December 18, 2023

    8.0
    Nice stay in center of Cartagena
    • Leisure trip
    • Solo traveler
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    First morning I was waiting on breakfast for 10 minutes, without anybody even acknowledging my presence; let alone saying “good morning” or “would you like a cup of coffee?”. So I decided to eat at other places, despite breakfast being included.

    Very nice hotel in the center of the city. Close to shopping, restaurants, cafes, bars, and more. I had a spacious room with balcony overlooking histrionic streets. People at reception were very nice and helpful.

    Stayed in December 2023

  • Reviewed: November 24, 2023

    9.0
    Wonderful experience for our first time in Cartagena
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Steep stairs leading up to the rooftop so be prepared for that. Breakfast was mediocre. Glad they offer it but it’s not anything phenomenal.

    The location was perfect. The room we stayed in was cute and clean. Understanding that this is an old building so there’s a certain aesthetic about it. Tatiana at the front desk was phenomenal! She’s a great resource for anything you need.

    Stayed in November 2023

  • Reviewed: November 10, 2023

    9.0
    Beautiful, comfortable, enjoyable!
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing I didn’t like is that breakfast is served in the rooftop and you have to climb a few stairs to get there, the last ones very steep and narrow - not recommended if you have mobility restrictions

    Beautiful hotel, very unique rooms (specially the open bathrooms!!), loved the rooftop pool. The staff is super friendly and it has a perfect location. Comfortable and enjoyable.

    Stayed in November 2023

Showing 1 - 25

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