The room was clean, the bed was comfy, and the shower was great. They provided drinking water, coffee and tea. The staff were so lovely and helpful. They helped us with a tour and booking a taxi to the bus station. They even upgraded us to a bigger room for free!

Stayed in May 2024

It was very open to the street, and sometimes nobody was on the door. But it was a feeling coming from other parts of the country....I feel always safe, though. My room was a little dark being in the lower floor

Location, in the main street. Close to restaurants, buses, shops. Seems noisy, but it was quiet in the room, that was modern and everything working fine : bathroom, wifi, lights....staff was very friendly

Stayed in January 2024

None to write about.

Staff very helpful. Very welcoming too! Made me feel at home. Lobby very nice to sit and get to know other travellers. Paula wand her husband were always smiling and ready to help.

Stayed in March 2024

Very nice and convenient Hotel with a rooftop terrace and a small but well equipped kitchen. The owners and the staff were extraordinarily pleasant and welcoming. We were even met at the bus stop. They organized the round trip to the different sights and helped us buying the bus tickets to Popayan. There was free water and tea and we received excellent tips about good restaurants nearby. We thoroughly enjoyed our stay at the Samai Hotel and even extended it for another day.

Stayed in February 2024

It's on the main street so convenient but the trade off is noise but quiet inside the rooms.

Paula and her team were very welcoming and sorted out tours for me and other info about staying in San Agustin. There is free water refill (cups only) and coffee at all times. Rooms felt new and had everything needed. Lots of places inside to sit besides being in the room. If you have a motorbike / bike they can be taken right into the lobby

Stayed in January 2024

Nothing

Very friendly and helpful

Stayed in January 2024

good location, friendly staff, clean.

Stayed in October 2023

The rooms are new and clean. There is a terrace where you can cook (fully equipped kitchen), wash your clothes and hang them to dry. The owners and staff are super welcoming and polite.

Stayed in September 2023

Great!

Stayed in April 2023

We were somehow “upgraded” to a higher floor, but the room was smaller and we had to pay for it. Unclear if this was a miss understanding due to our limited Spanish skills, but an upgrade should never cost you extra. Furthermore we were pushed to give a nice review, because they said it’s a new place and they need the reviews. This we don’t account in our rating, but wanted to share.

Very central, clean and new.

Stayed in January 2023

Paula is one of the most helpful people Ive come across in a hotel. She is super kind, gives lots of information and goes out of way to help with anything you need! Ideal location in beautiful San Agustin!

Stayed in December 2022

The staff was really kind and welcoming!

Stayed in August 2022

- it can be noisy since it’s also beside the main plaza - room was a bit small, but It’s not a huge problem for me

- very centrally located. The van going to and from Pitalito is just a block away, and it’s near so many restaurants. - fast internet connection - I dig the design of the hotel itself, it’s very classy - affordable. The price of a single room is as affordable as a bunk bed in a hostel, plus you get your own toilet - the hotel is also a travel agency, and the tour that they offer is quite affordable. - extra kudos to Paula the receptionist! She recommended a lot of stuff to me and was always extra nice whenever I asked something

Stayed in May 2022

Nothing.

The owners are one of the most friendly people i have ever met. They help you with everything you ask. The hotel is in the center of the town and has everything you need. I would stay here again.

Stayed in May 2022

location

Stayed in April 2022

kitchen could use a little clean on the shelves. But everything else was perfect!!

Excellent stay!!! Location was perfect. The staff were amazing and so helpful with everything. I recommend the tour they offer for 50000 p. The room was super comfortable and clean. wifi worked great even in the room. Free coffee!! And they don’t lock the front door so you can go and come whenever you want. There is always staff around so the place is secure.

Stayed in February 2022

I booked a standard room (and not the economy room) which was supposed to be 15m2, however it was not more than 10 m2 (including bath), nearly no space to put the luggage and staff I expected that there is an external balcony as described, but they told me that the balcony is the entrance area I checked in at 22 pm. I was requested by email by booking to make a hotel review. I thought that this was the last night's hotel (and not Samai) and rated with a 7 (it was Samai). Paula (the administrator of Samai) knocked me at 23 pm the door, asking me whether want to checkout and she refunds me the money (since my review is bad and they suffer of such reviews. I was very surprised at this late time and considered this quite rude. I tried to cancel the review and I did this at night. In the morning, I mentioned to Paula that I am not very pleased what happens, the room is also very small. She denied. Another employee than told me that I don't pay much and should be pleased. I felt threatened by his agressive manner and went to the room. He tried to enter, but I closed before. I took a shower and started to pack my luggage. It was knocked again on the door and two police man were outside asking me to leave the hotel. I told them that this was my intention and they waited until I left. Overall, I think the hotel is overrated in booking. I guess that they pressure the customers on this. I think that it was very rude to call the police. I just want to reflect my experience in booking. If you go to Samai, better don't complain about something.

Finally not much, room was clean. A friendly employee picked me up at the arrival (about 200 meters from hotel)

Stayed in November 2023

the bed was very uncomfortable

the staff was very nice and the place was more beautiful than the photos

Stayed in August 2022

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in March 2024