In my room 912 the Water temperature in the shower changes from cold to very warm. I ordered a New York strip steak in the restaurant and it was miserable. Bad and cheap meat and the smashed potatoes were cold.

Nice and modern hotel. Huge rooms and comfortable beds. Parking in Garage 2 level. Friendly staff. Great breakfast menu.

Stayed in June 2024

If you stay late at the room the lady from minibars interrupts so she Can check the minibar product ñs, so you need to be ready for that

Breakfast good, not too many options, juices too much water

Stayed in May 2024

I liked everything however could be slightly more modern regarding the TV, for example. Overall, was a very good hotel.

Was a nice hotel. Clean and at a nice location. Staff attentive and breakfast was very nice :) Although I only stayed a night, could see its a complete and comfortable hotel.

Stayed in March 2024

Everything in the Hotel is good! Maybe ill be back later.

Stayed in April 2024

The swimming pool is great

Stayed in March 2024

I thought the gym was disappointing; it was one of the main reasons I chose this hotel and the photographs make it look larger. If another person wants to work out at the same time, it becomes too claustrophobic. As a result, I felt the price per night was on the steep side.

The pool area on the rooftop is perfect and offers amazing views of Santa Marta and the surrounding areas. The buffet breakfast was plentiful with some tasty options. The room was also a good size — very clean, and the bed was super-comfortable. It’s also in a great location, just one minute from the Marsol bus depot (great for me anyway)!

Stayed in January 2024

The room had an smell

The pool area is really nice

Stayed in December 2023

So clean and beautiful

Good location and place to stay near of downtown, the only thing is that they took to much time to open the garage door, even I had to walk to te reception to have someone assistance

Stayed in November 2023

Airco in the gym was not working

Great reception staff; nice large room. Great rooftop bar / pools. Loved it

Stayed in October 2023

Could have had more cereal choice and more bread and preserves at breakfast.

Excellent bed, clean and quiet. Decent choices for breakfast.

Stayed in September 2023

Rooftop pool ==> ok!

Stayed in July 2023

The hotel is perfect, the location as well. The staff was extremely kind and helpful. The room was enormous and very clean, the bathroom too. The breakfast was very nice too.

Stayed in April 2023

After arriving I asked in Spanish if I can speak in English. They said yes and also made a sarcastic joke in Spanish with other receptionist there that it is always like this. Probably not the most professional thing to do in a high level hotel. Elevator seems to work with usual speed, however, it takes forever for the doors to open. We waited two evenings at the bar on the roof for someone to show up to make us a cocktail, but no luck. Around building, especially from back side, there was a lot of garbage seen from the windows. Fridge seems to be super loud. Only minimal amount of shampoo, sample size. Could hear noise from street at night. Desk chair had missing two screws and was dangerously leaning to the left. Toilet (where you sit) is incredibly close to the sink, if you are a bit oversized you will feel like a fish in a can. Restaurant doesn't ask if you wish to add extra tip, but just charges it, in general I would add it anyway for the great service, but I think should be asked, since it is something you do voluntarily. At the reception they advised me to not walk alone outside at dark and night, since I obviously look European, I don't consider this a bad thing, but just keep in mind it is better to walk outside during daytime. Hotel works with American Traveling Plus agency for airport pickup and other transport services. They are fine, however, they work very unprofessionally. I got confirmation email from @gmail.com even when they use professional domain email @americantravelingplus.com. Also when there was a last minute driver switch I did not get that info from main number or email, but just random WhatsApp number, aka driver, texting me. I always double checked for safety with main number what's happening and also provided my surprised feedback about their @gmail.com and random numbers.

Room was in 11th floor with nice views. Shower always had warm water almost immediately. Air conditioning works very fast, when I arrived was turned off and room was hot, but after turning it on it was fresh and chilly in about 5 minutes. There is a lot of storage space in closets. Bed is very big and wide. It felt safe, I was also leaving in the room some small amount of money and electronics. Breakfast was included free and it offered many different food and juices, was worth eating it. On the roof there is a nice pool and bar. Around the building is private security 24/7. Hotel restaurant has affordable prices and very nicely prepared and tasty food for lunch and dinner.

Stayed in May 2023

yes

good

Stayed in April 2023

Great pool area nice place to stay restaurant served decent food too very comfortable

Stayed in March 2023

plugs in bathroom didn’t work and the corridors are a little institucional

I stayed here twice once before I did the Lost City Trek and then for 2 nights afterwards. I liked the location because it wasn’t as noisy as I’d had before , the pool and cocktails were great and Hot water ! Best of all though we’re the front reception staff! He remembered my name when I came back and they all went above and beyond to help me get laundry done on a Sunday as their service was closed. Overall a great experience 😊

Stayed in March 2023

Great hotel

Stayed in March 2023

Its was really excelent

Excelent

Stayed in February 2023

Mini bar very expensive

Stayed in February 2023

the usual cheap and limited breakfast selection of hot dishes, cheap fruits and cheap juices

the pool, the parking, the big beds

Stayed in February 2023

None

location, cleanliness of the hotel and the room. Hotel stuff were very helpful, accommodating and quick.

Stayed in January 2023

Showers were cold for one day

Great location close to the restaurants and marina but away from the noise of the nightclubs. Fabulous roof top pool area with great views

Stayed in January 2023

the breakfast choice was limited. it was ok but could have been more extensive . the bread and buneoñas were not fresh . the food ordered ( arepa with egg ) was excellent . in the área about the hotel there was a fire. not the hotels fault but the pool was full of ashes . the staff tried hard to clean it! the room was quite bare . Santa Marta is a colourful destination and it would be easy to show this in the hotel - my husband is an architect and is happy to speak to the hotel ! i Am very happy to help staff produce accurate notices in English - the ones on public areas are incorrect - I’m sorry to say !

the hotel is on a good situation to visit the old town . reception staff speak good English and were very helpful . the room is clean , the bed is extremely comfortable. housekeeping worked hard every day to tidy . problems we had were solved very quickly by staff . staff helped us book trips .

Stayed in December 2022

The main problem is the location of the hotel. It is located in a bad area of Santa Marta, so it is dangerous after 7 pm to walk to the old town where all the restaurants are located; not recommended for solo travelers.

The breakfast buffet was high quality; the rooftop pool was nice; the staff members were very friendly; the bed was comfortable.

Stayed in August 2022