The check-in process wasn't so smooth. Room smells a bit smokey. I guess it is all the same. While guests are not allowed to smoke in the room, I saw them smoking along the corridor.

water dispenser is available. The night shift staff is friendly. Location is within walking distance to Hepingmen metro, lots of stores and restaurant around with reasonable price.

Stayed in August 2024

The staff don't speak English and, even if they really try their best to understand you and help you, I don't really liked it. Rooms can be cleaner and the photos are not so similar to reality.

Nice position, easy to find and in a very peculiar neighbourhood. The bed is comfortable and wifi is quick. Bathroom is a bit small, but comfortable.

Stayed in June 2024

Bruit attention

Terrasse

Stayed in April 2024

The staff didn't speak English, just like in the rest of China. There was no laundry service or breakfast.

Centric enough, but a bit far from the metro stations. Friendly staff. It had european sockets and USB ports to charge electronic devices.

Stayed in April 2024

It's rather dirty, some of the towels had stains on them.

The staff are very friendly and speak some English. The bed was very comfortable and the room was quiet. Location is good, very close to the city walls although not too close to the ticket office. Relatively close (~10 min walk) from a couple of metro stations.

Stayed in April 2024

They only provide one key card and do not have a electricity card

Stayed in March 2024

nothing

very good location, close to metro stations. walking distance to CBD. or you take metro but we like to walk around. restaurants are all around the hotel till midnight. access to international airport by metro easily. 24 hours front desk and luggage storage free. very helpful and friendly staff. very clean room with lift. highly recommended. thx

Stayed in September 2024

Friendly and helpful staff, large rooms, clean, the WiFi worked and the waiting area at 2nd floor was comfortable and also available after the check-out. Thanks a lot!

Stayed in August 2024

Really really dirty

Stayed in August 2024

My stay at Wutong Ins Designers Hotel in Xi'an was absolutely wonderful! The staff were incredibly friendly and attentive, going above and beyond to make me feel welcome. Their warmth and professionalism truly stood out. The hotel’s interior is well-designed, blending modern comfort with traditional touches, creating a cozy and inviting atmosphere. The rooms were clean, comfortable. Despite being in the heart of Xi'an, the hotel is surprisingly quiet, offering a peaceful retreat after a busy day exploring the city. Overall, Wutong Ins Designers Hotel offers excellent value for money, combining great service, a lovely setting, and a convenient location. I would definitely recommend it.

Stayed in August 2024

No Windows in the room

Stayed in July 2024

Under the bed was very dirty.

The best thing is the location, close to the wall of Xian, the old market, good restaurants, etc.

Stayed in July 2024

Room smelled smoking

Good location in the center of old city, helpfully personal.. Little common kitchen.

Stayed in July 2024

A little far from the subway station. Shower leaked outside the cabin. Nothing serious.

Good budget hotel. Good beds, friendly staff.

Stayed in June 2024

The bathroom was a wet room and flooded everytime you showered. It also wasn’t clean - looked mouldy and grimy.

The bedroom was ok and good value

Stayed in June 2024

Very helpful staff, who also spoke some Englisch.

Stayed in January 2024

Excellent room with balcony, close to the main city walls.

Stayed in April 2024

Checked in rude staff, room was so bad we checked out after checking in, floor broken, stains on walls and bed, skirting board hanging off in several places flooring coming apart whole place was disgusting, staff on reception ride and didn't look at us just took our money, dispute with booking out in avoid!!!!!

Nothing

Stayed in April 2024

The best location. Very friendly staff. Comfortable rooms. I like everything!

Stayed in January 2024

In the room it was very cold (November), we had to sleep wearing warm clothes. There was an air conditioner, but it didn't help, because it is old and looks like in the hotel they never do a maintenance for AC, so it doesn't work as expected and does't heat the room. The room was quite old, looks worse then on pictures. In common areas like kitchen, it was not super clean.

The staff was nice and even suggested a better room to us.

Stayed in November 2023

Warning! This hotel is so dirty. I don’t like to leave bad reviews however I looked again at the website after we left and it appears they are running false advertisement. AVOID!

Stayed in January 2024

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Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in April 2024