Area not very good for tourist point of view. Not value for the money, pretty expensive as per location.

Staff helped me a lot upon late check inn. Comfy bed & pillows. Room layout.

Stayed in October 2024

Location was extremely strategic near to the metro station. Very near to supermarket and eateries too. Opposite is just Hey Tea!

Stayed in October 2024

They make us fell so well we even felt the staff was some family members the details the friendliness the politeness the humility of the staff willing to learn , very professional ❤️❤️❤️

We meet some exceptional people’s professional a big thanks to the all staff including the General Manager she is great ❤️❤️❤️

Stayed in October 2024

The room is very clean and tidy. The air conditioner works well--extremely important in the hot, humid weather in Shanghai! The breakfast is also good enough.

Stayed in July 2024

Our room had a very unpleasant smell, we complained and their answered in the most professional way, changing the room and explaining it comes from the old ventilation system.

Great fully-serviced spa included in the room price. Big room. Amazing breakfast.

Stayed in June 2024

Very

Stayed in April 2024

very friendly staff

Stayed in April 2024

Nothing

The room is spacious and the bed is comfortable. The restroom is functional with good cool & warm water system. The hotel is located in the quiet area but not too far from city center. The curtain is so good that I could wake up around noon without any light disturbance. Soundproof is also excellent. I could take good rest every night during my stay. The breakfast is good, tasteful and full of variety of choice. However, the most important thing that I am very impressed is about the hospitality of all staffs of the hotel. They kindly and promptly response to my request with their highest effort via the inbox of booking.com app and also in person when I and my family arrived the the hotel. They had made us feel that we can trust them and rely on their professional. If I have a chance to visit Shanghai in the future, I will absolutely consider staying at this hotel again.

Stayed in April 2024

Room was clean and quite spacious. Comfort bed. Staffs speak English and were friendly. We had a little defect in the room, and the hotel staffs made it up for us by giving free breakfast for the next morning.

Stayed in April 2024

Nothing bad.

It was in a very good location with shops cafes and next to the metro stop. Great and friendly service from the team. It was really great the breakfast restaurant with many options and great quality. Frank at the reception really helped us with the check in and the late check out. The spa area was amazing with much space, clean and even a swimsuit drying machine. Very satisfied with the experience and I would definitely consider repeating my stay when I’m back in Shanghai!

Stayed in March 2024

They have a cute robot to send you little things to your room like bottle water, phone charges etc

Stayed in October 2023

Exceptional service. Very nice building, rooms, halls. Breakfast is good: has both western and chinese food, fresh juice, fruits, ommlets.

Stayed in September 2023

Price is very competitive as this is a five star hotel. Nice breakfast ! Quiet location.

Stayed in July 2023

Nearby lack of choices for shopping

room comfortable and staff good hospitality Location really near to subway station which is rail langao road metro station

Stayed in July 2023

I could not figure out how to drain the bathtub.

It was a little far from the center of Shanghai, but convenient because it was on the side of the subway station.

Stayed in June 2023

The room was very clean, spacious and luxurious. The staff was very efficient and friendly. It was a good decision to include breakfast. The drinks and amenities in the room were all of high quality. The room was perfect, except that it was far away from the tourist area of Shanghai. The service was above the price.

Stayed in June 2023

nothing

clean place and very helpful people. next to the tube.

Stayed in May 2023

It was a little hard to find after exiting the subway but I think that may just be my poor sense of direction.

Really clean pool and facilities. Loved to sauna and jacuzzi. The beds were comfortable and the surroundings had plenty of nice restaurants. very happy with our stay.

Stayed in May 2023

far from most of the good places in SH

cleanness of the hotel and facilities

Stayed in May 2023

the sauna was not very hot and the music in the gym was on very low volume and not very upbeat.

very friendly staff and super clean rooms.

Stayed in December 2021

The jacuzzi is probably the largest in the city and perfect to relax in. The executive lounge is definitely worth the extra. All the staff were extremely helpful, polite and well trained.

Stayed in December 2021

The towels were old, the first room had a very strong cigarette + mold smell - given that the fine for smoking in room was only a couple hundred RMB, it won’t surprise me if the guests smoke either way. We complained a couple of hours later since we left the hotel right after getting the keys and the staff told us to complain earlier which was awkward since they didn’t even apologize or offer us any compensation for the inconvenience.The shower of the second room was leaking. We asked them to repair it but they didn’t or it didn’t work. We ended up staying with the wet bathroom floor since we stayed only for 2 nights. The guests from the room besides us arrive at the second night and we could hear he/she snoring the whole night, it sounded like we were sleeping in the same room.. I am a light sleeper so that affected my sleep so much… I’m not gonna lie but we got very disappointed considering that it was a Renaissance Hotel…. No sorry and no regrets from the staff overall, maybe they got used to those situations.

Breakfast was good, room was decent size and location was convenient.

Stayed in September 2024

Room is dusty

Breakfast is excellent

Stayed in April 2024

Can be more choice of food ,club lounge area Washroom toilet bowl fix up heating seat

Staff service

Stayed in November 2023