Good location, a metro station right in front of the hotel and a short walk to Tiananmen Square

Stayed in May 2024

The furniture shows wear and tear; the lobby area could have more seats and resting places.

Centrally located; quiet rooms; courteous and prompt service when requested; clean rooms; the executive family suit is very convenient for families (with two bathrooms and sleeping quarters at different levels); the breakfast was always fresh with plenty of selections (both Western and traditional Chinese choices)

Stayed in June 2024

I went to the concierge desk at 6:15 in the morning to ask them to call me a taxi to the airport but no one was there. A doormen was able to do it for me.

Very friendly and efficient staff, especially the lady who cleaned my room.

Stayed in May 2024

staff in buffet. Breakfast staff very rude. They don't want people to take food from buffet.

housekeeper very good

Stayed in May 2024

Bar closed at 9pm! No info on tours or how to get around. Very little English spoken by any of the staff, very difficult to communicate with them especially when all social media and google translate is cut off, not hotels fault, but a National thing.

Location was very good, comfortable bed and the rooms are well equipt with everything you need.

Stayed in May 2024

Nothing all good 👍

Right in town. Beijing a big town I mean huge city. But location of hotel good for the major attractions and subway at front door and buses as well. Couldn't ask for more. Also for day tours they pick-up nearby. Really just a great location. 👍 Restaurants abound and fast food easy cheap or expensive your choice.

Stayed in May 2024

Our room was not ready by the stated check in time. Gave us a soft drink voucher while we waited. Said 15 mins. Went to our room after 20 mins and they were still cleaning it. Cleaning staff were very lovely and tried to get it done quickly.

Stayed in April 2024

Nothing particular

Location

Stayed in May 2024

The breakfast has met our expectation. The location is excellent and easily reached by bus and/or MTR.

Stayed in May 2024

Thank you for making our stay so comfortable. The only 2 negative feedback is that 1) there are many smoking customers. I guess that is beyond the control of the hotel. We could smell the smoke from within our room for several nights. The staff helped to suggest opening the windows, and allowed us to change our room but that didn't help, I think there are too many customers disregarding the non-smoking policy. 2) the air-conditioning was too cold. When we asked for help, we were told the temperature was central controlled and couldn't be adjusted from within the room. However, the hotel did great at many other aspects. The location is wonderful, right at the doorstep of the train station (with line 2 and line 5) and walking distance (about 10min) to malls with supermarkets and the delicious 便宜坊烤鸭. The front desk gave us an option of an upgrade of room at a small fee, allowed us to see both rooms before we made our choice. Room service was wonderful, special mention of 党俊英 who was very attentive. I'm impressed she took notice of many details of our preferences, even the way I like my bed made. She helped with our requests of extra bottles of water, extra towels, and always asked what else we needed whenever we met her along the corridor. The hotel kitchen also sent up utensils when we needed them for our takeaway food. Breakfast could also be taken out when we didn't want to eat in the dining hall, they gave us takeaway boxes for us to pack what we wanted, they would also pack you breakfast if you didn't want to do it yourself. Overall a very enjoyable stay and we enjoyed our holiday. thank you all working at 新侨饭店！

Stayed in May 2024

Strategic location, close to metro station as well as many other places.

Stayed in March 2024

Good location, comfortable beds, night staff upon arrival were kind and helpful

Stayed in May 2024

1. The air con was not cold as it's centralised. 2. Room is not bright enough. 3. Breakfast can be better with more international choices.

1. Location was fantastic as it's just right in front of subway entrance. 2. Cleanliness of the room, especially thumbs up to the housekeeping personal 玉苹 and 亚君 for keeping our room clean and tidy. 3. Front desk personal were helpful when we are trying to make payment via alipay.

Stayed in April 2024

The room has smoking smell even it said non-smoking room. Air con did not work well, a little hot during our stay.

Great location. Easy to get through subway.

Stayed in April 2024

some of the other guests were loud

great location, close to Subway. I liked that it was a nice facility but have options for simple rooms. staff spoke English

Stayed in March 2024

The air conditioning cannot be adjusted as it is controlled centrally.

It's in a great location, very close to the mrt. The room is clean.

Stayed in March 2024

Clean and peaceful..good facilities.

Stayed in March 2024

Staff quite unhelpful and speak little English. WiFi is hopeless.

Excellent location, quality and value for money.

Stayed in March 2024

The reception and room handling staff wasnt very cooperative. The ACs are centralized so doesnt matter how humid the room gets, you have to live with it. Additionally, I have issues with rooms being farther from the lift and I need an external window to the room to which the staff showed least concerned and were not willing to, and did not change the room for it.

Its a very nice hotel - the hotel staff is very cooperative and helpful. Overall a good experience and would probably stay another time too.

Stayed in March 2024

the room we were given when checking in was horrible, like a prison cell...reception staff was great though and moved us to a new room....

needed to be close to the hospital and this hotel was perfect....helpful staff when we had a problem with our original room...

Stayed in November 2023

The wifi is not working!! Even the status is “connected” but there is no internet. Some staff also can’t speak English. The air conditioning also hot, I don’t know if it’s because of winter season, but the room temperature is not comfortable :(

The room was clean and spacious.

Stayed in January 2024

It would be better if there is a seating area in the lobby.

The location is excellent, next door to a metro station and close to shopping area.

Stayed in December 2023

Good location, shops and restaurants nearby, 20 minutes walk from Tiananmen Square. Next door to a bank of China, staff were helpful

Stayed in November 2023

The facilities of the hotel are old; the rooms can be refurbished. The breakfast includes Western-style foods, but they are not prepared in an authentic way. Chinese food is okay.

All looks good.

Stayed in December 2023