Difficulty in communication in English with front office staff.

Washing machine and dryer provided in the recreation floor is very useful.

Stayed in May 2024

Kids bunker bed appreciate if can put thicker mattress. It’s really thin which I can feel the bed board. Service for doorman of hotel could be improved as well. Felt that his unfriendly.

Was staying in a family room and that little effort to be able to check in early in this season of winter was much a plus point for us. Room was cosy and big.

Stayed in November 2023

Price

It's expensive in relation to quality of room

Stayed in December 2023

Our room could use a facelift. Renovation is needed.

Location was good. Room was large, staff was very helpful and friendly.

Stayed in July 2023

Actually nothing at all!

Breakfast pretty good! Lovely staff, clean, spacious, nice rooms, good gym, good location near all the sights etc!! Really a great choice

Stayed in August 2023

There is no shuttle service. Breakfast is not european.

Room, Swimming pool, Location. Staff

Stayed in July 2023

very friendly

Stayed in May 2023

some 10min walk to go to subway station.

Breakfast mainly Chinese dishes, but also some Western style food. Good Coffee. Basically everything available and good quality. Rooms are OK and cleanliness is good. Would stay here again. There is a family mart located directly in the building which is quite convinient.

Stayed in April 2023

stale facilites

Gool location near great restaurants and subway

Stayed in March 2023

nothing

the receptionist Jessica gives outstanding service we stay here regularly for this and the pool and gym which are excellent

Stayed in March 2023

Would have liked some more cereal choice, such as porridge oats

Very comprehensive

Stayed in March 2023

The only drawback was the bathroom in which one occasionally could smell cigarette smoke from some other room(s) because of the poor ventilation system.

The hotel is conveniently located, just a 10min walk from a metro station. What's particularly good about it is that the swimming pool is open until 9 or 10pm so one can have a swim in the evening and the water temperature is just about right. The breakfast is tasty and offers a decent choice. During our stay the staff were always very approachable and helpful and the cleaning service was excellent.

Stayed in January 2023

great restaurant

Stayed in October 2022

One of the staff at the reception is very rude. She is short and on the older / senior side, and wears glasses. Poor attitude- no smile, confrontational, condescending tone of voice, vague and unhelpful with her answers. At one point it was getting heated and we were we about to argue, but i decided to walk away. How can she possibly have a job in hospitality? I can understand if she was having one bad day, but she was like this every time i spoke to her during my stay. I ended up leaving a few days early because of her and changed to Radisson. I won't be back here again purely because of her. Try to avoid her if she is at the check-in or check-out- line up in another que for another staff instead.

Building had everything you could want- gym, pool, 7-11, working area in the lobby, business centre. Very clean. View was fair- nothing spectacular. Could have stayed for a long time

Stayed in July 2021

Visit many times always good

Stayed in August 2021

Stayed there 6 days. 3 days they forgot to refill the bathroom things. Didn’t good clean the mugs unless specifically requested. I didn’t expect to pay for a hotel room which everything has to be special request. Or they should put on the website.

It’s in a easy around location

Stayed in May 2024

The food was amazing, really tasty and delicious The personal was really kind and helpful

Stayed in April 2024

They can improve to international holiday Inn clean standards

Close to the airport

Stayed in May 2024

Location wasn't ideal

Arrangements made on our request for sharing the room

Stayed in April 2024

ALL WAS OK

VERY GOOD

Stayed in March 2024

Nothing really, everything was perfect

The breakfast was very good, the staff was always very helpful and could speak english, the room was comfortable, the bathroom had a very good shower, the elevators were fast, there was a good restaurant area nearby, close to underground station, beautiful promenade to walk or exercise in the morning or in the evening

Stayed in September 2023

Not really child friendly. Children's beds really uncomfortable. Pool is rented out to general community so very busy and tough for kids to use. Hotel facilities in general look pretty tired.

Breakfast was good, staff were friendly.

Stayed in July 2023

Everything

Stayed in February 2022

*The hotel should include more western food in the breakfast menu please. * some staff speak good English, but if more at the reception can speak English.

*Polite and gentle behavior from all staff, * Very helpful and cooperative, * Always ready to serve with a smile. * Hotel allowed us to do early check in and check out late too, and that too during the CNY time which is a busy time for the hotel is highly praiseworthy. *High appreciation for the nice gesture of the lady who everyday helps us bringing the lift for us with a smile after our breakfast at the floor 2.

Stayed in February 2022