No. 546, Xixi Road, Xihu, 310007 Hangzhou, China
#6 of 101 hotels in Hangzhou
Guests' ChoiceBased on 73 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
8.2
Facilities
9.0
Staff
9.5
Value for money
9.0
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 28 June 2024
Eran
IsraelThe location is not central, but a metro station is near by
New, Clean, Comfortable, an afternoon tea and food
Stayed in June 2024
Reviewed: 25 June 2024
Xiaohui
SwitzerlandWhen the light in the toilet is on, it can be seen from outside…not an issue, but we had to be careful to give each other some privacy. And there can be more light in the bathroom as well. None of these affect our experience though.
People there must love their job. You can see that in every details. Location is great for us too. It is not in the center but still has good connection. In fact it’s next to the mountain which is a big plus for us. It’s also next to Tian Mu Li where we found many good restaurants and cafe. I would choose this hotel again if I ever go back to Hangzhou
Stayed in June 2024
Reviewed: 18 June 2024
Kiong
SingaporeTug away from the crowd, yet easy access by Metro
Location, quiet neighbourhood, good hotel design and the Breakfast.
Stayed in May 2024
Reviewed: 3 June 2024
Alan
United StatesThe staff particularly and tea in the afternoon
Stayed in June 2024
Reviewed: 19 May 2024
Chin
MalaysiaStaffs are professional and polite. Especially if you requested for food delivery during night time, you can request the staff for local phone number if u don’t have a local number (local number is a necessary for food delivery)
Stayed in May 2024
Reviewed: 11 May 2024
Tim
NetherlandsA bit of a walk to nearby shops
Clean property. Nice breakfast. WiFi was fine.
Stayed in May 2024
Reviewed: 10 May 2024
Chai
SingaporeThe bathroom can be a bit brighter.
Staff are extremely helpful and warm. Loved the room styling and free tea and coffee machine.
Stayed in April 2024
Reviewed: 8 May 2024
Bernadette
AustraliaNo negatives
Amazing hotel...staff were so friendly and went out of their way to assist from helping with directions to getting my husband a hot coffee. The afternoon tea was wonderful experience and definitely something not to be missed each day. The hotel was faultless and definitely value for money
Stayed in April 2024
Reviewed: 5 May 2024
Lu
NetherlandsThe ambiance, the service, the facilities in the room, the size of the room, the location
Stayed in May 2024
Reviewed: 28 April 2024
Yuliawati
ThailandNothing, this hotel fit my expectations perfectly. But there is still more room to improve by making a more visible sign for the hotel as it's only on the top of the building side and providing more information about public transportation and the tourist attraction.
Location not too far from the subway, room is spacious, bathroom is separated with the toilet, looks modern and clean. Staff is very helpful, especially Ivan who helped me to bring my luggage to the staircase to the subway station. They also have afternoon tea session with a various snack and good tea.
Stayed in April 2024
Reviewed: 1 April 2024
Kristoph
GermanyNothing
Great people Great breakfast Will come back for sure
Stayed in March 2024
Reviewed: 27 March 2024
Bee
SingaporeFind that the shower area is too dark. Nice that they offer free afternoon tea but should have a microwave for heating up.
The staff are very helpful especially a lady with glasses and short hair, did not get her name, recommended places for us to visit and eat. The drivers there are very nice too, cannot remember their name I think one of them is Mr. Wang(hope I get it right).
Stayed in March 2024
Reviewed: 31 January 2024
Markus
SwitzerlandNothing
Everything was exceptional! Both check in and check out were fast and smooth, the close proximity to the metro station was super convenient. We were amazed by the vast choices at the breakfast buffet and how wonderful the buffet looked, you can also order additional things such as freshly made eggs etc. The room was spacious and came with complimentary mini bar drinks and snacks which were refilled daily, as well as a tea set with two local types of tea and a Nespresso coffee machine. On top of that there was a coffee machine, an iced tea, and a pot of hot tea in the hotel lobby and every afternoon they would be accompanied by a variety of freshly made snacks and sweet treats such as sandwiches, french fries, onion rings and chicken nuggets, cream puffs, oatmeal with yoghurt and fresh fruit. The staff were very attentive and super friendly, some of them can speak english. We were absolutely stunned by everything this hotel offered, we‘ll be back for sure.
Stayed in January 2024
Reviewed: 28 January 2024
Maria
RussiaCozy interior, amazing breakfast
Stayed in December 2023
Reviewed: 13 January 2024
Ekaterina
ChinaAmazing breakfast! One of the best across all China.
Stayed in December 2023
Reviewed: 10 January 2024
Say
SingaporeSlightly out of the way, and rooms not as luxurious as expected
Good design, clean, and very helpful staff
Stayed in January 2024
Reviewed: 5 January 2024
Olympia
AustraliaNothing it was great
The amazing customer service and level of detail the rooms had (provided nail filers, combs, toothbrush, etc)
Stayed in December 2023
Reviewed: 23 December 2023
Baozhen
SingaporeInternet connection was a little weak but overall still good.
It is very clean , refreshments and mini fridge is all free. There is a playroom the kids enjoyed it very much. The laundry room is also great. Breakfast food was awesome. The staff there are very nice and friendly
Stayed in December 2023
Reviewed: 19 December 2023
Cjlim
MalaysiaIs very good
Stayed in December 2023
Reviewed: 2 December 2023
Jan
AustraliaThe lack of bathroom/ toilet door.
Modern design, large room, near metro, excellent afternoon tea provided each day. Very good breakfast.
Stayed in November 2023
Reviewed: 21 November 2023
Anna
UzbekistanThe door to the toilet was from the glass. Maybe you can add some curtain to remain some privacy.
Very cozy room, the best breakfast, friendly staff, everything was nice! Thank you!
Stayed in October 2023
Reviewed: 2 November 2023
Seonmin
South Koreanothing. maybe little far from the main city. but that's not a big deal
the room is clean and simple. breakfast was really good. best staff !!
Stayed in October 2023
Reviewed: 1 November 2023
Mariska
IndonesiaNothing
The minimalis design and the room is clean
Stayed in October 2023
Reviewed: 22 October 2023
Chee
SingaporeThe shower area could have been brighter. Traffic is bad in Hangzhou, do plan more time on the road as the hotel is slightly away from Hangzhou main attraction
The property is beautiful and clean. Staff was helpful. There are free snacks and drink at the lobby. Room is spacious.
Stayed in October 2023
Showing 1 – 25
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