The only thing that made it rather unpleasant was the strong smell of smoke on the premises, even near rooms and dining areas.

Slightly dated but definitely clean and neat. The lobby was also very clean and nice.

Stayed in June 2024

Not really good positioned either metro.

It is in a private area, with restaurants. Room space was incredibly large!

Stayed in May 2024

Dark rooms which was tired and worn out including the gym-pool changing rooms Non-existent WiFi. Noisy reception area where bedrooms are open next to. Breakfast room coffee: guests reliant on one slow machine which there is long queue during peak times

Location: quiet private area with shared pool facilities with Sofitel hotel. Rooms: small but clean and comfortable. We requested rooms close to one another and they put us in opposite sides of the reception area which was very noisy, I’d requested a quiet room and they place wasn’t full. Breakfast was decent choice , a mix of western and Chinese foods available but one coffee machine for the whole place so be prepared to wait during peak times! Or have water/ soy milk which is readily avail able Dining room and pool staff were polite and helpful. Pool was good to have in this hot weather and not too busy. Have to wear a swimming cap which they provided as we didn’t know about this this rule. The changing rooms are old and very tired. We did like the general ambience of the location but the hotel does need refreshing.

Stayed in May 2024

Good

Stayed in May 2024

Nothing

So cosy and beautiful structure, great position and delicious breakfast

Stayed in April 2024

Hotel room furnishings are relatively old

Good central location

Stayed in April 2024

Very welcoming and helpful staff. Beautiful grounds creating a peaceful atmosphere in the middle of Xian within the city walls. Was upgraded to a suite! Can organise tickets and tours.

Stayed in March 2024

Upon arrival non of my credit cards were accepted despite having been accepted in other parts of China. This meant having to pay by AliPay and a surcharge due to the amounts involved. The dining room had only one coffee machine which meant queues to get a hot drink sometimes. The Grand Mercure Xian is a lovely old building in wonderful grounds, but unfortunately the inside decor and furniture needs updating, its all a little tired.

I had a multiple room suite provided thanks to an upgrade upon arrival and the bedroom was quiet. There was a very good gymnasium and swimming pool provided in the next building 3 minutes walk away. The breakfast was good, Chinese cuisine dominating, however, there was still plenty of Western style dishes available. The hotel staff were really friendly and welcoming.

Stayed in February 2024

The heating in my room was way too hot and extremely uncomfortable. I turned on the air conditioning at its lowest setting but this made no difference. I had to keep the window open all night despite the temperature being around freezing point outside.

Location is very convenient, staff were very helpful. Lovely hotel. Breakfast was ok but a bit limited. For example All Bran was available on first day but not after that.

Stayed in January 2024

Nothing, excellent value for money

Excellent location and very helpful staff. Helped organise tickets to the terracotta warriors. Room was very luxurious, especially the bath and bed. We would definitely book again when in Xi'an.

Stayed in January 2024

Nice hotel with a good location and excellent breakfast. Kathy and Benny and the entire staff were very polite and helpful, helped us book tickets for museums and order food online when we didn't want to go out. Our room was upgraded 2 levels free of charge. Would recommend this hotel!

Stayed in November 2023

A little far from downtown metro

Clean and nice

Stayed in October 2023

Building.

Stayed in October 2023

The electrical sockets in the room are old and need to be checked and replaced.

Room is clean and comfortable. Breakfast, blending in local flavor, is interesting, location is convenient and good. Staff are courteous and helpful. Two front desk staff, Laura and Jack, standout.

Stayed in September 2023

The bed is absolutely comfortable

Stayed in September 2023

The breakfast was mediocre and not really worth the CNY 95. Worst is that the photo you see on the hotel page on booking.com is actually showing the much better breakfast of the nearby Sofitel, which is CNY 168, so substantially more expensive. Every time you go out the hotel you first have to walk hundreds of meters to get off the compound. There's only one exit, all the other ones are locked, which means you often make a significant detour when walking. There are basically no facilities whatsoever within 500 meters. Most things you have to walk up to a kilometer for. The fridge in the room was not working, which is pretty annoying when it's 34 degrees outside.

The value of the room was extraordinarily good. I paid less than AUD 75 / USD 50 per night (non-refundable, no breakfast) for a super king room. The bed was the largest I ever slept in and was comfortable. The room was very pleasant to stay in. It's nice to have swimming pool on the premises, although it was slightly dalipidated.

Stayed in September 2023

Property relied on adjacent hotels for gym, pool and other services. Restaurant was a buffet breakfast only. Getting in at 10 pm no food, no drinks, room refrigerator empty. Only warm bottled water

. Had a problem getting cash from ATM. Duty manager went with me to the ATM and resolved issue. Great service.

Stayed in July 2023

More fans (there was one) or air conditioning in the gym.

Everything.

Stayed in July 2023

The interior of the room was quite outdated,

The hotel is in the middle of the citycentre snd very convinient to travell to all over Xi'an.

Stayed in May 2023

much older than the photos.

location

Stayed in April 2023

Confusing to find for taxi driver

Value for money

Stayed in April 2023

No major negative point !

The hotel was designed & used by the Russian at the time they helped China to build some infrastructure. It's located in the center, not far away from points of interest. The bed is of great size, and very comfortable. The breakfast has a choice of plates which should make happy the family. The swimming pool and sauna were open at the time of my visit.

Stayed in January 2023

Room is way too dim. Bed was uncomfortable. Room smelled of old cigarettes. Awful quality of breakfast. Staff was ok but reception did not pick up calls.

Location is passable. Not good enough to compensate for the negative points.

Stayed in June 2024

Nothing we didn't like.

The staff were amazingly helpful and really took care of us. We felt very at home during our stay which was just what we needed on our honeymoon. They went above and beyond to make our stay special. They not only upgraded our room but also decorated it with fresh fruits, a heart shaped mouse, flowers, petals and swans on the bed and a large bow up heart balloon. They even drew us pictures how amazingly personal is that. The room was always made up for us. The hotel is very clean all round and quiet. As it sits in gates of its own hotel park, it is quiet compared to the busy surroundings. There are also English speaking staff that helped us when we needed it. They helped with adding a bag to our flight home, which we could not have done without them. Thank you all very much for a fantastic stay we cant recommend this hotel enough. Also it is in a great location and close to many subways, with plenty of food places a short walk away.

Stayed in April 2024