Reception in 11th floor

Clean and close to center

Stayed in November 2024

near center of city

Stayed in November 2024

Non

The check in process was very smooth. Special thanks to Tatiana and Cara at the reception for their support and advice during check in.

Stayed in October 2024

Room are old. Insufficient towel like no hand towels. Showers room get wet after use outside and can be slippery

Location

Stayed in October 2024

Excellent location. Staff were very helpful

Stayed in October 2024

Good sightseeing, and customer hospitality(the stuff named Ingrid took me a good service).

Stayed in October 2024

The hotel breakfast buffet is well done include worried food and various choice to choose. The location is fantastic, near to the shopping mall and walk through to the Nanjing DongLu shopping area.

Stayed in September 2024

Bed smell in the rooms, unfriendly and unhelpful staff. Does not look the same as in the pictures.

Good location nice view

Stayed in October 2024

Convienent to move within the city.

Good ample breakfast choices.

Stayed in October 2024

Some of the rooms needs renovation

The location

Stayed in September 2024

The breakfast was not good, and some of the waiters were not pleasant.

Stayed in September 2024

Room could have been a bit cleaner (cups not cleaned, dusty floor and hair in the bathroom)

Great location, friendly staff and good breakfast (great variety)

Stayed in September 2024

It was difficult trying to access the hotel as too many cars parked around the entrance.

Everything was fine except that it was difficult getting a taxi. Fortunately the staff were great in arranging transportation. The room were large, clean and comfortable, the restaurant in the hotel was very good. The hotel is ideally situated for tourists with many shops within the area. The metro is within walking distance

Stayed in August 2024

Personel did not speak english very well. They forgot to give us an wifi code, so next day had to ask for it, then she did not give the code but just entered it in my phone. I asked the reception guys at grond floor to arrange an taxi to the airport. They told i had to pay them and they will arrange a car with their private account. I strongly think i payed too much and they wanted to earn money on me.

View and location. Quality of the room.

Stayed in September 2024

No special thing

Generally , and location

Stayed in August 2024

Shower

Great location- beautiful view from room

Stayed in August 2024

Bath towels were omitted from my room and the taps and fittings were broken.

Location

Stayed in August 2024

1. There is a delay and congestion at the reception desk staff. 2. The bathrooms in the rooms do not have a bidet shower (W.C.), which discourages me from staying here again unless they add one. 3. Two days after I checked in, they asked for the invoice, claiming I hadn't paid, so I provided it. When I extended my stay for two more days, they again requested the invoice, and I provided it. When I extended my stay for the third time, they asked for the invoice again upon checkout….They requested the invoice three times, despite me having paid everything before stay. I don't know why they lost their copies of the invoices, and there is no electronic system to track payments. Therefore, I recommend keeping a copy of your payment receipt when staying at this hotel. 4. Most of the food in the hotel is Asian, meaning the hotel restaurant does not offer a variety of Arabic or even Western dishes, as is common in international hotels.

1. The hotel's location is beautiful, situated close to the promenade street and shopping areas. 2. I stayed in a premium room for a small additional fee; it was spacious and suitable for a family. 3. The hotel rooms are beautiful, modern, and clean. 4. The staff are friendly and helpful, especially the concierge staff. 5. There is an Arabic restaurant near the hotel called Al Falafel, just 100 meters away, offering a variety of Arabic dishes. There are also other Western restaurants and a 7-Eleven supermarket nearby.

Stayed in August 2024

No WiFi Breakfast was disappointing

Position Hotel was clean

Stayed in August 2024

We book for high floor , but the give us in 34

Room was big and clean, location are excellent

Stayed in July 2024

Nothing

Breakfast was delicious and the location perfect.

Stayed in August 2024

Reception experience awful - picked this hotel because I wanted to be sure they would speak English but no one did. Arrived early but so do a lot of people so cannot get into room early and queue at reception very long and tiring after a long flight. Lift system horrible and time consuming - have to witch half way up. Impersonal. Not really worth the premium price - just as good hotels nearby on the street at just over half the price.

Location excellent on Nanjing road pedestrian street and near several metro lines. Room view second to none - lovely floor to ceiling window with great view over Shanghai skyline; Room much bigger than normal even for the best hotels. This and view make it an excellent choice.

Stayed in July 2024

Many of the front desk staff do not speak English - in a Conrad Hotel! Check in took far too long. It took 20 minutes to queue and then 30 minutes to complete checkin procedures.

The room was spacious. The swimming pool wasn't too busy. The breakfast was satisfactory.

Stayed in July 2024

Room was smaller than I expected but functional and comfortable

Great Breakfast with wide selection of food. Excellent coffee!

Stayed in July 2024