The breakfast room was a bit crowded sometimes, but I was always able to find a seat, and the staff was helpful.

The room was very spacious, comfortable, and well equipped. The breakfast offered various options, both Western and local style. The staff was always ready to help and very cooperative (a special thanks to Mr. Jason, who helped me deliver a package to a distant address in Beijing and followed up later to make sure everything ran smoothly).

Stayed in June 2024

Breakfast : no hot chocolate !!! And no fresh juices, only juices from bottes ! In dining room : no choice English level of staff…

Situation Confort of the room Fitness room Staff is kind

Stayed in April 2024

The bar close when the chickens go for sleep, at 6pm or 7.pm something like that. I had guests at the lobby and I wanted to offer a drink at 9.00pm and they informed me that the bar is closed. Upsssss

The rooms are big and nice decorated. The bed is very comfortable.

Stayed in March 2024

English level of employees, but all employees have issue with English so not easy to communicate requests and we couldn’t order room service meal

Bed comfortable and Lanvin products for bathroom

Stayed in January 2024

Nothing.

Love the bed, the breakfast, the sizable room, the amenities, the service, everything! Location is close to many major attractions. Definitely recommended!

Stayed in December 2023

Always so crowded at the lobby

Great location Comfortable

Stayed in November 2023

The saloon for breakfast is very cold. It’s not a cool conditions to start your morning. The rooms need to be renew as some of the walls was already scratch a lot.

We love Sofitel’s hotel in general. The design and the confort are really good.

Stayed in November 2023

Nicely decorated hotel Friendly staff

Stayed in October 2023

Just only my suggestion, the toilet should have a washing hose.

The breakfast was good but would like more international foods.

Stayed in September 2023

The floor in the room was sticky and dirty , the furniture was old and damaged , there is no ventilation in the bathroom , the carpets were dirty , there was no comb in the room , in the swimming pool there were no towels in free access , you have to ask for them from the Spa front desk , the light in the clothes storage room was broken .

The bed is comfy and the room is big , water in the swimming pool is clean

Stayed in July 2023

There were kids running up and down the hallway a few mornings at 6am. That was a bit challenging when you were on vacation and wanted to sleep in a bit. Also the room was a bit worn... but still nice decor. .

Loved the bathtub and bed. The cleaning staff on the 12th floor was phenomenal...always polite and checking up on our comfort.

Stayed in July 2023

The floor of the breakfast restaurant is sticky and the cleaning is not fast enough

Beijing is very hot in July, so the hotel I hope is that the room air conditioner is cold enough. The Sofitel Hotel fully meets my expectations. The reception staff on the first floor are very kind, and the cleaning staff are also very polite

Stayed in July 2023

The counter staff who helped me check in was probably having a bad day or faced a tricky situation from the previous client. Made me wait for quite a while right in front of her while she was busy typing away on the phone, while my toddler was crying right behind me due to long train ride and needed some rest. Even though I told her I was checking in which she acknowledged first but then ask again if I was collecting luggages. After that commanded for passports and gave me instructions in a pretty rude way. First time experiencing it this way in a five star hotel, made me wonder if it’s really Sofitel. Probably need some training to handle service better.

Stayed in July 2023

convenient

convenient

Stayed in June 2023

lobby was a little tired.

The room was fabulous. great round tub in the middle of it.

Stayed in May 2023

The pillows were terrible. The ventilation system was strange - We couldn’t open a window for fresh air - even if there are windows available to open. Coffee in the breakfast was mediocre.

Breakfast was very good. Room was comfortable. Bed was good.

Stayed in May 2023

location

new hotel

Stayed in May 2023

room was dusty

helpful staff

Stayed in April 2023

Nothing close to hotel for shopping Far from airport

Staff can speak in English and food very good, good location near of MRT

Stayed in April 2023

The coffee could have been better

It was good.

Stayed in October 2022

location, hotel outside outlook

the bed, room and the staff!

Stayed in August 2022

The hot tub wasn't working and the pool was a bit cold and even closed early one night.

The staff was so friendly and helpful. Sherry was kind and her English was so good! Amenities were nice and bed was comfy. tub and view were great too!

Stayed in February 2022

very poor soundproofing

Good gym, rooms very good.

Stayed in February 2022

Some of the staff didn't go out of their way to help.

The facilities were great and the club access benefits were great.

Stayed in August 2021