Km 18 camino Pucón-Caburgua, 4920000 Pucón, Chile
#11 of 306 Holiday rentals in Pucón
Guests' ChoiceBased on 6 hotel reviews
9.7Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.6
Staff
9.8
Value for money
9.7
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 6
Reviewed: 30 October 2023
Russell
AustraliaHaving to pay in cash means having to pay local VAT. Needed to contact the hosts when you want to get in the front gate on arrival which means you need to have mobile coverage. Worked ok but can see this may be a problem for some.
Great location if you want a nice quiet stay in the countryside not too far from Pucon and local National Parks. Cabin was clean and comfortable and had most things needed. Beautiful property with a nice walk to the nearby river. Our hosts were happy to help with local recommendations and dropped off some fresh eggs the first day. They also brought in a gas heater when the power was off for most of the day with a bad storm.
Stayed in October 2023
Reviewed: 6 May 2023
Yaroslav
ChileVery helpful host who accommodated all our additional requests, including a free upgrade to a better cabin. Stylish design of our cabin, a little park with confluence of two streams at the property, close to Caburga lake and hot springs.
Stayed in May 2023
Reviewed: 16 November 2023
Irène
SwitzerlandPoor internet connection, but phone reception worked. Heating is with a petrol room stove. Bad frying pans.
Great location and good starting point for hikes. Beautiful river in the immediate vicinity. Good kitchen appliances. Nice and helpful host who also gave us information about the area.
Stayed in November 2023
Reviewed: 14 December 2022
Fabio
ChileThere are no comments available for this review
Stayed in December 2022
Reviewed: 23 December 2021
Tom
United StatesThere are no comments available for this review
Stayed in December 2021
Showing 1 – 6
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content