Our Booking for a double room was to be inclusive of breakfast. We got to the hotel only to be told that we booked for only room. My wife and I were charged for all breakfasts. Thankfully, our five-year old granddaughter was not charged.

The staff. They are the winning point of Hotel Tiama. We had stayed in Radission Blu, Hotel Ivoire and Sofitel before . None met the quality of your staff - friendly, helpful, child-loving, We will come again.

Stayed in June 2024

Some staff were not polite Price is over the top with breakfast at 22,000 XOF is too much with no African food variety

location

Stayed in May 2024

I

Classical

Stayed in June 2024

Calmness

Location,it was close to everything!

Stayed in April 2024

Floor carpet odor in room

Security Shuttle availability

Stayed in April 2024

Sparkling room

Great location, comfortable room.

Stayed in March 2024

1) Bad view: my room did not face the stadium and bridge and instead looked into a car park 2) The windows are not sound proofed so was sometimes noisy 3) Staff: they were hit and miss in terms of desire and ability to be helpful. 4) No concierge desk: I was floored to learn that a 5-Star hotel with mainly foreign guests attending AFCON made zero attempt to help with tourism options.

1) Fantastic location in Plateau. 2) Free airport shuttle 3) Free late check-out (5pm) 4) Happening outdoor bar which was a fun place to watch AFCON 5) Fantastic view from 10th floor viewing gallery of the city, stadium and bridge

Stayed in February 2024

Breakfast was ok. Varied foods. not too crowded

Stayed in December 2023

There was a very annoying alarm in the local area that seemed to go off at 5AM and 6AM every day I was there. It was awful. I wonder if the hotel has any leverage to get that alarm turned off - wherever it comes from!

Restaurant staff were very welcoming and offered great service overall. The front of hour staff, one in particular was super helpful - Djedje - probably one of our favourite staff members! Others were okay but Djedje was superb.

Stayed in November 2023

Small room, restaurant service, poor breakfast options,

Clean, hassle free

Stayed in August 2023

Unfortunately the buffet is one way. Now you have 5 stars hotel innovating by including African continental dishes in their menu( both for breakfast and lunch as well). But their buffet lack of variety. But the people are so nice including their chef.

The place is well located, accessibility of all types of transport . The hotel is clean and respect the standard. But most importantly the PEOPLE. Fanta at the reception was really good in assisting. We could sense the professionalism in their way of addressing matters and treating issues. The right commercial behaviour in respect of the customers service relationship. We love it!

Stayed in August 2023

Unfortunately I found a cockroach in my bathroom!

Clean and comfortable room.

Stayed in August 2023

N/A

Expansive property with so much to do all day that some might feel a little guilty for not spending more time exploring outside a little more.

Stayed in January 2023

Good indoor and outdoor eating and drinking areas. Efficient airport shuttle.

Stayed in November 2022

staff can learn other languages

clean

Stayed in November 2022

I had a horrible experience, I booked the hotel, selected rates and when i wanted to pay it didn't debit my credit card. I decided to go and when I got there I found the rate had changed, asked for more clarity i was told that their rates changes everyday like on the flight. I said to them I have never seen that, I was about to change the hotel when they said the Management will look into it. I had canceled my booking when they offered me a discount, made the reservation with the new discount and included breakfast , the following day they did the same thing, changed rate. Coming there for work and with colleagues, everything was calculated based on earlier rates and the fluctuations really affected us. We were given false hope until the day before last when they told us they couldn't review the rates of the past and because we had stayed, we were trapped into paying far beyond our budget and without an option. I was told to check rates everyday and I was wondering how do you put one rate and change rates everyday and no rational explanation was given to us. I was utterly disappointed and now I wouldn't take colleagues there again, because when you work with budget and have that experience, you deal with a terrible administrative nightmare. It's hard to explain how things change everyday after you confirm your booking. This is where my very long loyalty to Tiama ended. It was a very bad experience, waste of time and energy.

I liked the location, the space and the quality of rooms and food. Tiama has been a place I stayed for too long.

Stayed in August 2022

The room service was perfect. The room was very clean. I enjoyed the foods.

Stayed in August 2022

n/a

very clean and comfortable

Stayed in July 2022

The security measures at the entrance are too stringent

The amenities The staff The food

Stayed in July 2022

very nice location, excellent breakfast with variety of delicious foods and drinks. room service very promotional and quick response. cleanness is the best thing at the property.

Stayed in May 2022

With same room rate I stayed in hotel 2 months back room 515 and now in 912. No coffee maker, toilet / Arabic shower no pressure and useless. Breakfast and food very pricey

Location is great, hotel is clean, very good safety and free airport shuttle is a big bonus point

Stayed in May 2022

No facilities to intertain except the restaurant

Clean and big room

Stayed in May 2022

The lights of the stadium were pointed at the hotel at night, which spoiled the view.

The breakfast was very good, the staff very nice, the room was confortable and clean. It's a very good hotel, and cheaper than similar ones in the area.

Stayed in May 2022

they use exceptionally low exchange rate. what I booked at USD 515, they demanded USD 613 due to low exchange. it’s looting. also on booking.com no mention of breakfast cost, which is around USD 25 with mostly salads and no options

location

Stayed in March 2022