The floor we were at had a privacy fence with curtains(pics attached/ which essentially meant absolutely zero views for us. The other issue was the decor of the apartment. I understand it was probably Avante garde , but freaked our family out - specially the one in bedroom with all those pipes jutting out of Mother Mary and Jesus

It's a great location - walking distance from the station and Matterhorn gondola. It has a great view of matterhorm from the top floors and a nice hot jacuzzi. Nice clean and spacious. Our host / support person Laura was absolutely brilliant and very very helpful.

Stayed in May 2024

Is a bit of walking distance from the train station, but they do provided us with pick up and drop off service for check in and check out~

This place is by far the most exceptional stay throughout my entire trip in Switzerland! You can have the Matterhorn view right at the balcony and the house is perfect for family it has everything you need! The person in charge Laura is perfect in every way, she had definitely make my stay even better.

Stayed in May 2024

The pictures online don’t do it justice, beautiful chalet, with a wonderful spa. Just perfect after a great day on the slopes. The fire place and topping up of wood each day a big plus.

Stayed in February 2024

Absolutely luxurious villa

Stayed in February 2024

Just the location of cottage that far away from city only. But a very helpful transfer service while check in and check out.

Staffs, Spa, Prompt response, and many more.

Stayed in October 2023

Everything was perfect!

Everything but wake up and see Matterhorn was the most amazing thing!

Stayed in September 2023

Nothing to mention.

Incredible spot with wall to wall windows with views of the river and mountains in the distance. Very modern and upscale place with all the amenities you could ask for. Totally recommend Backstage Hotel.

Stayed in September 2023

one shower, kitchen stove was a bit difficult to use with the fume hood overhead and in the way. we were sad the pool was not filled when we were there, but it was filling when we left.

beautiful view and decor, comfortable beds. Felt spacious. Staff was kind.

Stayed in June 2023

Not enough light and visibility on the outside - strange gate

So original ! Liked the glasses

Stayed in August 2023

Waking up to views of the Matterhorn was spectacular. The industrial rustic vibe fit the surroundings perfectly.

Stayed in August 2023

Extremely friendly staff, good service, offered us free taxi ride (zermatt is car free zone), so we don’t have to drag our luggage to walk for a long distance. Helped us to move and take the luggage for check out, so we could have a relax time to travel other part of zermatt, and don’t need to rush back just to check out. Lovely place to stay, literally river view, we can walk out of our unit, then can see the Matterhorn view. It is a really good stay. Worth it. Their main hotel even cooler! If we have chance, would like to stay in their main hotel next time.

Stayed in July 2023

Architecture is unique. Location is quiet and close to Matterhorn. Great view from the sun deck/roof.

Stayed in June 2023

Everything about it

Stayed in June 2023

we stayed in an apartment off site and about 10’minutes walk to town center. it was nice an quiet but not good for those who cannot walk

Stayed in June 2023

The room was separate from the Hotel but what a nice location and the architectural refurbishment was fascinating. Backstage took an old town chalet, lifted it and created a sun filled, glass room overlooking the Thun River. We had so much fun hiking around Zematt but the best treat was a gourmet lunch mid hike in Zmutt. We were lucky to visit Zematt before the main summer season, had excellent weather and to have booked this room.

Stayed in June 2023

The property is amazing, super comfy and with a very good location. I do really recommend it.

Stayed in June 2023

nothing

perfect view from room, staff were very helpful

Stayed in June 2023

nothing

beautiful and the host Laura is very nice

Stayed in May 2023

The only thing I missed was a refrigerator in the room. Otherwise, fantastic stay.

Stayed in May 2023

Not as big as the pictures made it appear online but adequate

Great private little cottage in a great location, super close to Matterhorn entry. Comfortable bed, great shower, very private. Staff super friendly and helpful, and loved that taxi was organised for us to get to/from the main hotel

Stayed in May 2023

view, room

Stayed in March 2023

a sofa that needed recovering, mattresses that were OK but not great and the lack of a decent shower.

great design, great location, great staff

Stayed in March 2023

no washing machine. taxi pick up did not turn up. had to book and pay for it.

good location. comfortable and spacious

Stayed in December 2022

sometimes its bit hot

the location, the facilities and the cleanliness

Stayed in October 2022