The wifi is a problem and has been in the past. If you are a non swiss traveller it is impossible to connect in your room. This is the only problem we have with the hotel, and we get this every time we stay there, which is frustrating.

The hotel was as good as usual and the staff very friendly and helpful.

Stayed in August 2024

All good

All good….esp Maher at house keeping & Andy at the reception

Stayed in July 2024

We found a salad and other food in the fridge. I guess the cleaning was not completed

Nice location and breakfast.

Stayed in May 2024

There was no hot water on Saturday. Struggled to get hold of reception - no instructions on how to call them on the phone.

Breakfast was good. Staff friendly. Very clean. Great location.

Stayed in June 2024

We enjoyed our 1 week stay, great location, delicious breakfast, Professional and helpful staff, good value for money😁👍☀️

Stayed in June 2024

I would have expected more indoor facilities for such a spacious hotel and a little bit more energetic/ smiley staff.

The room was absolutely fantastic, beds were very comfortable. I only wish they had smaller pillows. The view was amazing. Breakfast was good. Staff were friendly.

Stayed in January 2024

The room was too hot and I didn't find the switcher anywhere.

Night concierge was very friendly, also large room and location

Stayed in November 2023

The reception when checking Didn't tell hallo even Sorry... No problem Maybe he was tired

The view from the room to the see and the land scape The lady in the breakfast room She speaks good English and very helpful in every detail

Stayed in November 2023

A folding luggage rack would be good, wifi was a little temperamental, silicon joints in the shower need replacing (mould)

Great location by the lake, free parking, friendly efficient staff at the reception and restaurant, spacious well thought out room, comfortable bed, bathrobe and slippers, lovely toiletries, great breakfast with large selection of local produce

Stayed in October 2023

Cups and milk for coffee machine in room not replenished. Had to ask at reception.

Stayed in September 2023

Great stay, excellent location with great view,friendly and professional staff, very delicious breakfast, excellent value for money😁👍☀️

Stayed in August 2023

Rooms are little bit outdated . Everything else were fine

Nice location , super nice breakfast with the views of the lake .

Stayed in August 2023

Smell of the room like there was dust for long time. Room is not cleaned daily and bad was not comfore.

View from the restaurant and location were excellent

Stayed in August 2023

The breakfasts were excellent. Eggs, hot sausages, several types of salami and cheese, lots of fruit and vegetables, coffee, chocolate, juices, ... . Great view of the lake and pleasant service. The hotel is really suitable for seminars, there are couches everywhere in the corridors and the possibility to connect a laptop to a monitor, including a printer. If I'm in the area we will stay here again. There was a gym with exercise bikes and a sauna, all at no extra charge.

Stayed in July 2023

Clean beautiful location friendly staff dogs welcome close to Lucerne and beautiful walks on location

Stayed in August 2023

No overwelcoming staff in the restaurant/breakfast room. Petfriendly but at extra cost.

Position, amazing view on the lake. Petfriendly Amazing breakfast

Stayed in July 2023

Most Hotels still have the hangover from the PAST, but are working step by step into a NEW Hospitality Industry where food and location make a customer come back.

For me, the location was the KEY to consider using the Place for holding future Seminars.

Stayed in July 2023

The room was not spotless clean. We found an old hair needle and there was hair in the shower, but nothing too tragic. We enjoyed the stay regardless. Another issue with the room was, that we were situated right next to the main street. Since it was very warm during our stay, we wanted to keep the windows open, but it was quite loud, so we slept with earplugs.

Wonderful location, close to the canal and the lake. The staff was exceptionally friendly. We were able to lend 2 SUPs, which was a nice experience. The breakfast is also good (standard European breakfast).

Stayed in July 2023

Breakfast was standard European buffet, easy to get to the hotel, a business hotel with friendly staff.

Stayed in June 2023

The Wi Fi in the Junior Suites is problematic and intermittant

The Breakfast was excellent

Stayed in June 2023

At 4 stars I would expect to have clima in room but it was missing. Also the breakfast was advertised as very good but it was under medium.

The location was great, price also good.

Stayed in June 2023

Everything was fine

We have stayed here several times before and always have a good time.

Stayed in June 2023

a fairly humble breakfast and coffee maschine, which broke down countless times during breakfast...

suitable room size, parking garage, moderate price

Stayed in May 2023

expensive

location

Stayed in January 2023