No complaints

Some of the most friendly and welcoming staff I have ever encountered. Room was large and beds were comfortable. Breakfast was very good. Great location to walk around the village.

Stayed in July 2024

The noise at evening and night time.

Excellent service. Very helpful and friendly staff. Superb breakfast.

Stayed in June 2024

Location was excellent, beautiful view of Matterhorn, great breakfast, attentive staff

Stayed in July 2024

Nothingv

Excellent property - great communication, the staff was helpful and friendly - all in all - would definitely stay there again.

Stayed in June 2024

Our room had only a view of the street, but we were rarely in the room anyway.

Neat place. Good location. Staff went above and beyond. Room was comfortable, chocolates shaped like the Matterhorn and Toblerone bars were a nice touch. Enjoyed the pool and its water jets after a day of hiking. Julen Restaurant was very good.

Stayed in June 2024

The shower left a lot to be desired. The rain shower head barely had pressure and the glass didn’t extend far enough so you ended up getting a lot of the bathroom wet. Additionally, there seemed to be the start of black mold along the corner of the bathroom. I also ended up getting stuck inside of the elevator. I didn’t mention it to anybody that worked there, though. I thought maybe it was a fluke because I pressed a button more than once but the following day the elevator was down (but only briefly).

The staff was amazing and the breakfast was so worth it. The room was spacious and the view of The Matterhorn was fantastic. It wasn’t TOO far from the main city center which we loved. The spa area was very nice and the mini fridge with drinks in it was a big bonus.

Stayed in May 2024

The twin beds requested were very narrow and not particularly comfortable, prefer proper pillows rather than foam. Too easy to slip off the bed. Otherwise facilities excellent

Excellent facilities and great staff, in beautiful Zermatt

Stayed in May 2024

I contacted the hotel prior to our arrival asking for assistance with booking our evening meals during our stay. We're used to staying at larger properties where the concierge service is a bit more comprehensive. We ended up making our own reservations, but I feel as if we might have found restaurants more to our liking with the help of someone with local knowledge.

The staff was at the train station awaiting our arrival with a shuttle, and they kindly delivered us back to the train station upon on departure. I'm unclear of tipping culture in Switzerland, but I never felt like that was expected. We happily left something for the team to share upon our departure, and that was received with appreciation.

Stayed in May 2024

Friendly attentive staff.

Stayed in May 2024

It was not 100% clear how to maange blinds (it's digital), didn't work in one of the rooms

The room was super cozy and convenient for family of 2 adults and 2 kids. The temerature in the pool was high enough for both kids and us to stay in the water for 1 hr. The restaurant manager was very proactive and service-oriented. Complimentary transfer was very

Stayed in May 2024

This was the best hotel during our holidays. We liked everything as it felt like "home away from home". We were welcomed by smiley and helpful lady at the reception who explained us the rules and gave the maps. Room was amazing, the owners clearly pay attention to the details - the decor of the room, comfy beds, bathrobes, coffee/tea facilities, lovely views from the balcony and welcome card message to our family with bars of chocolate in the shape of Matterhorn mountain :-) It made us smile. The spa and swimming pool are the oasis of tranquility - we were the only guests there and we enjoyed it to the max. Swimming pool is huge, it changes colours, at spa you can make yourself tea and relax. AMAZING. We also used hotel restaurant - the food was delicious but what made us feel welcome was the visit of the owner who approached each table. This says a lot a about the hotel and "CARING" for their guests. We also had a chance to meet the owner at the breakfast where we expressed our gratitude and compliments. Breakfast was very rich and tasty with plenty of options to choose from (the local products are so tasty, bread, cheese from the mountains...all yummy). In addition there is fresh orange juice and you may enjoy a glass of prosecco. Thank you to the entire FAMILY JULEN for hosting us - we will definitely be back :-)

Stayed in May 2024

I wish I had known about the hotel shuttle from the train station prior to arriving. The walk isn't too long but with luggage it would have been easier to take the shuttle.

The staff were incredibly friendly! The hotel was very clean and well put together. All in all it was even better than it looked on paper.

Stayed in May 2024

friendly and helpful staff

Stayed in April 2024

We ate lunch, dinner and breakfast in the hotel. The setting and presentation were lovely, the food was fresh and delicious! Surpassed our expirations and hopes. The staff was friendly, knowledgeable, and quick to help. They sent their driver to pick us up at the train station. Huge help to us. Our stay was for 1 night and we wish we had planned to stay long. We hope to stay here again someday. ❤️

Stayed in April 2024

Nice and comfortable hotel with a great location (10 min walk from the train station), lovely touches everywhere, the place with a family business history and at the same time really modern. Really nice administrators can help you with everything and advise what things the best to do in different weather conditions. We also liked the breakfast. SPA is a great bonus. At the end of our stay hotel taxi drove us to the train station. Definitely recommend this place :)

Stayed in April 2024

Super convenient. You can walk to the Zermatt Glacier tram in about 10 min or take a bus, which also takes about the same time with the wait. Taxi would be a few minutes. Hotel ownership was friendly and helpful. We really felt welcomed. Breakfast was fantastic. A wide variety of cuisine to suit your appetite. All staff were very patient and helpful. Accommodations have recently benefitted from extensive renovations providing a contemporary feel while maintaining the traditional heritage of the property and resort.

Stayed in March 2024

Good place, nice staff, perfect desert buffet on Thursdays

Stayed in March 2024

Everything!

Stayed in February 2024

Not a single thing wrong. A perfect stay and an incredible experience!

Best staff ever. They really went out of their way to make my stay special and were brimming with genuine warmth - every single person I interacted with. I had a constant smile on my face and that is particularly due to the incredible staff. Both in Tradition Julen and Hotel Alpenhof (which has a spa you cannot miss out on). The location is close to the town center and there is a shuttle to/from the train station + sister hotel. The restaurant is phenomenal as well as the breakfast. So many little details that made this a truly unique experience like offering me a discount and a drink voucher when I extended my stay, giving tips about getting around the mountain, and somehow always finding chocolate in my room (sometimes even hand-delivered). What an absolute delight, and an experience I will hold onto for a long time.

Stayed in January 2024

10/10

The hotel was excellent! The entire atmosphere was such a nice experience!

Stayed in December 2023

Very nice service. Good equipments and decorations in room. Free fruits and sugar. So friendly reception. Breakfast is well-prepared. I recommend this hotel to everyone!

Stayed in October 2023

Great location, wonderful property, professional and very helpful staff all made our stay just perfect 😍

Stayed in October 2023

Everything was fantastic Restaurant in hotel was really, really good.

Everything was fantastic Management was friendly and very responsive Spa on top floor was incredible. Swimming pool that alternated as jacuzzi, two steam rooms and a sauna. All included in the room price !! My wife and I both had a massage; both were world class. Staying in September was good being off season. December to February is high season and I would expect rates to triple or quadruple for the ski season.

Stayed in September 2023

Nothing

It was beautifully appointed giving a cozy but completely updated feel it was a chalet with whimsical sheep wool on chairs on the balcony, photos in the dining room and small carved sheep on window sills. There was a keen attention to detail! Clearly the owners have pride in their hotel the story about the owners and their family is fascinating dating back to an Olympic champion. The rooms were walled in pine with very comfortable beds. There is even a motion sensitive light at night near the bathroom! The breakfast is absolutely delicious with many many choices. My husband enjoyed the fresh eggs and bs on and we both liked the fresh fruit , granola and wonderful breads. It was an exceptional hotel with staff who earnestly Addis you with absolutely anything!!

Stayed in September 2023