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Reviews of Thermalhotel Regina Terme This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Klibenstrasse 35, 3954 Leukerbad, Switzerland

#115 of 126 hotels in Leukerbad

Guests' Choice

Review Score

Based on 57 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.5

  • Facilities

    6.5

  • Staff

    8.0

  • Value for money

    7.0

  • Free Wifi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    The showers in the room had barely any pressure & didn’t get more than lukewarm. The ones downstairs at the baths were perfect though.

    Great views from the balcony, very clean rooms and the place was beautifully furnished. The staff was very professional. The free thermal baths on-site were also a plus.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Not close to town, restaurant. Swimming pool too deep for children.

    View was great

    Stayed in February 2024

  • Reviewed: June 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace and Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    Outside swimming pool not in service (not specified on website) Hôtel need to be renovated

    Stayed in June 2023

  • Reviewed: March 6, 2023

    8.0
    A good trip with combination of hiking and relaxation. The hotel staff were very friendly.
    • Leisure trip
    • Solo traveler
    • Standard Double Room with Balcony and Mountain View
    • Stayed 2 nights

    Pool and whirlpool supplied with unfiltered hot spring water provide very relaxing experiences after a long hike. Onsite message services were great.

    Stayed in March 2023

  • Reviewed: February 20, 2023

    6.0
    Old style hotel including their own Spa which is functional and well suited for a family stay
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 1 night

    Big rooms

    Stayed in February 2023

  • Reviewed: September 21, 2022

    8.0
    Lovely
    • Leisure trip
    • Solo traveler
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Because of how isolated it was, be prepared with snacks and food to avoid late night hunger. The hotel was very accommodating however and had necessary items. The breakfast was great, and had quite a variety. I was powered up and ready for a long day of hiking.

    I loved how isolated it was. It was me and nature, which is was I needed.

    Stayed in July 2022

  • Reviewed: April 19, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything a bit run down, but in a charming rather than uncomfortavle way.

    Location, restaurant, baths, welcoming staff, dogs welcome

    Stayed in April 2022

  • Reviewed: March 7, 2022

    8.0
    Good stay, lovely hotel, great thermal water, excellent breakfast. Rooms are big and vintage :)
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 3 nights

    Car park problems, no room for all the cars and is after payment.

    It is so good to have the thermal pool in the hotel, very hot water from local stream. There is the hotel shuttle bus that gives free rides to the village.

    Stayed in March 2022

  • Reviewed: February 22, 2022

    8.0
    Great long weekend get away!
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 3 nights

    We booked a "Family 2 bedroom suite" so we thought and we ended-up with 2 separate rooms side-by-side, which is fine. However, it was confusing at first. They did provide minimal kitchenette utensils just one of the room so we had to go to our daugthers' room to "cook" and eat. But that was fine also. We saw some people with slippers, but we were not provided, so perhaps we had to ask etc. So overall it's good, but just a bit confusing.

    Breakfast was great! It has an old charm to the place... We didn't mind the dogs/pets noises etc.

    Stayed in February 2022

  • Reviewed: February 8, 2022

    8.0
    good relaxation guaranteed
    • Leisure trip
    • Solo traveler
    • Standard Double Room with Balcony and Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    sometimes it all comes to attention to detail : no kettle in the kitchen (but I could get one from the main desk) or chairs with a table in the terrace. I booked the time for a sauna, but no one ever came to open the door for me to access it. … so I shifted to the swimming pool and jacuzzi (which I had then all by myself :-) ) otherwise, as I spent my 31st December there, I was notified that an apéro was offered at 18h30 … which was a glass of wine, so that you were directly lead to the dinner table , where the service was rushed (the set menu came to me in random order as the server was so motivated to rush it to the next step !) . the aim was obviously to get the dinner over as soon as possible for all guests. Not a very festive feeling …

    The transfer from the train station was nice : ponctual and welcoming !! The room and terrace were big and had a mini kitchen. The view was fantastic ! The massage therapist was super good and the swimming pool facilities were pleasant and with a nice view , no need to go to the crowded public thermal centres. There is a pleasant walking path to the village, and you are there in 15mn. Otherwise there are other walking paths accessible from the hotel

    Stayed in January 2022

  • Reviewed: February 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    Fridge didn't work. No kitchen equipment (plates, glasses, cups etc)

    Huge room, big balcony with outstanding view. Comfy beds. Good food.

    Stayed in February 2022

  • Reviewed: January 5, 2022

    8.0
    enjoyable, would stay again, but only if there is a deal on the price
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    some aspects rather dated. bathroom door hinge broken and would not close properly. we reported to reception, but did not get fixed

    clean and retro looking

    Stayed in January 2022

  • Reviewed: August 22, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room with Mountain View
    • Stayed 2 nights

    excellent friendly

    Stayed in August 2021

  • Reviewed: August 15, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony and Mountain View
    • Stayed 1 night

    The booking.com advertises that a kitchen is included in the room price but this is NOT accurate. Indeed, the room contains a kitchenette with fridge, stove, and oven, but the hotel requires an additional cleaning fee of 50 CHF if you want to use the stove or oven. We found this misleading and disappointing as we assumed the room price included use of the kitchen, and that was one of the features of the hotel we had considered when selecting our accommodation in Leukerbad.

    We had an enjoyable stay at the Hotel Regina Therme. The hotel has an old-fashioned style but is very charming and beautiful. Historic building with a nice breakfast hall and indoor/outdoor swimming pools. Hotel and room were immaculately clean and quiet. Staff friendly and helpful.

    Stayed in July 2021

  • Reviewed: July 28, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony and Mountain View
    • Stayed 3 nights

    Too far frm the village center

    Stayed in July 2021

  • Reviewed: July 26, 2021

    6.0
    Reasonable. The kitchen issue was a disapointment unfortunately.
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 5 nights

    The ad on booking.com specified a kitchen was available. When we got there the hotel staff seemed to be surprised and informed us we had to pay an extra fee of 50 francs. This was absolutely not specified on booking.com. We are unpleasantly surprised by such practices.

    Delicious breakfast. Very pleasant surroundings.

    Stayed in July 2021

  • Reviewed: July 11, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Limited choice of breakfast

    Beautiful scenery, nice thermal pool

    Stayed in July 2021

  • Reviewed: February 7, 2024

    5.0
    Good location, Personal so so, very old and worn-out bedsheets and towels, with yellow spots on it. Pool and Sauna are o
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Balcony and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    They do need to change their Bedsheets and Towels with new ones.. these were worn out with yellow spots on it. Everything seems really old, also the pools, like if they havent been changing or renovating stuff since the 1990s. The prices are ok but then you have to pay for everything, at the end you pay ca. 170-180 chf/person, with the same price you get a 4-stars-Hotel somewhere else.. The Sauna has no alarm.. if you are alone inside and something happens, you die and nobody knows.

    Cool location, from which you can enjoy an excellent view of the Mountains. The personal is nice but they dont make any effort, they give you a piece of paper where you can read everything by yourself and they dont even tell you the most important things. Years of travelling and I never saw this happening..

    Stayed in February 2024

  • Reviewed: July 21, 2023

    5.0
    Very nice staff, who I thank, and nice, big rooms. But very little equipment in them, and everything is extra charge, sp
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    It is to know that the pool (free for people staying) is closed on Wednesday (the day we were there), and we weren’t warned while making the reservation. And everything is EXTRA charge, the spa and sauna cost, the pool game and other as well, the parking is also extra, there is a city tax to pay, and so on…

    The staff is really nice and welcoming. The rooms are big and clean, very comfortable, and the breakfast had a lot of choice and variety !

    Stayed in July 2023

  • Reviewed: April 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    despite the front desk trying to fix the heating, the room was cold. slatted bed base was broken.

    Location, friendly and helpful staff, nice views

    Stayed in April 2023

  • Reviewed: February 26, 2023

    4.0
    Spooky and simply outdated
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    it’s a mix between hotel Transylvania and an Eastern European hotel during the cold war. everything is outdated, rusty and worn. breakfast is simple but if you decide to book the half board option you will find that some dinner courses might actually be leftover items from breakfast, like “a glass of juice” or “fruit salad”. the pool is something else you need to see for yourself. if it’s not the murky unfiltered water straight from the source that scares you off, it might be the sterile atmosphere of a butcher shop or the rust stains on the ceiling. overall, if you are into murder mysteries, this might be the place for you as I am almost certain, this place has been the scene for the odd unsolved disappearances. but don’t trust the pictures. some very skilled photographer took these and probably dedicated half a day to edit and enhance every single one.

    The hotel has internet. that’s an information families with teenagers find crucial. the staff is oblivious to the fact they work in a ghost hotel from another era and are actually quite chirpy and nice. everything else is pretty terrible.

    Stayed in February 2023

  • Reviewed: August 3, 2022

    10
    I had an excellent stay at Hotel Regina Therme.
    • Leisure trip
    • Solo traveler
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Everybody was friendly with me.

    Breakfast was nice. The indoor pool with a lot of natural light.

    Stayed in August 2022

  • Reviewed: July 27, 2022

    9.0
    Strongly recommend to others.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 4 nights

    Great location, friendly staff, gorgeous view.

    Stayed in July 2022

  • Reviewed: April 5, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Balcony and Mountain View
    • Stayed 4 nights

    There is too much hot i the room

    very well the dinner will be exceptional the same for facilities as like SWimming pool

    Stayed in April 2022

Showing 1 - 25

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