Grand Rue 38, 1820 Montreux, Switzerland
#66 of 92 hotels in Montreux
Guests' ChoiceBased on 917 hotel reviews
7.4Cleanliness
7.7
Comfort
7.6
Location
9.4
Facilities
7.1
Staff
8.6
Value for money
7.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Jin
SingaporeMaybe a fridge
Stayed in June 2024
Reviewed: 9 June 2024
Ramon
United StatesLots of street noise. If there was AC we could’ve closed the windows to drown out the noise. Horrible water pressure on the 5th floor.
It was walking distance from the train station. Great view of the lake. Staff stored our luggage after check out. Right next to Lauduree!!!
Stayed in June 2024
Reviewed: 8 June 2024
David
United KingdomTV didn’t work, no plug in the sink
Beautiful view of the lake
Stayed in June 2024
Reviewed: 3 June 2024
Valerie
AustraliaRoom and bathroom way too squishy. No space to put anything. Breakfast was very basic.
Loved the location and proximity to train station and lake. Receptionist Marlen was very helpful and obliging
Stayed in June 2024
Reviewed: 1 June 2024
Sarah
SwitzerlandThe walls are very thin. It'll feel like you are in the same room as your next door.
Location, good price, has all the essential things
Stayed in May 2024
Reviewed: 31 May 2024
Cheryl
AustraliaGreat location, just across the road from the promenade. Short distance from the train station. Easy access by bus on same street to Chillon Castle. Clean, well managed, lovely breakfast. Comfortable bed. Lovely, helpful staff.
Stayed in May 2024
Reviewed: 29 May 2024
Vicki
United StatesNo refrigerator in the room!! Tiniest tv on the wall that I’ve ever seen in a hotel🤣. While we enjoyed the lake view, the hotel was in a very busy street and above restaurants and bars. This meant that we were frequently awakened by loud talking, laughing and singing until 2-3 am from the bars.
No breakfast included. The room was small but clean. We loved our balcony and lake view! (Unless the neighbors smoked😵💫). The young gal at the front desk was friendly, happy and helpful!! And it had a lift which is a must for us.
Stayed in May 2024
Reviewed: 28 May 2024
Komsaktirakuntorn
CanadaWhen we stayed, we couldn't use the WIFI at all. It was like the signal was soo weak.
The front desk is super friendly. I got cut very deep by the sharp umbrella. She brought the first Aid kit and helped me with the wound. My room has a balcony with a lake view. Location is great, not too far from the train station.
Stayed in May 2024
Reviewed: 24 May 2024
Bhavyan
Indiaservice and support of the staff could have been much better.
location is very nice...right next to the lake
Stayed in May 2024
Reviewed: 23 May 2024
Tom
FinlandDidn't feel "cozy"
Breakfast was not included on our request. The location was very good but the room quite out-of-date. But: You get what You pay for and the area is expensive...
Stayed in May 2024
Reviewed: 22 May 2024
Anand
FranceWifi and the street noise in the night
Location and the view from our lake facing room
Stayed in May 2024
Reviewed: 17 May 2024
Michael
New ZealandWifi kept dropping out. Frustrating.!!!
Location was good
Stayed in May 2024
Reviewed: 14 May 2024
Alessandro
AustriaGreat balcony
Stayed in April 2024
Reviewed: 11 May 2024
Pinaki
IndiaTo reach the property from train station there is an elevator which should be mentioned to ease reaching hotel.
Location was excellent. Breakfast was good.
Stayed in May 2024
Reviewed: 6 May 2024
Paul
SwitzerlandEquipment is outdated: Toilet seat didn’t fit the bowl. Shower nozzle is sketchy. The door latch doesn’t work, meaning only the electronic lock protects the room. There is no night staff. Someone tried to enter our room for several minutes at 1:00 AM. I screamed and pounded on the door. They finally stopped. I assume it was a drunken guest who got the wrong room. Very unsettling.
Well located. Friendly receptionist.
Stayed in May 2024
Reviewed: 6 May 2024
Rakesh
IndiaThe Receptionist could have been more Curteous. They could have upgraded us but chose not to.
The Room was Small
Stayed in April 2024
Reviewed: 28 April 2024
Noel
United KingdomNothing to dislike.
Location was excellent being near the station but on the lake front. Their restaurant next door was also very good. Also pleased with the discount voucher given for the various activities. The view from the bedroom overlooking Lake Geneva was excellent
Stayed in April 2024
Reviewed: 28 April 2024
Peter
United StatesNone
Location, view, staff
Stayed in April 2024
Reviewed: 15 April 2024
Alikante
Spain1) really bad WiFi connection, we could not watch anything online and only had access to messengers and social media; 2) a bottle of water as a compliment missing; 3) the bathroom is claustrophobic as a mobile box, not a full normal room, more as an "Ibis" hotel style bathroom.
We had a good experience in general. The hotel is located 4 min from a train station and in front of the boat station. A nice receptionist has allowed us to check in earlier the usual time. Our double economic room was a bit small but with almost everything needed: TV, hair dryer, shampoo, towels. Nice view to the lake but it is across a road with all the cars and buses.
Stayed in March 2024
Reviewed: 15 April 2024
Rita
United KingdomRoom 303 was small and compact. Facial tissues, shower cap, sanitary bags were missing. It was hot when we arrieved and the room did not have an aircon. During the night, it cooled down. I had to keep my balcony door open for cool air. (it was a noisy, when you left the door open, as it was front side view and main road for the traffic to pass).
The room was nice and clean when i arrived, with all the necessary facilities in the room - towels, toileteries, kettle, coffee/tea. This accomodation was just 5-7 mins walk from the train station. we had to take the lifts from the upper level to the lower level of the city. Which was a bonus, as we had bags to carry around. Coop and loads of eating options just below the accomodation. It was hot when we arrieved and the room did not have an aircon. During the night, it cooled down. I had to keep my balcony door open for cool air. (it was a noisy, when you left the door open, as it was front side view and main road for the traffic to pass). But this also means, i had an amazing view of the lake the evening sunset and the moning views were mesmerising. I could also take a stroll in the morning by the lake side, as it was right across the hotel.
Stayed in April 2024
Reviewed: 13 April 2024
Arnaldo
SwitzerlandLocation
Stayed in April 2024
Reviewed: 31 March 2024
Nor
MalaysiaThe location was very nice 👍
Stayed in February 2024
Reviewed: 15 March 2024
Gwen
United KingdomNot exceptionally clean- some mould in bathroom and dusty lights but bedding and towels were perfect.
Very central location, small but had everything we needed.
Stayed in March 2024
Reviewed: 12 March 2024
Yumi
SwitzerlandBuilding is old and needs to be repaired several spots, such as room ceiling paint. Balcony door was hard to close. TV didn’t work. I could not watch any programs.
Great location. Lake view from the window was magnificent.
Stayed in March 2024
Le Gosier, Guadeloupe
Sarajevo, Bosnia-Herzegovina
Christchurch, New Zealand
Gloucester, USA
Wimbach, Germany
Shaoxing, China
Ślesin, Poland
San Sebastián, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content