Marktgasse 17, Zurich Old Town - City Center, 8001 Zurich, Switzerland
#35 of 125 hotels in Zurich
Guests' ChoiceBased on 634 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
8.6
Staff
9.2
Value for money
8.0
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
Caner
TurkeyWarm welcoming at the reception.
Stayed in May 2024
Reviewed: May 25, 2024
Brian
United KingdomThe welcome and assistance
Stayed in May 2024
Reviewed: May 25, 2024
Bruce
United States of AmericaThe breakfast could have had more choices.
Location was good.
Stayed in April 2024
Reviewed: May 25, 2024
Tolga-b
TurkeyBreakfast
Location
Stayed in May 2024
Reviewed: May 22, 2024
Shawna
United States of AmericaGreat location . They think of everything you'll need. We were very comfortable. If in Zurich, we will definitely stay again. Thanks
Stayed in May 2024
Reviewed: May 21, 2024
Tiffany
United States of AmericaThere is not a single thing we did not like of this hotel.
The location is convenient for all the public transportation access. Breakfast is great. It has a little of everything. The staff are all nice, friendly, and very helpful for whatever needs.
Stayed in May 2024
Reviewed: May 20, 2024
Gordon
United KingdomWhile we appreciated hot and cold drinks were provided in an environmentally conscious way we do as Brits need an early morning tea to get us moving and not having this as a room facility meant one needed to make a trip to reception in a less than perfect condition! We also hung up our towels but they were nevertheless replaced each day.
Location was very good. Rooms were a delight. Lot of good sustainability ideas, especially the water refilling station. Staff were very helpful and we appreciated the breakfast picnic bag for our early start and again noted the eco friendly bag, containers and cutlery - well done!
Stayed in May 2024
Reviewed: May 20, 2024
Marius
South Africawi-fi was a disaster
breakfast was excellent
Stayed in May 2024
Reviewed: May 12, 2024
Sultan
Saudi ArabiaParking is very expensive 45 Fr
Comfortable bed Great breakfast
Stayed in May 2024
Reviewed: May 6, 2024
Riley
GermanyCentrally situated with newly renovated rooms. The small room was perfect for me as a solo traveler. Very comfortable bed and beautiful location!
Stayed in May 2024
Reviewed: May 4, 2024
Monica
United States of AmericaMaybe a little overpriced.
Central location, clean and friendly staff. Good breakfast.
Stayed in April 2024
Reviewed: April 28, 2024
Christine
United KingdomModern design in a historic building. Extremely comfortable bed. Unlimited free tea and coffee and free access to the Kunst Museum. Good breakfast. Helpful staff.
Stayed in April 2024
Reviewed: April 27, 2024
Nir
IsraelThe room was not comfortable - I found the arrangement of the furniture in the room uncomfortable
I liked its location in Zurich
Stayed in April 2024
Reviewed: April 26, 2024
Timothy
AustraliaBreakfast was average
Room was a great size with a good functional bathroom. Location was perfect , central. Staff were very helpful
Stayed in April 2024
Reviewed: April 25, 2024
Palm
United KingdomThey told me that breakfast was included but the independent Delish that served the Breakfast wanted 21 CHF for it….
Good location and friendly
Stayed in April 2024
Reviewed: April 23, 2024
Catherine
SwitzerlandLocation is great ! Close to restaurants, coffee shops and Bars and was very easy to get to from the central train station
Stayed in April 2024
Reviewed: April 22, 2024
Tahnee
AustraliaShower had a broken hand shower, therefore had to hold it the whole time.
Great location, lovely little add ons like a lolly bar and tea and coffee. Water stations on each level.
Stayed in April 2024
Reviewed: April 19, 2024
Serena
SwitzerlandVery clean and spacious room
Stayed in April 2024
Reviewed: April 18, 2024
Alan
Hong KongFacilities a little bit simple. The bed tables are too small.
Location is perfect. Staff are helpful.
Stayed in April 2024
Reviewed: April 17, 2024
Graham
United KingdomThe breakfast area was quite compact. The breakfast itself was a little limited but what was provided was fine.
Room was clean, comfortable and well designed. The location was perfect for exploring the old town and only a 15 minute walk from the main railway station.
Stayed in April 2024
Reviewed: April 17, 2024
Carolyn
United States of Americacan't think of anything
The room was very comfy, great bed, they put me on an inside room that had a window but not to the noisy street, which was perfect. Hotel right in the middle of everything. I loved it.
Stayed in April 2024
Reviewed: April 17, 2024
Monica
United States of AmericaThe bed was a bit uncomfortable. Middle was firm but the top and bottom were worn.
The breakfast was amazing and the staff there were amazing.
Stayed in April 2024
Reviewed: April 10, 2024
Ruth
United Kingdomlovely design, clean, v comfy bed and under floor heating
Stayed in April 2024
Reviewed: April 9, 2024
Ivone
United States of AmericaIt’s up a hill, we had two wheelchairs and kids and lots of luggage. The Ubers or taxis leave you down the hill they do not go up. Other than that is amazing!
Location Location location!.
Stayed in April 2024
Arezzo, Italy
Alton, Canada
Winterthur, Switzerland
Florianópolis, Brazil
Giverny, France
Beijing, China
Nancy, France
Sopó, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content