Nothing

Location and very helpful staff

Stayed in September 2023

Part of my work involves vetting hotels and deciding whether to include them in a regional marketing brochure. I have seen few as bad as this one. One I did recently find was run by minimum investment, minimal expenditure, high prices and the full exploitation of the weaknesses of online bookings/review systems . They were scamming people, basically. I could not possibly speculate whether this hotel falls into this category. I should have looked more closely at the reviews before booking. I would advice anyone else to do the same. There are some 80 pages of reviews but they are not listed in chronological order which is strange. In retrospect I would be concerned by the pattern and wordings of the many extremely positive reviews as well as the owner's aggressive attempts to discredit any critical reviewers. This in itself should be a red flag to any potential guest. They will probably attempt to discredit me and my review as well, but that tactic is now starting to wear a little thin. And yes, I did certainly stay there, I am not getting mixed up with some other hotel, and I do not have any hidden agenda other than to spare others having to endure a stay at this hotel. This experience is seared on my mind The hotel was grubby and shabby, the two staff members(when they could be found) poorly presented, unhelpful and seemed utterly unmotivated. The breakfast was poor. (Are cold baked beans a rare Swiss delicacy?) The whole stay was very poor value for money. These are points that come up regularly in the reviews and it is again concerning that the owner tries to deflect them with standard responses. "Boutique hotel , continental breakfast, Switzerland is expensive etc".This is utter nonsense. Boutique hotels are invariably very pleasant, Continental breakfasts do not need to be bad, and we found much better hotels in Switzerland (Interlaken even) that were better value for money.

View was nice but in the general Swiss context, par for the course.

Stayed in June 2023

Best place ever

Stayed in September 2023

Breaking this down to 2 points: 1. The location - of the hotel is a 2 minutes walk from the train station (nederried). But to note it's an upward slope to the hotel so it can get pretty tiring after a long day and if you have heavy luggages. 2. Lack of facilities - This is a "boutique" hotel as what the staff had repeatedly mentioned to us during check-in. And this was their justification to not have an elevator and air-conditioning in their facility. A) So please be mindful with your luggage size as you might be carrying your baggages up 2 flights of stairs to your room. We had about 6 baggages for a family of 5 + 1 baby and it was very unwelcoming after rolling the luggages up the steep slope and over 5 hours of travel from the previous location we were from. B) There are NO air-conditioning in the facility, so i would strongly avoid staying during summer unless you're comfortable with a warmer room. We assumed Sept would be cooler, but thanks to global warming it was still pretty summery and warm and the air can get dry and stale which was was very uncomfortable for our baby (17months). We were provided with 1x table fan for the whole room and safe to say that was insufficient, opening the windows didn't help unless you're facing the lake for which you will have to open the balcony for the breeze to get in. We requested for another fan in the room and got a smaller table fan (which didn't help much) but was thankful to have it rather than to survive the room with just 1 fan. According to the owner/ staff, there are limited hotels with air-conditioning within the area. So please check if the property has AC before you book it during non-winter travels!

1. If you get the lake view room, the view is spectacular. 2. It was great that breakfast was included, a great start to our day since there were little to no eatery nearby and we had to travel out by train or car (if you're driving) for meals. The train station is nearby (down a slope) and can get you to Interlaken OST station within 5 minutes. 3. The room was clean and the toilet had a bidet which was rather surprising. Overall, the place is clean but they do not do a thorough house keeping (only replacing of towels). 4. The staff were knowledgeable and provided us with necessary travel informations.

Stayed in September 2023

No elevator or doorman to carry the bags upstairs.

From the view to everything else, except the fact that there is no elevator or even a door man to deliver the bags to the 3rd of 4th floor.

Stayed in August 2023

Top location an incredible view from each room… only lake front. Great beds, new bathrooms and very friendly staff. Great coffee and good basic bfast

Stayed in September 2023

Fine.

The staff were very friendly. Easily access to the train station and the staff helped to get free tickets of the train. 8 minutes train to Interlaken ost.⁸

Stayed in September 2023

nothing to dislike

The staff are really good especially the Indian guy who works there he is really polite and spreads smiles and he has such wonderful attitude / i recommend u go there.

Stayed in September 2023

Only bad part , the hotels doesn’t have lift , people coming with family pla take care . Overall the staff was fabulous, less options but good food. Best part of Brienz lake and iseltwald can be seen from balcony ..

Awesome and one of the best location to stay in Interlaken , Niederred train station 5 min walk

Stayed in August 2023

The hotel staff are lazy. Even the coffee machine will not have milk for coffee. All the rooms are starts from 1st floor and has no lift facility . Staff will not even help old people to take the luggages from there room which will be from 1st floor to down. Food options are not good.

Lake view from hotel

Stayed in August 2023

Unclean rooms terrible value for money unhelpful staff

View from the room

Stayed in August 2023

The facilities are falling down, all the furniture is broken and lacking any kind of maintenance, the service/staff is careless at best and the food from the breakfast was plain horrible, the coffee machine was not operational and the staff did nothing to fix during our 2 days stay. Stay away from this place at all cost.

The location is the only aceptable aspect of this place. Everything else borderlines a scam.

Stayed in August 2023

Staff was really supportive and helpful. Very polite

Stayed in August 2023

Everything is good. Very comfortable place

Stayed in August 2023

Could be little bit more flexible in terms of check in

Awesome location

Stayed in July 2023

great location and wonderful Lakeview.

Stayed in August 2023

Nice location with a view to lake. Good breakfast. Parking free and available. Kept the room ready and already checked in with keys in the table ready to go.

Stayed in August 2023

Staff are nice

Stayed in August 2023

It was a wonderful place. I recommend it.

Stayed in August 2023

Good location , friendly staff.

Stayed in July 2023

Very Poor breakfast , noisy guests

The view

Stayed in July 2023

Some corners of the room are dusty. Though we dont really mind the spider webs and dusts in the balcony but the room needs thorough cleaning.

The view was amazing.

Stayed in June 2023

The room is dirty and when they clean they dont clean the floor which was very sticky, needs a lot of repairs, needs a net for the door for insects especially in the summer. Apparently you have to ask that they change the sheets for the bed and this is not part of their daily cleaning

the view is amazing

Stayed in July 2023

The bathroom was a little smaller in size. Could have used some more space in there.

The property is very good with a great location and one of the best views from our balcony. The staff is very friendly. The hostesses vicky and Jenny were really great and made us feel comfortable during our stay.

Stayed in July 2023

Very good location, great view and very good service by Jenny

Stayed in July 2023