Pfalzgasse 1, 8001 Zurich, Switzerland
#6 of 125 hotels in Zurich
Guests' ChoiceBased on 142 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.8
Facilities
9.0
Staff
9.7
Value for money
8.4
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 20, 2024
Tareq
JordanThe hotel was established in 1474! The place is full of history and authenticity. The location is absolutely brilliant, the staff are very friendly and for me it was wonderful experience.
Stayed in June 2024
Reviewed: June 8, 2024
Suzanne
United States of AmericaUphill to the hotel.
The location in city center and the Conor McCreedy room.
Stayed in June 2024
Reviewed: May 19, 2024
Aziza
United States of AmericaIt was very warm at night so we opened one of the windows up let in some cool air. Unfortunately, the street outside was very noisy so we had to shut it.
Everything about this hotel was excellent. It was pricier, but very classy, cozy and comfortable. The staff was excellent and made our short overnight stay very comfortable. I would definitely recommend it for all these reasons and the location as well as it was a 5 min walk to the center of town and the river.
Stayed in May 2024
Reviewed: May 17, 2024
Agnes
United KingdomNone
One of the best boutique hotels I ever visited. The dinner was amazing! Looking forward to returning
Stayed in May 2024
Reviewed: May 11, 2024
Peter
AustraliaThis and the Henry Jones in Hobart are my favourite hotels in the world
Stayed in April 2024
Reviewed: March 13, 2024
Igor
Ukrainelocation ; spirit inside house ; breakfast ; friendly staff
Stayed in March 2024
Reviewed: December 18, 2023
Neville
United States of Americabreakfast and service was fantastic area surrounding hotel was very walkable with many sights
Stayed in December 2023
Reviewed: December 12, 2023
Philippe
FranceCozy and comfortable place, great central location, the rooms are just right (bathrooms could do with some refit) and the restaurant is a nice place.
Stayed in December 2023
Reviewed: December 2, 2023
Karolina
Switzerlandemployees were talking long and loud early on Saturday morning in the hallway, shower curtain definitely not enough to protect from water all over, shower bar would not work for adjusting shower head, tv did not work..
cute cosy room, very comfy bed, location, breakfast restaurant
Stayed in December 2023
Reviewed: November 5, 2023
Ahmed
IraqPerfect location in Zurich.
Stayed in November 2023
Reviewed: October 25, 2023
Helen
SwitzerlandI have stayed at the Kindli many times, but on this occasion I booked it for family members. They loved it, as I knew they would - the location is fantastic, the building is historic and beautiful (the breakfast/dining room in particular) and the staff are excellent. The coffee/tea/water/fruit in the corridors is a nice touch.
Stayed in October 2023
Reviewed: October 6, 2023
Kinezos
United Kingdom* noise from lots of people outside the serviced apartments / accommodation on Pfalzgasse * bed on the soft side
* Beautiful building and location * excellent staff, service and breakfast
Stayed in October 2023
Reviewed: September 29, 2023
Qiyu
Chinavery good place,near the Bahnhofstrasse street
Stayed in September 2023
Reviewed: September 21, 2023
Quentin
SingaporeThe staff were always ready and willing to help with any request, and always with a smile. Always accommodating. The breakfast was good.
Stayed in September 2023
Reviewed: September 18, 2023
Daniel
United States of AmericaStaff was very welcoming and helpful. Great location to see city for first time. And... the restaurant was simply amazing!!!
Stayed in August 2023
Reviewed: September 13, 2023
Deb
AustraliaThe personal touches, the small number of guests.
Stayed in September 2023
Reviewed: September 12, 2023
Francesco
United KingdomNothing in particular. Missing a small business room, but not essential.
Great location. Super friendly staff.
Stayed in September 2023
Reviewed: September 6, 2023
Mirco
BulgariaVery friendly staff, going the extra mile. Had an excellent breakfast!
Stayed in September 2023
Reviewed: August 30, 2023
Victoria
United States of AmericaGreat location and historic feel. Cozy’ quaint. Comfortable beds, smallish rooms but lots of perks- bathtub, adjustable beds, lovely drinks and snacks complimentary in lobby.
Stayed in August 2023
Reviewed: August 24, 2023
David
United States of AmericaGenerally, I prefer a hotel with a gym, but one is unlikely to find that in a charming 15th-century hotel. However, if you walk about 12-15 minutes north along the Limmat river, there is absolutely fantastic swimming.
This hotel is absolutely lovely, and it is right at the foot of the Lindenhof, a beautiful, shady park that overlooks the City. It's 9-10 minute walk to the main train station. Everyone who works at the hotel is extremely friendly. The woman who makes the breakfasts is one of the loveliest people I have ever met--and she makes fantastic scrambled eggs. Roman, who works at the front desk, will answer all sorts of questions. We really felt like we were being taken care of by a family. Be sure to talk with Frau Lacher, the owner, who is a lot of fun.
Stayed in August 2023
Reviewed: July 19, 2023
Susan
United States of AmericaParking is off site
Center of the city
Stayed in July 2023
Reviewed: July 18, 2023
Amy
United States of AmericaIdeal location in Old Town. Very comfortable and clean rooms and the AC worked well on the hot day we were there. Front desk staff and housekeeping were very nice and accommodating. They even held our bags for us after checkout so we could explore the city before catching the train.
Stayed in July 2023
Reviewed: July 10, 2023
John
United States of AmericaPersonal boutique. Loved the decor. Coffee tea and afternoon treat availability . The only complaint is the young desk person knew we needed directions to walk to National museum but failed to tell us it was not open Monday. We are 75.
A
Stayed in June 2023
Reviewed: July 5, 2023
Evelyn
South AfricaThe shower. Needs a glass door not a curtain
Good selection for breakfast Hotel in a good position
Stayed in July 2023
Locarno, Switzerland
Baška, Croatia
Bombinhas, Brazil
Trittenheim, Germany
Tel Aviv, Israel
Cockerham, UK
Malloa, Chile
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content