Seidenhofstrasse 5, 6002 Lucerne, Switzerland
#35 of 77 hotels in Lucerne
Guests' ChoiceBased on 1040 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
8.9
Value for money
7.7
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 24, 2024
Imelda
United States of AmericaNothing
Natural bathroom products.
Stayed in June 2024
Reviewed: June 23, 2024
Shruti
IndiaSmall rooms and bathrooms
The location and helpful staff
Stayed in June 2024
Reviewed: June 18, 2024
Kevin
United States of AmericaExcellent location. Accommodating staff. Nice ambiance.
Stayed in May 2024
Reviewed: June 15, 2024
Temple
United States of AmericaBreakfast was not included and parking was extra. Air-conditioning never got the room cool - cleaning staff continually opened the window which cut the A/C off.
Great location and walking to all the major attractions in Lucerne is quite easy. Front desk staff were very helpful and friendly.
Stayed in June 2024
Reviewed: June 15, 2024
Ian
MalaysiaStaff was super friendly and helpful, especially Ms Liuva.
Stayed in June 2024
Reviewed: June 14, 2024
Sok
SingaporeNothing
Room was spacious enough. Location good
Stayed in June 2024
Reviewed: June 13, 2024
Staci
United States of AmericaOur heater was broken the first night so they brought in a space heater, which took care of the issue. They fixed the heat the next day. We also earned a 5 euro discount at the restaurant because we waived room cleaning during our stay but weren't provided a voucher so when we went to the restaurant they wouldn't honor it. The waiter told us it would be discounted when we paid our bill for the room, but that was erroneous information. Make sure to get the voucher before you go to the restaurant
This hotel is in the PERFECT location. I would definitely stay here again. It's steps away from the Chapel Bridge and only a few blocks from the train station and close to shopping and yet it's quiet and upscale and has an Italian restaurant attached. The bed was comfy, which is very important to me, and I loved having a kettle for tea and coffee in the room.
Stayed in June 2024
Reviewed: June 11, 2024
Pou
Macaunothing
good location
Stayed in May 2024
Reviewed: June 6, 2024
Karen
United States of AmericaRooms were so small! Barely space between bed and wall with TV.
Hotel had a great location just steps from the train station and Chapel Bridge.
Stayed in June 2024
Reviewed: May 31, 2024
Martin
United States of AmericaThe morning buffet breakfast is expensive
Fantastic location and convenience to the amazing Lucerne train station and Lucerne 's Old Town
Stayed in May 2024
Reviewed: May 31, 2024
Vishal
IndiaOur room had a view of the delivery area and waste collection area behind the hotel.
The hotel has a great location and is fully decked up with top-notch amenities.
Stayed in May 2024
Reviewed: May 29, 2024
Vicki
United States of AmericaEven though we requested ahead of time two beds, they didn’t have that info when we checked in. It took a while, but they were able to separate a king bed for us. The room was tiny and had a terrible view but it was clean and well appointed. The tv kept going out on us, we told them at checkout so they could get someone in to fix it. For the price of our room, breakfast should have been included.
Breakfast was not included and would’ve been $25 CHF extra per person per day. The location was easy and close to the train station. The staff friendly and professional. A restaurant attached which we ate in one evening, expensive but good food. Complimentary mini bar included in our room.
Stayed in May 2024
Reviewed: May 28, 2024
Woranich
ThailandThe wifi signal was not stable and not reached inside of the room very well.
The location was perfect, located just near the Lucerne station and just 2 min walk from the famous bridge. The room and the bed were very comfortable. The bathroom was spacious.
Stayed in May 2024
Reviewed: May 27, 2024
Neha
India- The air conditioning was not comfortable and the room was hot even after switching the ac on.
- Location is very central with most things within walking distance. - Staff was very helpful and supportive - Their in-house restaurant is good. Needs reservation but they are upfront about this fact which is appreciated.
Stayed in April 2024
Reviewed: May 25, 2024
Connor
AustraliaBed was very uncomfy and room was clearly old.
Location and staff were great.
Stayed in May 2024
Reviewed: May 22, 2024
Wang
ChinaThis year, the first time I got bitten by a mosquito was while I was sleeping in a hotel. I had been traveling for a week, staying in various hotels without getting bitten, and it was even my first time being bitten in Switzerland.
Stayed in May 2024
Reviewed: May 21, 2024
Michelle
United States of AmericaPerfect location
Stayed in May 2024
Reviewed: May 20, 2024
Mohammad
KuwaitShower water pressure is very weak
Location is amazing
Stayed in May 2024
Reviewed: May 12, 2024
Liyun
TaiwanRoom is small
Location is very close to the train station, very convenient
Stayed in May 2024
Reviewed: May 10, 2024
Abdelmoneim
United Arab EmiratesAs a Muslim, I hope more Non pork sausage would be available. Also I would love to have toilets prepared for people who are disgusted from cleaning by toilet paper and rather use water.
Location Staff ( reception, room service, restaurant). Breakfast.
Stayed in May 2024
Reviewed: May 10, 2024
Jane
AustraliaSome staff at the reception were almost glacial.
Central position. Excellent. Breakfast brilliant. Rooms comfy enough.
Stayed in May 2024
Reviewed: May 9, 2024
Terry
United States of AmericaNo negatives at all.
Clean, modern, great A/C; close to the train station, and American sized bathroom. Beds were comfortable. Luzern is very walkable, and this hotel is perfectly located for tourists.
Stayed in May 2024
Reviewed: May 2, 2024
Neha
IndiaThe air conditioning was not very effective. We couldn't figure out the setting for the first 2 days and on our last day we asked for help. However, during the night the room wasn't cool enough.
Location is convenient Their own restaurant is very good Staff is very friendly
Stayed in May 2024
Reviewed: April 19, 2024
Helen
United KingdomExcellent location, short walk from station and old town. We could see Chapel Bridge from our window
Stayed in April 2024
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