via Maistra, 7504 Pontresina, Switzerland
#34 of 51 hotels in Pontresina
Guests' ChoiceBased on 223 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
8.8
Facilities
8.1
Staff
8.5
Value for money
7.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 6, 2023
Travel
United States of AmericaFabulous view from the room, great spa included and excellent breakfast and dinner served at the restaurant. Staff was friendly and helpful all around. Would have stayed longer if we could.
Stayed in March 2023
Reviewed: February 19, 2023
Olivier
SwitzerlandThe hotel does not respond to noise complaints. Hotel appears to rent out dining room for big, loud parties without considering other hotel guests trying to get to sleep with children late into the night. Reception doesn’t pick up to help
Pontresina is a nice town
Stayed in February 2023
Reviewed: February 8, 2023
Anna
SwitzerlandNo Comment
We were here with my friend and we absolutely LOVED it! the best hotel in Pontresina! incredible service, delicious food, peaceful and serene atmosphere. we will be back for sure!!! thank you!
Stayed in February 2023
Reviewed: February 7, 2023
Pierre
Switzerlandvery poor communication with the staff. never answer the telephone. not a four star service
location
Stayed in February 2023
Reviewed: February 6, 2023
Matthias
SwitzerlandHotel is quite old, rooms are rather on the smaller size.
Great stuff, good location next to the cross country slopes, delicious breakfast, yoga class
Stayed in February 2023
Reviewed: January 30, 2023
German
Spainpersonalized attention
Stayed in January 2023
Reviewed: January 13, 2023
Alessandro
ItalyIt was a short stay but of good quality. Professional staff. The reception was helpful, and the restaurant staff advised us for local dishes. The room had a wonderful view, and we could hear the silence of the mountains. We also tried the spa, and the view from the swimming pool was stunning. Sure to come back.
Stayed in December 2022
Reviewed: December 17, 2022
Isabel
SingaporeNone
Everything was perfect. Awesome service, spa/pool facilities, room with free upgrade, views, food, and the castle design.
Stayed in December 2022
Reviewed: December 14, 2022
Alfonso
ItalyIt'a pitty we stayed only one night. It was enough for us to understand that the hotel, services and staff are amazing. Friendly and professional staff. The dinner was delicious. The room with an adorable view. The next time we will book a holiday for at least one week. Thank you!
Stayed in December 2022
Reviewed: December 11, 2022
Viktoriia
Ukrainethe only minus is that we couldn’t stay for longer :(
Highly recommend these hotel for staying close to St.Moritz. there are plenty of pros: from the helpful stuff to excellent breakfast, cleanliness, spa where we could relax completely and a magnificent view of snowing Alps!
Stayed in December 2022
Reviewed: December 9, 2022
Antonella
ItalyI liked everything
Extremely well located hotel. Spectacular view. Very friendly and helpful receptionist. Restaurant recommended.
Stayed in December 2022
Reviewed: December 8, 2022
Max
FranceIt was coooooold
Stafff
Stayed in December 2022
Reviewed: July 15, 2022
Vera
ItalyWonderfully place, fabulous location ,room with stunning view , very comfortable bed, kindness of staff , hospitality, excellent breakfast , very nice spa, pool with sunbeds in the garden. Oasis of peace and tranquility. We will definitely return
Stayed in July 2022
Reviewed: July 9, 2022
Deshraju
AustriaPerfect, great location, excellent service. good amenities, very helpful staff, beautiful views. Couldn't be better. Will surely return.
Stayed in July 2022
Reviewed: June 27, 2022
Jens
SwitzerlandDated facilities. Staff are getting into their grooves still after takeover by new management. Breakfast selection on low end of quality scale for such an establishment. Fried eggs on display were cold and curdled. Jacuzzi without bubbles .
Great location. Attentive staff
Stayed in June 2022
Reviewed: April 4, 2022
Martin
SlovakiaIf you really want to experience the best, than this hotel is all worth it. It's luxury and staff so helpful and courteous. Food, bar, pool, spa all extremely amazing. It's really worth for it, you cannot miss. We stayed in the room with a mountains view and just breathtaking. Simply superb. I loved the pool, and one of the best massage I've had. I also loved the bar and it had some amazing single malts which I tried. Breakfast with amazing view outstanding. Connection with public transport was really near, so easy connection to transport to St. Moritz (its only 15min by bus).
Stayed in March 2022
Reviewed: March 26, 2022
Strogoteanu
RomaniaVery good persons.Everything was just wonderful .
Stayed in March 2022
Reviewed: March 24, 2022
Greta
SwitzerlandNothing
A castle on the mountain with a beautiful view of the snow mountains. The very professional reception and also the really equipped spa
Stayed in March 2022
Reviewed: March 23, 2022
Paola
United KingdomThe view is breathtaking, overlooking the mountains while sipping on hot coffe, such a great experience. The spa was my special treat which exceeded my expectations. The staff was very nice and accommodating. Nice and clean rooms. I definitely recommend this to go on your list of venues to visit.
Stayed in March 2022
Reviewed: March 23, 2022
Greta
SwitzerlandI had a very relaxing massage in the spa. The room was clean and warm
Stayed in March 2022
Reviewed: March 23, 2022
Ana
SwitzerlandNothing
I felt like home. the breakfast overlooking the mountains was exceptional.
Stayed in March 2022
Reviewed: March 13, 2022
James
SwitzerlandStaff (anywhere - especially “Reception”) understands no German or English (4*)!!! Lobby/Bar: “Train station atmosphere”! Nowhere cozy to sit and enjoy; “mass tourism flair! Limited spa without previous notification —- SPA: “typical add-on”: not relaxing or cozy No “heart and soul”; staff seems very uninterested in job and guests!
Location
Stayed in February 2022
Reviewed: March 9, 2022
Alvaro
SpainGreat location, breakfast was delicious, spa is large and something you must try. Staff was very kind and willing to satisfy all our needs. Perfect place!
Stayed in March 2022
Reviewed: March 7, 2022
Jose
SwitzerlandValue for money, old installations, pool was closed for maintenance, dinner was terrible, parking is in a different building
Most of the staff were gentle.
Stayed in March 2022
Prague, Czech Republic
Port Angeles, USA
Dechu, India
Jardín América, Argentina
Udaipur, India
Lisbon, Portugal
Kandy, Sri Lanka
Sarlata, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content