Avenue du casino 32, 1820 Montreux, Switzerland
#57 of 90 hotels in Montreux
Guests' ChoiceBased on 709 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
9.3
Facilities
7.4
Staff
8.6
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2024
Kathleen
United KingdomWe were initially allocated a tiny room with no storage or hanging space for clothes which made it impossible to unpack our bags.
After pointing out our disappointment with our original room allocation we were offered a far more acceptable alternative by the very helpful staff. This made a huge difference to our stay.
Stayed in September 2024
Reviewed: 17 September 2024
Caroline
United KingdomThere was no kettle or drink facilities in room
I like all the old fashioned deco the view from balcony was great
Stayed in September 2024
Reviewed: 8 September 2024
James
United StatesThere was no place to put your bathroom essentials that you bring with you. We had to use the desk outside the bathroom.
It had that older look yet updated. Right near the lake.
Stayed in September 2024
Reviewed: 3 September 2024
Louise
United KingdomI had paid for a superior room but was given one on the first floor, where my 'private terrace' looked onto a concrete block over twenty stories high (Montreux's worst eye sore) and another lower one, with a glimpse of lake between the two. I asked to be moved immediately and was told it wasn't possible that night but might be the next day. Next day I was told the hotel was fully booked and they couldn't move me at all (not even for the Sunday night I was staying). The upper floors are clearly much better, and it was a shame one of those wasn't available - although my room was large I wouldn't call it 'superior' on any level. Make sure you insist on one of the upper floor rooms with a balcony.
This is a historic hotel in the city centre, a few minutes walk from Lake Geneva, fantastic location for exploring the city. I understand people complaining here about it being tired and in need of updating but I found the old-fashioned decor rather charming. I'd rather that than an anonymous corporate hotel any day. I wasn't offered a Wi-Fi password when I checked in and didn't bother asking as I only had a short stay, so I've no idea if that was any good but I had the breakfast on one morning and it was a perfectly adequate continental breakfast.
Stayed in September 2024
Reviewed: 31 August 2024
Jillian
AustraliaNo air conditioning, room very hot and stuffy.
Good size of room. Fantastic location, and great staff.
Stayed in August 2024
Reviewed: 27 August 2024
Brooke
AustraliaFriendly staff. Very comfy bed. Discounts from the hotel were great to use. Excellent location
Stayed in August 2024
Reviewed: 13 August 2024
Paul
United KingdomA bit awkward stopping in a car to check In - right on a main road and no real pull ins
Great location and very helpful staff
Stayed in August 2024
Reviewed: 12 August 2024
Ruby
Switzerlandlovely room & great location to attend the Montreux Jazz Festival
Stayed in July 2024
Reviewed: 9 August 2024
Algis
AustraliaExcellent location and friendly staff. The continental breakfast is good.
Stayed in August 2024
Reviewed: 9 August 2024
Paul
United KingdomBreakfast poor value for money
Great central location. Staff very helpful and friendly
Stayed in August 2024
Reviewed: 2 August 2024
Rocel
United KingdomDated but tolerable Woman at reception very unfriendly. Also, it would be great if you can give us the city pass card after we leave our luggage
Good location Great view from room
Stayed in July 2024
Reviewed: 31 July 2024
Wing
Hong KongThe bathroom and the sink are separated.
Close to restaurants and a shopping centre
Stayed in July 2024
Reviewed: 30 July 2024
Emma
NorwayNice location, clean and big rooms. Found multiple cockroaches the first evening. The receptionist was very nice and we were able to switch rooms.
Stayed in July 2024
Reviewed: 27 July 2024
Timothy
AustraliaThe Brasserie prices were dear. Would like to have seen dome discount for hotel guests.
Great location, friendly, helpful staff and good size room and bathroom. The travel voucher saved us a lot of time and money.
Stayed in July 2024
Reviewed: 19 July 2024
Andrew
United KingdomBreakfast could have more choice
Nice room very comfy
Stayed in July 2024
Reviewed: 19 July 2024
Marta
SwitzerlandHotel is very dated. It needs refreshment of bathrooms and doors exchange. A bit too pricy for this what you get
Location is really excellent! In the heart of Montreux, very close to the lake
Stayed in July 2024
Reviewed: 17 July 2024
Margaretha
IndonesiaThe hotel didn't have the AC..but they gave you the small electric fan. The bathroom so small and old.
Cleanliness
Stayed in June 2024
Reviewed: 17 July 2024
Patrycja
SwitzerlandNo coffee maker in the room
Very spacious room, unique style. Clean.
Stayed in July 2024
Reviewed: 11 July 2024
Caroline
AustraliaDelayed check in due to room not being ready. We were told 10mins but it was almost an hour further of waiting. The room still wasn’t ready, so we ended up taking another room. People kept arriving, checking in and going straight to their rooms which was a bit disheartening so some sort of communication after the initial 10min or even 20min of waiting would have been nice, just to explain why there was still a delay. Offering a glass of water or coffee whilst we waited would have also been courteous.
Good location. Easy to get to from station. Nice balcony with awning that was big enough for two. Partial views of the lake which was only about a 5min walk.
Stayed in July 2024
Reviewed: 10 July 2024
Anna
JapanThe atmosphere of the hotel. Close to the Lake and the station.
Stayed in May 2024
Reviewed: 4 July 2024
Mcdonald
AustraliaWe had a spacious room on the heart of Montreux. The staff were always available and willing to assist with any enquiries.
Stayed in July 2024
Reviewed: 2 July 2024
Lyndsey
United KingdomNo complaints
Location is approx 15min walk from train station. We had a view of Lake Geneva from our balcony which was a bonus. The room was very big, as was the bathroom. The bathroom was very clean and modern. Due to the age of the building the room had a lot of character.
Stayed in June 2024
Reviewed: 2 July 2024
Nigel
South AfricaUnder renovation. Older hotel.
It was central and free transport tickets
Stayed in July 2024
Reviewed: 21 June 2024
Suzanne
AustraliaOverall hotel was dated but work was underway to renovate it.
Large room, huge updated bathroom and balcony with Lakeview. Comfy bed.
Stayed in June 2024
Teruel, Spain
Szczyrk, Poland
Imola, Italy
Yamanouchi, Japan
Veliko Tŭrnovo, Bulgaria
San Antonio, Spain
Augustów, Poland
Northiam, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content