Nothing

Really nice hotel, very clean, great location, super views from the room, good food and really friendly staff

Stayed in September 2024

Unfortunately the lift was broken and we were located on the 8th floor. Reception wasn’t well staffed.

It was clean and the bed was comfortable. The Wi-Fi was good.

Stayed in September 2024

Perfect location Great restaurant Very kind receptionist Wonderful breakfast buffet Big comfy room and bed (for 3 persons) Good Sauna area and rooftop view

Stayed in August 2024

Try out the restaurant

Stayed in August 2024

The staff was super welcoming and addressed all our needs. The room were big, comfortable and very clean. We also dined at the restaurant and the food was impeccable.

Stayed in August 2024

The cleanliness could have been better—there were noticeable stains on the carpet that were a bit off-putting. The check-in process was also less than ideal. We arrived before 7 p.m., but the hotel was closed, and the reception desk was unattended, even though the posted hours indicated it should have been open. I didn’t receive any information via email or through Booking.com messages, which was supposed to be the main channel of communication. When I called the number provided, a staff member told me they had sent an access code via SMS, but I never received it. Overall, the process was unnecessarily complicated.

The view from our room was incredible, and the room itself was really spacious. Having a balcony was a great extra touch. The breakfast was good.

Stayed in August 2024

None

The hotel was located close to Ilanz Bf, extremely easy to find and with convenience stores and supermarkets nearby. I sent in advance some questions about getting my key as I would arrive late, and the team was exceptionally responsive and helpful - plus points for this. The stay also included a good breakfast in the restaurant. The room was at least 50% larger than I had expected, had a balcony and was clean.

Stayed in August 2024

The rooms are thoughtfully decorated and the second bedroom was perfect for our kid. Also, the town is kinda cute and there are number of good restaurants around. I didn't expect much from this town and it ended up being kinda nice.

Stayed in July 2024

Nothing

The shower

Stayed in August 2024

Nice hotel with nice people

Stayed in August 2024

rich breakfast, friendly staff, perfect balcony with beautiful view, near railway station

Stayed in July 2024

Nothing.

Lovely hotel with very clean and spacious room with lovely views and a balcony. Coffee facilities in room were welcome. Good buffet breakfast. Garage below hotel for parking bikes.

Stayed in July 2024

A small fridge in the room would have been useful

Eden hotel is right next to the local railway station, so traveling by train it can be the best choice. Receptionist was very flexible regarding check-in time, as we arrived earlier. Breakfast was perfectly fine. There was a great view from the room/balcony of the small town.

Stayed in July 2024

I really had difficulty thinking of something so for the sake of nit picking could I just point out that not everyone who stays is a coffee drinker! I really could have done with a refreshing cup of tea upon my arrival but it was not to be. Oh, the member of staff on duty in the evening seemed to be doubling up as also in charge of the bar. He had no intention of dealing with my request to settle up that night preferring to leave it to the morning staff to deal with.

I stayed at this hotel once before just after it had opened and when I saw it was available for a convenient one night's stay I had no hesitation in booking once again. I was travelling across Switzerland in order to get here and it made an ideal place to bed down for the night. I arrived by train and the hotel is a short walk away. The view from my room on the seventh floor was outstanding.

Stayed in June 2024

The breakfast was delicious, the room was HUGE with a magnificent view and there was safe storage for our bike.

Stayed in May 2024

Perfect hotel with nice breakfast, excellent view on city, comfortable bed and good shower.

Stayed in May 2024

None

Very clean, friendly helpful staff

Stayed in March 2024

Friendly staff, great room, good food, excellent value for money

Stayed in April 2024

location, view, breakfast

price / value = TOP

Stayed in April 2024

Ventilation in bathroom not working. Dont expect spa - firstly surcharge, secondly only squeezy whirlpool. Sauna was ok.

Close to supermarkets and train station, very clean. Breakfsst selection was good.

Stayed in March 2024

The ventilation in the bathroom (both rooms) didnt seem to work. Rooms didnt seem very soundproof either as one could here people walking around on the top floor. Dont expect much from the spa. It's just a whirlpool for 6 people max. The sauna and steam bath was alright but again small. There is an extra charge for the spa area.

The hotel is right by the train station, which is convenient. The room was big and very clean. The balcony has chairs and a small table. The view from the balcony was beautiful. Breakfast buffet was included and served a good selection. Dinner was on the pricier side (even for Switzerland) but delicious.

Stayed in March 2024

great

quiet,clean beautiful view,excellent breakfast, good value.

Stayed in March 2024

The lift is quite slow but really a minor thing.

Nice rooms and a fabulous restaurant. Staff is super friendly.

Stayed in March 2024

It heavily exceeded all expectations and I had a special request/personal issue at the end of my stay and they were really friendly to take care of it!

Stayed in January 2024