Reichsgasse 18, 7000 Chur, Switzerland
#23 of 31 hotels in Chur
Guests' ChoiceBased on 807 hotel reviews
7.6Cleanliness
8.3
Comfort
8.0
Location
9.0
Facilities
7.4
Staff
8.6
Value for money
7.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 17, 2024
Melinda
HungarySqueaky beed
Great breakfast, cozy room.
Stayed in May 2024
Reviewed: June 17, 2024
Jayant
United Arab EmiratesNeed to climb almost 20 steps to reach reception with luggage. Lift facility is from reception only. Not suitable for senior guests. Tea coffee kettle is not provided in room.
CLEAN AND SPECIOUS ROOM. CLOSE TO RAILWAY STATION
Stayed in June 2024
Reviewed: June 16, 2024
Diana
New ZealandChurch bells outside bedroom. Lift started on 1st floor. Very hard to carry cases that far
Nice staff
Stayed in June 2024
Reviewed: June 15, 2024
Julia
United KingdomPerhaps a comfy seat in the bedroom?
Very traditional hotel which was immaculately clean and centrally located.
Stayed in June 2024
Reviewed: June 12, 2024
Phillip
United KingdomNothing open close by but it was a Sunday. The hotel restaurant wasn’t open
Nice room
Stayed in June 2024
Reviewed: June 10, 2024
Diogo
PortugalGreat place in the center of Chur, close to many restaurants, shopping area and the historical area. Staff was very welcoming and the room was clean and tidy. Breakfast was also fantastic.
Stayed in June 2024
Reviewed: June 9, 2024
Clive
United KingdomBreakfast was a little disappointing, scrambled eggs and bacon not replenished. No coffe/tea making facilities in the room. Wash basin in the bedroom, not in the bathroom.
Excellent location, within walking distance of the train station and close to the old town.
Stayed in June 2024
Reviewed: June 8, 2024
Susan
AustraliaRoom was a bit cold.
Staff were extremely helpful.
Stayed in June 2024
Reviewed: June 7, 2024
Jennifer
United States of AmericaThe address is wrong. We went to the address and the door was locked. It looked empty inside. We thought it was out of business. Fortunately a person passed by told us that the front door is around the corner.
Location. It is just a 5 minutes walk from train station.
Stayed in June 2024
Reviewed: June 7, 2024
Lau
SingaporeThe location is very good, many things are easy to reach..
Stayed in June 2024
Reviewed: June 6, 2024
Lyndsay
GreeceStairs up to the reception
The bedroom we had was newly refurbished and modern, practical and comfortable
Stayed in June 2024
Reviewed: June 6, 2024
Jacqueline
United States of AmericaThe configuration was strange, it made it hard to move around the room and to use the wardrobe. Walking up the first flight of stairs was a lot with stroller but doable.
Beds were comfy and room was very clean.
Stayed in June 2024
Reviewed: June 6, 2024
Marc
GermanyThe entrance is hidden around the corner from where the navigation maps shows you. no breakfast option
Good location and met the basic needs.
Stayed in April 2024
Reviewed: June 4, 2024
Sook
MalaysiaHotel is hard to find, there is a flight of stairs before reaching the receptionist
Hotel is near the train station, about 10 minutes walk, staff is friendly.
Stayed in May 2024
Reviewed: June 3, 2024
Geltner
United States of AmericaDear Host: We enjoyed our stay, but have a problem we hope you can help us with. I don’t think it is fair that we have to spend hours trying to match booking.com charges with the properties at which we stayed. On our recent trip we used 12 different booking.com properties, however, when booking.com charged our credit card account it did not provide the name of the hotel, the confirmation number, or any other identifying information to help us compare the amount that was charged to the amount that was quoted when we booked. This makes it difficult if not impossible to determine whether or not we were charged the proper amount or not. Please ask booking.com to provide identifying information for each charge made to us so that we can confirm the amount charged was consistent with the amount quoted for each individual property. I have tried every which way and the other to reach booking.com and they make themselves next to impossible to reach by phone, e-mail, text or other means. It is difficult for us to complete our review of your property not knowing if we ended up being billed properly. . Thank you. Robert & Margaret Geltner 12941 Turtle Cove Trail North Fort Myers, FL 33903 1+ 239-464-2643 geltner@comcast.net
Room was nice. Location was nice.
Stayed in April 2024
Reviewed: June 1, 2024
Rebecca
United States of AmericaIt was expensive, but prices are high there. (Stores closed on Sunday.)
The breakfast was above average. The bed was also above average. We enjoyed the Bernia Express and going up Brambrüesch mountain on the cable car.
Stayed in May 2024
Reviewed: June 1, 2024
Michael
United States of Americaelevator is so small Lol.
newly renovated room. very clean and good size for 2 persons.
Stayed in May 2024
Reviewed: June 1, 2024
Andrew
CanadaLovely stay on our travels between Switzerland and Austria. Clean and comfortable with welcoming, friendly and helpful staff. Excellent breakfast and very conveniently located in the heart of the old town and just a 10 minute walk to the rail station. We enjoyed our time in Chur and discovering the charm of its historic heart.
Stayed in May 2024
Reviewed: June 1, 2024
Lydia
United States of AmericaEverything was great no complaints
The nicest staff, cutest little room
Stayed in May 2024
Reviewed: May 31, 2024
Dorota
PolandValue for money.View from the room window.Very small bathroom.Sink in the room and not in the bathroom.Definitely less than 3*
Close to Bernina Express station.In the center of the city.Not far from the parking lot.
Stayed in May 2024
Reviewed: May 29, 2024
Imelda
United States of AmericaGood walking distance to the train station ... no lift from the door to the reception area... not recommended for older people or with mobility issues.
Did not purchase breakfast option.
Stayed in May 2024
Reviewed: May 28, 2024
Cyril
AustraliaThe hotel is easy to find and a 15 minute walk from main railway station. walk if you have small wheelie case or backpack. Staff helpful. Room clean.
Stayed in May 2024
Reviewed: May 27, 2024
Gillsampson55
United KingdomStairs and lift were a little bit awkward
Location was ideal
Stayed in May 2024
Reviewed: May 27, 2024
Valerie
IrelandTurned on my ankle on steps outside the lift and no ice available when I asked at reception. Lift inadequate for 4 people.
Stayed in May 2024
Stavelot, Belgium
Port Dickson, Malaysia
Kolkata, India
Igoumenitsa, Greece
Cocoa Beach, USA
Courtown, Ireland
Swakopmund, Namibia
London, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content