Kirchstrasse 15, 3920 Zermatt, Switzerland
#108 of 476 hotels in Zermatt
Guests' ChoiceBased on 296 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.2
Staff
9.4
Value for money
8.6
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
Chuck
United StatesSpend the extra to get a room with a view of the Matterhorn. Stunning.
Stayed in September 2024
Reviewed: 17 September 2024
Katherine
AustraliaWe absolutely loved our stay at La Couronne Hotel & Spa. From the moment that we arrived to the moment we left, everything was perfect. The hotel arranged our pick up from the train station, which was a wonderful help, had our room ready upon arrival and welcomed us to a beautiful afternoon tea in their breakfast / afternoon tea room. The hotel is centrally located and has wonderful facilities, such as a spa room, sauna, ice room, and gym and we made use of them during our stay. We will be coming back to this hotel and recommending it to our friends and family.
Stayed in September 2024
Reviewed: 15 September 2024
Giorgia
AustraliaN/a
The location is superb. Close to the promenade, views of the Matterhorn and close to both stations. Highly recommend. The facilities and rooms are excellent. We loved the spa!
Stayed in September 2024
Reviewed: 9 September 2024
Verena
IsraelEverything was great
Excellent breakfast with view of the Matterhorn, free afternoon coffee & cake. Swimming pool, Spa, Sauna, Relaxing room. We loved everything about this hotel.
Stayed in September 2024
Reviewed: 26 August 2024
Monika
United KingdomThe spa is super nice and so unique to see the Matterhorn while beeing in the hot pool. Loved it here!
Stayed in August 2024
Reviewed: 24 August 2024
Junrui
United StatesMugs are not clean
Location is simply the best in Zermatt
Stayed in August 2024
Reviewed: 23 August 2024
Joseph
United KingdomEverything was perfect 👌. There was nothing to dislike.
As soon as we checked in , we were delighted as the lovely reception staff upgraded our room to a junior suite with one of the best views of the Matterhorn we shall never forget. It was truly incredible!! The breakfast in the morning was well organised & plenty of choices . Well done to La Couronne , c’est fantastique !! We will recommend this hotel to anyone planning a trip in Zermatt . 😀
Stayed in August 2024
Reviewed: 17 August 2024
Iulia
RomaniaI like the room, the view to the mountain, the restaurant for breakfast and cake time! Lovely location and beautiful design.
Stayed in August 2024
Reviewed: 11 August 2024
Orishtha
United StatesBest view of the Matterhorn right across the little bridge. Our balcony had a view of the mountain 🏔️🌄
Stayed in August 2024
Reviewed: 10 August 2024
Lauren
United StatesAmazing views and pools
Stayed in August 2024
Reviewed: 10 August 2024
Helene
United StatesGym was great if possible Longer gym hours would be nice.
Location, staff, restaurant, spa, gym! All was wonderful! Thank you
Stayed in June 2024
Reviewed: 4 August 2024
Martina
Czech RepublicVery cosy room, fancy quiet wellness with outdoor pool with view of Matterhorn. Very good breakfast.
Stayed in August 2024
Reviewed: 3 August 2024
Jan
Czech RepublicThe only thing that would be handy in the summer time is air conditioning. Somethimes it was quite warm especially in the night time making harder to sleep. Otherwise good job!
Hotel was allocated near to the centre, still in quiet place. Stuff was really friedndly and also the rooms were well furnidhed with modern accessories.
Stayed in August 2024
Reviewed: 31 July 2024
Guus
NetherlandsCemetry outside, wasn’t noted anywhere. The basic room was a bit too old and we didn’t notice there were other options
Spa
Stayed in July 2024
Reviewed: 29 July 2024
Marcus
United KingdomAmazing hotel! Staff were all so friendly. Room was clean and just what we needed. The spa was incredible, especially the outdoor pool overlooking the mountains. Can’t fault it. Location was superb and would come back without hesitation!
Stayed in July 2024
Reviewed: 28 July 2024
Gerrit
GermanyNothing
Best hotel ever, brand new spa, snow cold chamber, perfect location
Stayed in July 2024
Reviewed: 26 July 2024
Ian
United KingdomNothing, it’s a little Gem
Everything was just right, the attention to detail was apparent and much appreciated. Afternoon coffee and cake is a great little touch too.
Stayed in July 2024
Reviewed: 19 July 2024
Jeannette
United KingdomNothing!
Everything!
Stayed in July 2024
Reviewed: 16 July 2024
Sarb
United KingdomExcellent location in Zermatt. Easy walk from the train station. Superb views of the Matterhorn.. Excellent facilities too
Stayed in July 2024
Reviewed: 10 July 2024
Lindaseah
SingaporeDo provide toilet rug and conditioner too if possible! Floor can get slippery after bathing.
Everything was perfect. My stay is delightful except that Matterhorn hid behind the cloud during my 2 days. The sauna and outdoor pool were wonderful as I had it all to myself. Take note, sauna is unisex and textile free (cannot don swimwear) Bed is very comfortable.Towels are fluffy. Ample space for 28" luggage. Ample cupboard space. Bathtub is spacious. Nice touch providing a backpack and one of the few hotels in Switzerland I have come across that provided shampoo.
Stayed in July 2024
Reviewed: 7 July 2024
Shreya
United StatesWish the pool was open for longer hours!
One of our favorite stays. The staff was excellent and made our honeymoon experience excellent. We enjoyed our breakfast and afternoon coffee with views of the Matterhorn. We also enjoyed our room which was spacious, clean, and quiet. We didn't spend time at the spa but did check it out and it looked excellent. Great proximity to places in Zermatt. Hotel shuttle helped us get to and from the train station with our bags.
Stayed in June 2024
Reviewed: 2 July 2024
Amir
United StatesThe pools were amazing, especially the outdoor pool which had a perfect view of the Matterhorn. The Matterhorn view rooms were spacious and also had a fantastic view of the mountain. The spa was incredible.
Stayed in June 2024
Reviewed: 30 June 2024
Rachel
Hong KongJust nothing
Absolutely gorgeous! Best view of Matterhorn in town with no opposite building blocking the view. Room is modern and big. Breakfast is stunning! Not the mention the outdoor pool! Best stay in swiss so far.
Stayed in June 2024
Reviewed: 25 June 2024
Rayman
United StatesClean, beautiful rooms, accommodating staff.
Stayed in May 2024
Bonita Springs, USA
Bilād Manaḩ, Oman
Rieux-de-Pelleport, France
Tías, Spain
Tour-de-Faure, France
Le Coudray-Macouard, France
Mendoza, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content