N/A

This hotel is best described in one word: outstanding. The staff, the facilities, the restaurant, the breakfast, the enormous room and the breathtaking view of The Matterhorn. It exceeded our expectations in every way and is honestly one of the cleanest establishments I have ever have the pleasure of staying at. Communication with the hotel is via WhatsApp - as are 'in room' requests (there are no phones in the rooms). The service is near instant and flawless... from being met by the complimentary hotel shuttle service at Zermatt Station after taking The Glacier Express to being given a tour of the hotel to needing to request additional pillows at 11pm. Nothing was too much. THANK YOU in particular to Annalisa! The pictures I have uploaded to accompany this review will give an indication of the superb spa and pool (the largest in Zermatt), the enormous room and the direct, spectacular view over The Matterhorn from our top (fourth) floor room. Decor and facilities wise, the rooms are absolutely perfect: robes, slippers, coffee machines, a fridge and minibar, Swiss toiletries and chocolates... and the luxurious Swiss bedding and throws on the beds. Plenty of accessible power sockets too! The hotel spa is something else: from the huge pool and accompanying jacuzzi to a steam room and TWO saunas (the hotter one at 90°) everything is absolutely spotlessly clean and looks brand new. No wear or tear anywhere. The hotel restaurant is, as one would expect in Zermatt, expensive. But the portion sizes were generous and when we ate on a chilly Saturday evening, the food was delicious and there wasn't an empty table. Fantastic lighting and a very jovial atmosphere. Breakfast was similarly excellent: a wide range of hot and cold options and everything beautifully presented from the honeycomb to the buffet spreads. The scrambled eggs were the best I've ever had.

Stayed in September 2024

Location and Matterhorn view excellent. Breakfast and service superior. Pool and spa area top notch.

Stayed in September 2024

The pillows are terrible

Staff, spa, rooms were all fantastic

Stayed in September 2024

Very nice hotel ! Clean and friendly staff Very nice spa. Excellent view of the Matterhorn

Stayed in September 2024

The only negative was that the bed was super firm and the pillows were too soft. However, that was the case in every hotel during our trip, so may just be a Swiss thing? The hotel was kind enough to bring us firm/thicker pillows when requested!

Dinner on the terrace was sensational! Not only were the surroundings amazing, but the wait staff was attentive, friendly (shout out to Christian!), and knowledgeable. We also payed for a mountain view room, and it was worth every penny to sit on the balcony in the mornings and evenings!

Stayed in July 2024

NA

The hotel was absolutely wonderful. You could see the effort that each and every staff (including the young restaurant waiters, the young girl at the pool, the restaurant managers for breakfast and dinner, and the reception) put into to make the stay as wonderful as possible. Breakfasts and dinners at the hotel was amazing and 100% recommended - the food and view is unparalleled. Wasnt aware that there was a weekly Saturday BBQ - would have planned my trip to join that. There was also a nice pool / sauna / jacuzzi which came in very handy after a long day of hiking. Could not have asked for a better place to stay in Zermatt and definitely planning to return soon.

Stayed in August 2024

No

Clean and quiet, great breakfast.

Stayed in July 2024

Pool area works only till 20:00

Clean room with a view. Location. Pool. Professional stuff

Stayed in July 2024

Feels luxurious. Service from staff was excellent. Kiri and her colleagues were so helpful in guiding us to the hotel and to our room, despite it being so late in the night as we arrived late due to train cancellations and delays. Breakfast selection was good. View of the Matterhorn from the big room balcony was amazing. This was the best hotel we stayed at during our 2 week stay in Switzerland.

Stayed in June 2024

We loved our stay.

View from the room was incredible, looking over the village to the Matterhorn. Room was spacious and luxurious. Breakfast was excellent. Staff were helpful and friendly. Pool was huge, spa was lovely. Enjoyed a hotel shuttle to the train station. Easy change of pillows when requested.

Stayed in June 2024

All was amazing

Wow what an amazing hotel! Such a great value for money! The service is top tear, the hotel is wow, rooms amazing and clean. Breakfast out standing the spa and pool is wow

Stayed in April 2024

The prices - it’s Zermatt. The weather this once. The temperature in the hotel bedrooms was hard to regulate.

The spa at the hotel is top 3 for our family, ever. The view out of the hotel bedrooms was just beautiful beyond belief. The entire team at the hotel is just attentive and warm.

Stayed in March 2024

NA

Pool amazing.

Stayed in April 2024

spa, pool and view

Stayed in February 2024

I wish there was a real fireplace to stay at the hotel and enjoy during nights.

We visited this hotel during winter but could not ski, so we spent some time at pool area which was great. Breakfast was very good and delicious with fresh juices and wide options of coffees and teas. We stayed at a room with Matterhorn view, it was nice to have a balcony. Overall property was very clean, I loved every second of our stay. You can easily walk to the restaurants nearby, and they have a buggy service to the station. Staff was kind and helpful.

Stayed in January 2024

Loved the city view from my room, Zermatt looks like a fairytale! Also loved the pool, the jacuzzi and the breakfast was amazing with a lot of variety! Staffs were very friendly and they get me and my luggages at the station, that helped me a lot.

Stayed in February 2024

All good

Amazing friendliness from reception and all other staff.

Stayed in February 2024

It would have been nice if the sauna and pool were open for a longer period of time.

The massage was phenomenal. All the staff was incredibly friendly. I very much enjoyed the breakfast and the spread that was offered.

Stayed in January 2024

Family run, exceptional location and atmosphere x

Stayed in December 2023

Everything was lovely!

Absolutely wonderful service, especially from Anna at the front desk. We were celebrating my birthday, and the staff went out of their way to make sure I felt celebrated. Excellent facilities and extremely clean. I would highly recommend, and we would 100% stay here again.

Stayed in October 2023

n/a

We really enjoyed our stay, overall. The friendliness of the staffs are supperb. The quality of food are superb. Our room is facing the Matterhorn which made our stay fondly memorable.

Stayed in October 2023

The views! Friendly check in staff, trying their best to accommodate an early check in. We enjoyed relaxing in the pool area. A beautiful spot in Zermatt, wish we could have stayed for a week. breakfast was fantastic - a lot of variety.

Stayed in September 2023

The property has no control over this but there is a lot of construction around the property, and most of zermatt. The construction obstructed the view of the Matterhorn and was very noisy in the morning.

The property was spectacular. The staff, rooms, restaurant and views were absolutely incredible.

Stayed in October 2023

Food was excellent. Spa facilities were outstanding. Staff were very friendly - the lady owner made a point of coming to speak to all guests every evening during dinner.

Stayed in October 2023