Nothing.

The room and the overall presentation of the hotel. Convenient location and helpful staff.

Stayed in September 2024

Nothing!

Comfortable in a lovely alpine style with friendly, professional staff who make you feel very welcome. Bedroom beautifully designed with lovely furnishings and good bathroom. Nice extras like a welcome note with amenity; minibar included in the rate. Lovely garden - perfect for a quiet moment. On checking out a small gift was offered which was a lovely touch as was the free transfer to the station with my luggage. I will definitely stay here again.

Stayed in September 2024

The hotel staff was very attentive, kind and always ready to help. We liked breakfast.

Stayed in July 2024

Nothing. It really was great.

The location of Chesa Valese was wonderful. The room was tasteful, comfortable, and well appointed. Our room had a good view of the Matterhorn, and we enjoyed sitting on the balcony of our room to view it in the mornings and afternoon/evenings. The woman who checked us in and helped us in the evening was funny, warm, and very helpful. The breakfast was superb. The hotel provided transportation to and from the train station. This is one of my very favorite memories of our vacation in Switzerland, and we visited quite a few hotels in various parts of the country. I would return here in a heartbeat!

Stayed in June 2024

All was perfect - Summer and Winter!

Most charming hotel in Zermatt. Always best breakfast of all Swiss hotels we've stayed at over many years. Views of the Matterhorn and surrounding mountains superb. Garden especially nice. Kind, convenient Hotel Taxi service to / from the train station.

Stayed in July 2024

Helped a lot with individual wishes

Stayed in June 2024

For a family to share a bathroom with a glass door was challenging as you can see in the bathroom

Stayed in June 2024

Nothing really. Probably only issue was the room safe had problems.

Rooms cosy. Comfortable. Clean. Location was good.

Stayed in June 2024

The location was perfect! The steam room and sauna a lovely surprise and our host was delightful!

Stayed in May 2024

Nothing

The hotel was cute and cozy! We had a great view from our balcony

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Na

It’s warm and cozy

Stayed in May 2024

Nothing.

Excellent Location. Near centre of town, good restaurants and near Sunnega and Furi so u can choose how to go up the mountain. Charming breakfast. Service staff excellent.

Stayed in April 2024

N/A

Staff, Breakfast, Location

Stayed in April 2024

This hotel is in a private area and was absolutely charming! The staff was incredible and eager to get you whatever you needed! They also made excellent recommendations for restaurants. Have rarely seen such attention to detail in a hotel. Would go back in a heartbeat!

Stayed in April 2024

I would prefer to have more dairy free options at breakfast, I am allergic to dairy and don't eat meat so my options were limited. However, I loved the freshly squeezed juice of different fruit and veg each morning, pastry and bread was delicious.

The hotel is cosy, traditional swiss style, yet modern. I especially enjoyed the spa facilities, it offered a beautiful relaxing area with sauna and steam room. My room was small with a lovely balcony, nicely decorated and super clean. I found having a kettler and a coffee machine in my room particularly handy. The staff was exceptionally helpful and friendly, they did go an extra mile to make sure customers were happy and well looked after. Afternoon cake with tea was very welcomed when I returned exhausted after my day of skiing.

Stayed in February 2024

It's a very nice property, managed by very friendly and professional team. From the check in till they took us to the train station all the team behaved in a very friendly manner. The location is obvioulsy very good. Breakfast selection is wide and tasty. The rooms are nicely decorated. Spending time in the lobby and drinking something after a long ski day with whole family was quite a routine for us. Thanks a lot to the friendly management team in Chesa Valese.

Stayed in February 2024

Everything was perfect. Warm welcome from staff, personalized attention at every moment during the whole stay, amazing breakfast, rooms very comfortable and with great views, exceptional location.

Stayed in February 2024

Love the charming vibes and little touches like cake and tea at the end of the ski day. Great breakfast and fantastic new spa!

Stayed in February 2024

Clean room, great service by staffs

Stayed in December 2023

We love everything about Chesa Valese!! The stay came with complimentary taxi pick up from the taxi station but we decided to take a nice stroll to the hotel! :) The staff were friendly and helpful in giving recommendation, for example, sight-seeing, restaurants, bars etc. Their mini-bar fridge is complimentary, it is stocked with Zermatt beer, bottled water and Coca Cola and Lindt chocolates! The breakfast service was amazing as well! A good spread of bread, cheese, cold cuts, fruits, yogurt, granola, perfectly done eggs of your choice, etc.! Highly recommend!

Stayed in October 2023

Wonderful and extremely helpful staff

Stayed in September 2023

Nothing at all

Everything about this hotel was amazing. The staff were so nice and helpful. The room was so spacious, comfortable and the view from our room was amazing. The hand written welcome note was a very nice touch.

Stayed in August 2023

Nothing

Everything about the stay was exactly as expected, if not better ! The reception was amazingly friendly and accomodating from checkin to checkout, the massage was one of the best my wife had, and the spa is very well decorated in extremely good taste. The only inconvenient was the lack of swimming pool, but the suit had one of the best view of the Matterhorn, and the rest was so perfect we did not even miss it. I would 1000% recommend and come back any time.

Stayed in September 2023