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Reviews of Hotel Cervo 3 stars

via Cumünevels 5, 7514 Sils Maria, Switzerland

#11 of 31 hotels in Sils Maria

Guests' Choice

Review score

Based on 156 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 18 October 2024

    9.0
    Great location, very cosy, great value for money!
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    We were in a room with a shared terrace for smokers. So when you leave the window open, and someone from the bedroom next door is smoking outside, all the smoke would come into our room. That was really annoying, even my dog started coughing. We should be given the option of non-smoking rooms, but I can also understand if they are putting dog reservations on the 1st floor.

    The location was great, within walking distance from the main city centre, beautiful walks everywhere.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    9.0
    The outside might be misleading but inside the hotel is top rated
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We had the best pizza ever at the restaurant together with a fantastic salad.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Modern but rather cheap interior in rooms. Sauna area (cold plunge pool) smelled bad.

    Looks very modern and has friendly personal. Nicely situated in Sils.

    Stayed in July 2024

  • Reviewed: 13 September 2024

    8.0
    Very good except for one very rude older waitress!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    We booked to eat in the restaurant. The young lady serving us was fantastic, but there was a problem with undercooked food. The waitress agreed with us and took the food away. Then her older colleague came over to us and very rudely stated that the food was what we had ordered. I explained that we'd ordered medium cooked beef burgers and they were raw. She curtly informed us that that was how they did them there. If the restaurant is going to use English terms then they must cook to English standards! The younger waitress was very embarrassed and the people at the table next to us shocked by this woman's attitude, which was totally unacceptable.

    The room was good and clean. The breakfast was good and tasty. Location was wonderful and there were lovely walks in the area.

    Stayed in July 2024

  • Reviewed: 27 August 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I’ve stayed at this hotel before (twice actually) and the staff seemed less kind than usual. They did not really interact with us (nor realised that we have stayed there before, which is not a big deal, but it would have been nice). The breakfast also seemed to decrease in quality (comparing to the winter months).

    Nice and cozy hotel in Sils Maria.

    Stayed in August 2024

  • Reviewed: 10 August 2024

    7.0
    Good base for enjoying the upper Engadin.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Mattress was squishy soft; room furnishings and amenities were minimal; extra CHF 20 pp breakfast was disappointing; the hallway carpets need replacing.

    Good and quiet location; excellent room size; good restaurant/pizzeria; on-site parking; staff were accommodating and responsive.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great breakfast, very good service at the reception and restaurant as well. Clean and nice room. Great location.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    8.0
    Great location from which to explore Engadine
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The spa area could be bigger

    Nice room, nice bathroom, nice sauna

    Stayed in August 2024

  • Reviewed: 15 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was unprofessional and rude, so she completely ruined our evening. She also wanted to convince me that I had only booked for one person, despite the confirmation from the booking site I had with me. Totally unsuitable for working in tourism.

    Stayed in July 2024

  • Reviewed: 9 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Limited on site car parking

    Cleanliness, style

    Stayed in July 2024

  • Reviewed: 21 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit small, the balcony is shared.

    Very kind staff, nice breakfast buffet, cozy rooms

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The furniture in the room was a bit run down and the spa could do with some updating like more space to rest and hangers to leave the robes/ towels.

    We loved the service in general and specially our compliments to the chef of Riccardo’s. The location is absolutely stunning.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I miss a refrigerator in the room.

    Stayed in May 2024

  • Reviewed: 20 April 2024

    7.0
    Satisfactory, but room for improvement...
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The check-in receptionist on arrival was rather unwelcoming. The bathroom lacked storage space and the lighting was poor. A fridge in the room would have been convenient along with a kettle to make tea.

    The restaurant attached to the hotel was convenient. The food was enjoyable and the service was friendly. The breakfast provided was also satisfactory. The location was convenient and close to surrounding towns and attractions.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    9.0
    would come back here again!
    • Leisure trip
    • Group
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    nothing, we couldn’t ask for more!

    Location, Quality of food, Wonderful landscape, Brilliant working space on the rooftop, Comfortable SPA facilities

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Not space where to park the car

    Sauna

    Stayed in March 2024

  • Reviewed: 24 February 2024

    9.0
    We would recommend the hotel to anyone and we plan to visit next year.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    The restaurant had a good variety of choices, the staff were friendly and service was great. We all liked our rooms. The breakfast had a good variety of choices.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The parking is indeed an issue (as many other reviews pointed out), but they make an effort to offset that. Location is ok, but not the most convenient. You do need a car. 10min drive from St Moritz and not a super easy walk to the lift at Sils, but manageable

    Room ia very comfortable, good breakfast and friendly staff. They understand their parking limitations and they were very helpful to make it the least annoying as possible. Good valuable package for lift pass. And staff at the reception were super helpful to us

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The spa has only the sauna and a steam bath, with few chaise long to relax, it is very small

    The warm welcome, the big room, the very big bed

    Stayed in February 2024

  • Reviewed: 3 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast buffet. Too expensive

    Nice and essential rooms

    Stayed in January 2024

  • Reviewed: 30 December 2023

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Great location, friendly staff, good value for money.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night

    Beds were quite hard (or we are not used to such). Ventilator in toilet can be annoying if you get up in the night, but nothing bad.

    Very good breakfast as well as dinner in the restaurant a'la carte. Very calm neighborhood. Reception openly told us that we can park in front of hotel for 12.- or go to underground parking (100m) which is in November for free.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    9.0
    Fantastic place for a weekend in the Engadin.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Tasty breakfast, super cool staff, nice and cosy sauna. Upper chillout room with super nice view. Good pizza in the restaurant.

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    Good location, nice hotel restaurant, nice view, clean room.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There were no parking space left by the hotel and the receptionist couldn’t tell us were the nearest parking lot was.

    Clean, practical, nicely renovated, good value for money.

    Stayed in October 2023

Showing 1 – 25

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