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Reviews of Haus Welcome 4 stars

Riedstrasse 4, 3920 Zermatt, Switzerland

#235 of 467 hotels in Zermatt

Guests' Choice

Review score

Based on 34 apartment reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 13 April 2024

    9.0
    Exceptional apartment and fabulous stay in Zermatt! Many thanks!
    • Leisure trip
    • Group
    • Three-Bedroom Apartment Yumi
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to dislike tbh. Only minor thing was it was a bit too warm in the bedrooms which we only managed to sort by opening the window…

    Really smart apartment, great location, facilities and a very friendly professional welcome. We’d love to return!

    Stayed in April 2024

  • Reviewed: 4 March 2024

    8.0
    Comparatively affordable, clean, central accommodation.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed wasn’t super comfortable and the pillows were lumpy. The room was hot even though we turned down the heat.

    The location is great. The ski room in the basement was a nice addition. We selected the smallest room. Despite being small there was a table and couch and mini fridge which was great.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    10
    Beautiful spacious ( for two) apartment with full kitchen and big balcony overlooking the iconic Matterhorn
    • Leisure trip
    • Couple
    • One-Bedroom Apartment Luna
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful spacious ( for two) apartment with full kitchen and big balcony overlooking the iconic Matterhorn. Great ski storage room and in quieter part of village but close to bus stops to get to ski lifts and a Fuchs bakery on doorstep! Super friendly manager who provided a fondue set and a bottle of wine to enjoy it with and looked after us well!

    Stayed in February 2024

  • Reviewed: 29 February 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Bar is located very close to the apartment. Guest can hear the music in the living room, not disturbing though.

    Great location, very clean. Host is super friendly and helpful

    Stayed in February 2024

  • Reviewed: 15 September 2023

    10
    Beautiful apartment with beautiful view
    • Leisure trip
    • People with friends
    • Apartment with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    -

    The property was clean, and comfortable! The host was super welcoming and helpful. The kitchen was well stocked (but no food or spices) with dishes and the view was stunning

    Stayed in September 2023

  • Reviewed: 13 August 2023

    10
    You can see Mattehorn in the room, which is really fantastic!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment Luna
    • Stayed 4 nights
    • Submitted via mobile

    The host is kind and warm. The room is spacious, neat, and tranquil.

    Stayed in July 2023

  • Reviewed: 5 August 2023

    8.0
    I loved Zermatt but it is very expensive.
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 4 nights

    Perfect small room for one person. Compact but very comfortable. Pleasant and helpful host.

    Stayed in August 2023

  • Reviewed: 18 June 2023

    9.0
    nice stay
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    location is very good. The place had cutlery and kettle which was very convenient since food is so expensive there. Bathroom very big.

    Stayed in May 2023

  • Reviewed: 23 July 2022

    8.0
    a very nice cute little home.
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    1) very small house-compared to American standard. 2) we went skiing and didn’t know about ski room where we have to store them down there. 3) this is our 1st trip to Switzerland so we didn’t know different traditions/customs. the owner seemed to upset when we walked inside w our shoes and ski equipments. 4) the owner asked to call him when we get to the train. we did and not answer. it was our fault because we didn’t let him know what time to expect us. 5) lack of instructions to what to expect from us as guests and things to do/offer in the area i.e. check in process, tour the house, like the usage coffee maker (it was broken), where grocery stores, water, laundry, bus line, gondola stations, etc. 6) we were there for 5 days 7) I didn’t know that I have to pay the bill. I thought I already paid via Booking.com

    1) location, location, and location. 2) called the owner to fix the refrigerator and he did on the same day. 3) error during booking but the owner was able to accommodate from 3 to 4 people. 4) the owner seemed to be a reasonable person and easy to contact. 5) nice view & quiet location. 6) cute little tiny home. 7) we appreciate the owner (Mr. Beat) didn’t collect our payment on the first day like most properties

    Stayed in July 2022

  • Reviewed: 9 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment Yumi
    • Stayed 4 nights
    • Submitted via mobile

    owner is friendly. walking distance to shop

    Stayed in March 2022

  • Reviewed: 12 March 2022

    10
    relaxed, easy and more than comfortable beds x
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    nothing at all…

    location was excellent for ski buses, excellent for the local spa shop and excellent for restaurants and bars but also in a quiet location after 9pm latest. Beat and his wife were brilliant and relaxed about everything as just the two of us the apt was very spacious and had everything we needed throughout our weeks’ stay.

    Stayed in March 2022

  • Reviewed: 4 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment Luna
    • Stayed 4 nights
    • Submitted via mobile

    The internet is next to inusable

    Stayed in January 2022

  • Reviewed: 16 December 2021

    9.0
    Great location, simple comfortable room. Very friendly owner.
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights

    It was a bit warm in the room for my comfort. I had to open the window at night.

    Nice space. Simple, but everything you need. Close to town and to the slopes. Owner is very kind, appreciate the ski room as well.

    Stayed in December 2021

  • Reviewed: 22 November 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Very good location Big room Confortable

    Stayed in November 2021

  • Reviewed: 19 August 2021

    10
    Amazing!
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment Yumi
    • Stayed 5 nights
    • Submitted via mobile

    N/a

    Exceptional location! Beautiful views and very clean apt. The owner is very hospitable and friendly. We would definitely stay there again! Awesome stay!

    Stayed in August 2021

  • Reviewed: 1 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise from the bar close by. Pillows where not comfortable. Prices are just not matching the value.

    Location, ski lockers

    Stayed in February 2022

  • Reviewed: 21 February 2022

    2.0
    Good location in town was the main positive, rest were negatives
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 2 nights

    No wifi or internet access. Couldn't adjust the temperature in room and it was very hot all of the time making it hard to sleep. No soundproofing, could hear EVERYTHING from adjoining rooms. No food available on site and carry in didn't work either because there weren't any plates, silverware, microwave, hot plate, etc. There didn't seem to be anyone working in the apartment building during my stay. The outside door was left unlocked all of the time and the key was left in my room and that's where I left it when I "checked out". My only interaction with who I assume was the owner was when he arrived the night I checked in, banged on the door and asked me to pay in advance the nights I was staying. He told me I was lucky to be able to stay there since usually they book the rooms for longer periods?!? and after I had paid said the check out was at 10 AM because he had "guests arriving". I pushed back on this for obvious reasons, in part because I had paid for a ski rental that day, lift passes, etc. with the idea that I could ski in the morning at least. He said I could leave my belongings in the narrow hallway by the (unlocked and unattended) door to the building. This was a nonstarter with a work and personal laptop, passport and other work and personal documents in my suitcase. I continued to push back and he said I could check out at 11:30. I skied from 9 until 10:30, raced back to the hotel for a quick shower and left the room with the key in the door where I had found it. I returned my rental ski equipment and a few minutes later saw a note on the booking app from the owner saying I could check out at 1 PM. As I was killing time around town until my 4:30 train I had plenty of time to think about how the next time I'm in Zermatt I'll definitely be staying somewhere else.

    Location of apartments is decent. Walking distance to many restaurants, train station and ski lifts albeit a bit far with ski equipment.

    Stayed in February 2022

  • Reviewed: 10 August 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Bedroom size quite small

    Location, cleanliness

    Stayed in August 2021

  • Reviewed: 7 October 2023

    10
    Exceptional! Would stay here again and plan to bring the whole family next time! Loved every minute!
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Amazing view of the Matterhorn from our private balcony. Super clean and very friendly host.

    Stayed in October 2023

  • Reviewed: 28 May 2023

    10
    Would absolutely stay here again, favorite place I stayed during my entire time in Switzerland
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment Luna
    • Stayed 3 nights
    • Submitted via mobile

    The views of Matterhorn from the balcony were beautiful Host was extremely helpful and informative!

    Stayed in May 2023

  • Reviewed: 21 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Wi-Fi did not work. But the staff worked to solve the issue

    Stayed in August 2022

  • Reviewed: 5 July 2022

    9.0
    would recommend
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    nothing

    Mr. Best was very kind and generous and offered us everything we needed and more. The location is very good with cafes and restaurants on the same street as the building.

    Stayed in June 2022

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment Pan
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 4 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

Showing 1 – 25

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