The spa was a disappointment

Stunning rooms. Gorgeous breakfast. Super friendly and helpful staff. Absolutely amazing

Stayed in December 2024

The spa is wonderful with sauna and amazing view! pool is warm and clean. Room is very nice with awesome view of the Matterhorn. We woke up top breathtaking views of the snow peaks. Breakfast offers great view. it would be better to include some Asian food eg congee or hot food. Front desk check in staff Dimi was very friendly and professional. Thanks for the efficient work!

Stayed in December 2024

Rooms overheated and no way to control the heat. Can hear the music a bit from the club (in -2) from the rooms.

Great central location, excellent breakfast and rooms very confortable. The design of the hotel and of the rooms is amazing and the atmosphere very cosy. The spa area offers lots of options inside and outside! Everyone is very helpful!

Stayed in December 2024

While I appreciate the design, some people do find the bedroom and furniture settings to be a bit cumbersome (in the sense that design overshines practicality). Thus the conveniences to access some things are not quite put as priority, or the tap for instance was not easy to open and close.

The property is very arty with lots of artistic sculptures or drawings that should amuse you. The view of the mountains is superb and breath taking. The room I had oversaw as well the tennis courts, pity it was cold season so no games on. The towels and robes are nice and thick luxurious kind. The facilities are fantastic, with not just sauna, hot pool outdoor, waterbed, steam room, with areas around to relax. One of the best breakfast buffets in terms of both variety and quality.

Stayed in October 2024

For the very high price of the room, I will expect a welcome drink/gift in the room. Also Netflix or some sort tv entertainment for the cold nights.

We got the suite and it was completely stunning. Very comfortable and beautiful views. A very luxurious accommodation.

Stayed in November 2024

Nothing, we had a most enjoyable a perfect 5 day break in the snow, will return without fail!

Great loction, 1st class customer service from all staff, really unique design and features, breakfast varied and plentiful.

Stayed in November 2024

Nothing

Everything is perfect. The room was very beautiful, they also have a good facilitys on the SPA inside and a cozy swimming pool outside. We enjoyed so much!

Stayed in November 2024

Nil, all is good!

Spent a night for our honeymoon! The staff was friendly and patient to explain the know-hows of the hotels, making sure we are ready for our first visit at Zermatt. Breakfast and the unique facilities are good! A plus point was the honeymoon design! ❣️

Stayed in November 2024

Location, staff and food were excellent! We can’t wait to go back.

Stayed in November 2024

The sink was in the bedroom.

The location, the helpful staff, and the delicious breakfast.

Stayed in October 2024

Because of the room concept the bathroom was a little weird and not much privacy for families traveling with teens.

Awesome staff, great location, funky vibe, nice breakfast. We stayed in a loft suite with the bed up top and it was super cool sleeping up top and the kids loved the bunk beds.

Stayed in August 2024

Nothing

Location was perfect - great views, well appointed. The spa was unique and lovely.

Stayed in October 2024

None

Excellent breakfast. Friendly Staff. Room clean.

Stayed in October 2024

Nothing. Honestly

Everything about this place is perfect.

Stayed in September 2024

What a fabulous place to stay in Zermatt... perfect location in the centre of town and only a 5min walk from the station, funky decor, great views, very comfortable bed, helpful staff, delicious breakfast and a bonus cool bar, art gallery and cinema as well! Loved it!

Stayed in September 2024

The TV was small but everything else was lovely

We loved the staff, the lovely waitress in the morning for breakfast and GABRIEL at reception in particular, he is amazing and his positivity and happiness added to our experience at this hotel and we will come back because of this. The spa was free, all 7 spa rooms and a lovely little pool, the top up the mini bar everyday - it is a great location next to Migros supermarket and the Zermatt station as well as Gornergrat Bahn! We will come back next year with our family :) thank you Gabriel :D

Stayed in September 2024

Wifi too weak and shower poor design for people under 6 feet.

Wonderful staff very attentive and personable.

Stayed in September 2024

The Sky & Stars Suite on the top floor with glass roof and views of and the Matterhorn is amazing! Takes 5 minutes to open all of the ceiling blinds, but worth it for the view

Stayed in August 2024

The rooms could use a bit maintenance. The bathroom door leaked and some of the room decor was old and run down.

The spa was nice, the rooms with interesting design and the location was very good

Stayed in September 2024

Quirky fun hotel. AMAZING breakfast, more than I hoped for. Included spa that is based on biblical creation which was very relaxing.

Stayed in September 2024

Spa, location, room, breakfast

Stayed in September 2024

Enjoined the relaxing and rejuvenating spa many afternoons during our time but, would love to see some of these spaces refreshed and reimagined the next time we stay.

Inspired interiors with all of the amenities and a central location. The staff and location of Backstage made our stay in Zermatt very special! It was a wonderful treat to relax in the spa and enjoy the intrepid cocktail bar. With a top tier breakfast and cloud-like bedding, we did not want to go home!

Stayed in August 2024

Gaps is only open 3-9 which doesn’t allow much time to enjoy all the different saunas and pools

Great location close to the train station. Room is cozy but well equipped with tea/coffee, balcony, water, cups (wine glasses on request) fireplace. Good variety at breakfast. Awesome view of the Matterhorn

Stayed in August 2024

Great location, clean room, friendly stuff and delicious breakfast.

Stayed in August 2024