Nothing.

The hostesses were very friendly and helpful. Their communication (and English) was excellent. As other reviews have noted, the property finishes are dated (almost to the point of being retro-cool now), but my room and the common areas were very clean, the under building garage was very nice in the rain, and the hotel is walkably close to the thermes, restaurants, and other attractions in town. I liked it so much I stayed another night to enjoy a relaxing day in Leukerbad. The scenery there is stunningly beautiful.

Stayed in May 2024

Overall all good. Just the lack of noise isolation between rooms but I guess it is due to the construction era from those kinds of buildings. Since it was not high season it didn't impact me much, but maybe during high season it could bring some disturbance to your rest

A warm welcome from the staff and a calm place. The room was big and breakfast had plenty of options.

Stayed in May 2024

It was a little bit expensive.

Rooms are extremely large, breakfast buffet was an exceptionally wide range. The location is close to all the amenities we used.

Stayed in January 2024

Excellent location 5 minutes walking distance from Torrentbahn and from the thermal bath. The staff was extremely kind and helpful. Good and rich breakfast. The covered garage with space to store the skis and boots was a plus.

Stayed in February 2024

The hotel is quite old and would really require some renovation to meet today's "standards". It's like travelling in time to be staying there ;-)

The hotel is ideally located between the Torrent ski resort and thermal baths. The rooms are very large, which is ideal when you have skiing gear.

Stayed in January 2024

The pillows were too soft

It was pretty quiet and clean and the staff were amazing.

Stayed in October 2023

The view in the balcony

Close to eveything

Stayed in July 2023

Very cosy place in a great location. Wonderful, generous and most friendly hostesses.

Stayed in July 2023

Very good position, near to Alpentherme Thermal Center and the center of the town. The Hotel has also a good car parking, with a competitive prices respect to others parkings and Garage in the city. Very courteous and helpful staff other than a very good breakfast included in the room price.

Stayed in July 2023

the building seems a bit old but the rooms were large and bed was comfortable.

Large rooms and lovely breakfast despite needing to leave early. Central location

Stayed in June 2023

Nothing

Excellent breakfast

Stayed in May 2023

Great & comfortable hotel, amazing breakfast and lovely staff, we had nice memorable time :)

Stayed in March 2023

Only some of the rooms had been recently refurbished, but the other ones are still OK.

Excellent location, close to both the "communal" SPA and to Alpen Therme. Also walking distance from the main street with sops and most restaurants. Very big rooms (only one type of room, that can host up to 3 persons). Clean, good breakfast and friendly staff.

Stayed in December 2022

Spacious family room, nice view with terrace. Underground car park. Nice breakfast.

Stayed in December 2022

Internet is often spotty or weak in signal. The reason we were given is that too many people might be using but it’s the same in late night. Should get it fixed. Parking should be cheaper for guests staying at the hotel.

Good location, close to Torrent cable car and restaurants and thermal spa in town center.

Stayed in December 2022

Old windows and old traditional heater made the room cold. It was partially compensated by warm bed covers, but not so ideal for a 3y toddler who kicks away all blankets. Stove in kitchenette did not work.

Very big room, clean, comfy beds, warm covers. Nice and helpful staff. Kitchenette with proper fridge and quite big parking.

Stayed in November 2022

-design from the the 80s. If you like this then you will enjoy it

+welcoming reception +beds are comfortable (hard enought) +spacy rooms +balkony +small kitchen +nice brakfast buffet (fresh fruit)

Stayed in October 2022

Overall, it might be renovated. There was a rusty water in the kitchenette, probably as it has not been used much, so we rather used water from bathroom that was ok. Wifi working in some rooms only (not in the one, otherwise very nice view, at the end of the corridor).

Once it was a rich hotel :-) Friendly staff, close to therme, spacious room.

Stayed in September 2022

we wanted the kitchenette to be equipped a little better- e.g. a pan & pot

a cozy room with a great breakfast!!

Stayed in July 2022

Friendly staff, large rooms, good breakfast and dinner.

Stayed in March 2022

Great hotel, a bit older but peaky clean with comfortable beds, big rooms, kind personel and great breakfast!

Stayed in January 2022

Pillow... Too soft, and I need to fold it back for all night..

Room was spacious, warm and clean. Furnitures old but kept in good condition. Bed is comfortable. Enthusiasm staff, and good location, only a few minutes walk to bus station and thermal spring. Particularly enjoyed their Xmas decoration -- warm and nice atmosphere

Stayed in December 2021

I really didn't have any issues with our stay. I was very satisfied. I will list the less positive things... The noisy bed structure led us to put the mattress directly on the floor (we did not ask for another room since there was enough space and this felt like the perfect solution for us). Sound insulation is not the best but since the hotel was not full I believe there was no one next door and it was OK. The heating is enough but the room does cool down during the night. We should have taken a warmer baby sleeping bag for our son who cannot yet stay under the bed cover. If you like it really warm then you will have a problem. I place it as negative due to the environmental impact it might have.

Very friendly staff and great restaurant. Very nice breakfast buffet (several types of bread, cereal, jams, slices of hams and cheese). Warm drinks and eggs on request. Tasty dinner and good value for money menus. Spacious and charming old-fashioned decor. Spacious room. Garage with internal access and good parking spaces. Short walking distance from the Thermal baths and the center with many different restaurants (not too much even with a 1 year old on our shoulders/arms). A nice doable walking distance to the gondola going up to Gimmi.

Stayed in November 2021

Everything was excellent. Specially the hospitality.

Stayed in August 2021