Spissstrasse 42, 3920 Zermatt, Switzerland
#84 of 463 hotels in Zermatt
Guests' ChoiceBased on 432 hotel reviews
9.1Cleanliness
9.4
Comfort
9.3
Location
9.2
Facilities
9.1
Staff
9.5
Value for money
8.8
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 17, 2024
Harliany
SingaporeThe second bedroom is at the loft, accessible via a flight of stairs, so be prepared to carry the luggage up. Kitchen is small, only 2 people in it.
I like the location as it is walking distance to the train station and the Zermatt town. Love the breakfast as there is a huge spread and the food is delicious. There are rice and noodles as well to cater to Asians, which it is very thoughful of the hotel. The balcony has a nice view and a great place to hang the washed laundry. I like the kitchen too as I can cook my own meals.
Stayed in June 2024
Reviewed: June 16, 2024
Johnston
United KingdomGood location, within easy walking distance of the railway station. Great choice for breakfast. The heated saltwater swimming and spa pool is excellent.
Stayed in June 2024
Reviewed: June 14, 2024
Mike
United States of AmericaExceptional breakfast. Wonderful steam room and sauna. Our room had a great.
Stayed in June 2024
Reviewed: June 14, 2024
Tracy
SingaporeNothing
Love the great view, the warm pool, the free laundry facilities, and the locker service for keeping our luggages.
Stayed in June 2024
Reviewed: June 12, 2024
Jasmine
SingaporeNothing
Good location, good breakfast, nice staffs.
Stayed in June 2024
Reviewed: June 12, 2024
Bonnie
United States of American/a
Breakfast was delicious! The beds were pretty comfortable. It was so nice to have a kitchenette to be able to lessen the cost of eating as restaurants in Switzerland are quite expensive. The pool and sauna area was very nice! Would definitely stay here again.
Stayed in June 2024
Reviewed: June 11, 2024
Jade
United KingdomNothing!
Great location. 3 min walk to the station. Comfy large rooms, great view of Matterhorn. Used the spa area which was lovely!
Stayed in June 2024
Reviewed: June 9, 2024
Simin
SwedenThe spa is nice. Breakfast is very good.
Stayed in June 2024
Reviewed: June 9, 2024
Diana
United States of AmericaNothing!
Included breakfast and pool amenities. Location was close to the station and a flat walk. The balcony view was the Matterhorn. I came two hours early for check in and was allowed to check in to the room early!
Stayed in June 2024
Reviewed: June 7, 2024
Yashi
SwitzerlandWould be nice if there is better guidance about sauna
The windows on the rooftop is really niiice, sadly the weather is not the best, otherwise i can indeed see the mountain
Stayed in May 2024
Reviewed: June 6, 2024
Mary
SwitzerlandNothing
Thd location, cleanliness, large size rooom and the spa.
Stayed in April 2024
Reviewed: June 4, 2024
Justine
SingaporeGood value hotel with all you need to have a pleasant stay!
Stayed in June 2024
Reviewed: May 31, 2024
Teo
SingaporeSmall elevator😂
Close by to train station. Relatively good selection for breakfast.
Stayed in May 2024
Reviewed: May 28, 2024
Cathy
AustraliaNothing
Spacious room, the access to sauna and pool.
Stayed in May 2024
Reviewed: May 27, 2024
Mayuri
United States of AmericaEverything was perfect! Best was the view of Matterhorn in the morning Rooms are cleans and fully equipped and location is perfect as it’s close to train station
Stayed in May 2024
Reviewed: May 21, 2024
Hungerford
United States of AmericaCan't think of anything
The view of the Matterhorn from the balcony. The courtesy and attentiveness of the staff. The location near to everythingc
Stayed in May 2024
Reviewed: May 20, 2024
Vicki
United States of AmericaThat the elevator didn’t go up to 4th floor and that we had to carry luggage up the winding stairs to get there.
The location was good, short walk from train. We loved having a balcony and a kitchenette. Beautiful views. Lovely ambience.
Stayed in May 2024
Reviewed: May 17, 2024
Hamukh
IndiaNothing
Everything
Stayed in May 2024
Reviewed: May 1, 2024
Edgar
GermanyWell located, close the train station. It is walking distance from the town center and very close to the train for climbing up the hill, if you plan to climb via the gondolas, it is a bit further. Amenities are good, personal very attentive and nice. The rooms have separated shower from the toilet/bathtub, which is very convenient, a plus for the hotel. From the terrace you have a nice view of the hills.
Stayed in March 2024
Reviewed: April 6, 2024
Lauren
SwitzerlandNothing
Delicious breakfast! I love the pool and spa area of the hotel. Hôtel Arca is the perfect place for a family ski holiday in Zermatt. It is a hidden gem
Stayed in February 2024
Reviewed: April 5, 2024
Fabiana
VenezuelaNothing
Great hotel! The pool was amazing. When we arrived it was raining so it fit perfectly to us haha. Also, we were expecting just a pool with warm water but were pleasantly surprised that it also had hydromassage. Breakfast was very good and the staff as well.
Stayed in April 2024
Reviewed: March 31, 2024
James
United KingdomNothing
We were given an upgrade so had a fabulous room with Matterhorn view and balcony. The breakfast is one of the best hotel breakfasts anywhere. The staff are very friendly and multilingual. The pool and wellness area is superb. The massage was also excellent.
Stayed in March 2024
Reviewed: March 24, 2024
Adelaide
United States of AmericaLoved everything
Breakfast, sauna, pool
Stayed in March 2024
Reviewed: January 22, 2024
Glen
United States of AmericaNothing
Very nice ski hotel in Zermatt! Easy 3-4 minute walk to busy street so a little quiet which is good. Good breakfast and wonderful pool and spa area.
Stayed in January 2024
Nago-Torbole, Italy
Geisfeld, Germany
Limerick, Ireland
Marmaris, Turkey
Artogne, Italy
Agia Pelagia, Greece
Le Pontet, France
Seoul, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content