Riedweg, 3920 Zermatt, Switzerland
#194 of 475 hotels in Zermatt
Guests' ChoiceBased on 592 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
9.4
Value for money
8.4
Free WiFi
9.3
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End of dialog contentReviewed: 22 September 2024
Robert
United StatesNothing
Beautiful view of Matterhorn, wonderful breakfast and dining facility
Stayed in September 2024
Reviewed: 22 September 2024
Naoki
BelgiumThe view of Matterhorn was amazing.
Stayed in September 2024
Reviewed: 17 September 2024
Stella
United StatesNothing
The hotel has a nice swiss feel. Breakfast was good, clean rooms, friendly staff. Nice location.
Stayed in September 2024
Reviewed: 14 September 2024
Angela
United StatesNothing
Location was perfect. We had a view of the Matterhorn from our room. Nice shuttle service from and to the train station.
Stayed in September 2024
Reviewed: 14 September 2024
Elizabeth
United StatesCould use safety bars for deep tub/shower
Staff
Stayed in September 2024
Reviewed: 14 September 2024
Devon
United StatesMy only complaint was the hotel was up on the hill so it was a bit of a walk to and from town but there is a lift and stair that help shorten the trip.
The staff was exceptional. They met us at the train station and took us up to the hotel. Our bags were waiting in our room. We had a personalized table every morning for breakfast and the staff was very friendly. The pool/hot tub on site was fantastic and the views were nice.
Stayed in September 2024
Reviewed: 12 September 2024
Mike
United KingdomCould provide and replenish coffee/ tea making items each day.
Good location and nice facilities plus good breakfast.
Stayed in September 2024
Reviewed: 11 September 2024
Eric
United StatesExtra charges for things like 3 CHF for ice or 15 CHF if you want a robe.
Great location with beautiful view of the Matterhorn from our room. Helpful staff. Excellent breakfast. Good sized room. Nice indoor pool and hot tub.
Stayed in September 2024
Reviewed: 10 September 2024
Richard
United KingdomNothing I didn’t like
The traditional vibe
Stayed in September 2024
Reviewed: 10 September 2024
Brendan
IrelandNot provided with a water bottle each day. No guest card to avail of local discounts.
view from room excellent. wide choice of tv and radio channels. hotel to and from railway station
Stayed in September 2024
Reviewed: 1 September 2024
John
United StatesGreat location. Excellent value.
Stayed in August 2024
Reviewed: 26 August 2024
Kalina
BulgariaBreakfast was a bit poor in variety.
nice views of the Matterhorn and nice spa/pool.
Stayed in August 2024
Reviewed: 19 August 2024
Gary
United KingdomI would’nt change anything
Fantastic view of the Matterhorn, very clean rooms and with the added bonus of an elevator to the town.also a free taxi to and from the train station on arrival and departure.
Stayed in August 2024
Reviewed: 18 August 2024
Rahul
United StatesIt did get very warm in summer and fans would have been helpful. Seemed to charge extra for everything (eg: a pot of hot water or use of microwave etc) but Switzerland is expensive overall...
Great view of the Matterhorn; Convenient private elevator to get into town and a pickup service from the train station (you need to call for it).
Stayed in July 2024
Reviewed: 17 August 2024
William
United StatesGreat place and view of the mountains and great friendly staff.
Stayed in July 2024
Reviewed: 17 August 2024
Mary
United StatesNothing! It was an amazing trip and location with the family.
The views are amazing including the area down in th spa and outside for dining or cocktails. Breakfast was wonderful. We enjoyed being away from the Main Street but still very easy to access. Easy to get to areas to explore.
Stayed in August 2024
Reviewed: 11 August 2024
Shadman
FranceThere wasn’t much to dislike, but if I had to mention something, it would be that the Wi-Fi connection could be slightly faster in some areas of the hotel. However, this minor issue didn’t detract from the overall wonderful experience.
I loved the charming Alpine architecture of Hotel Alpenroyal, which perfectly blends with the stunning natural surroundings of Zermatt. The rooms were cozy, well-appointed, and offered breathtaking views of the mountains. The staff were incredibly friendly and attentive, always ready to assist with any request. The location was ideal, providing easy access to local attractions and hiking trails, yet peaceful enough for a relaxing retreat. The breakfast spread was delightful, with a wide variety of fresh, delicious options to start the day.
Stayed in August 2024
Reviewed: 6 August 2024
Attidiya
SwitzerlandSome of the furniture was a little old.
Our room had a magnificent and beautiful view of the Matterhorn. My kids loved the view especially early in the morning. The hotel is located atop a hill and we had a great view of the village below. The interior of the room was clean and comfortable and the breakfast was excellent. The staff was very friendly and very approachable. The hotel also provided an excellent pick up and drop off service on arrival and departure from and to the train station.
Stayed in August 2024
Reviewed: 4 August 2024
Pavel
Czech Republicall was good
Optimal place with central connection to the main centrum. View to the Matterhorn from bed.
Stayed in July 2024
Reviewed: 4 August 2024
Jeffrey
United StatesLocation, view and staff
Stayed in July 2024
Reviewed: 28 July 2024
Xiaobei
ChinaNothing
Location, staff
Stayed in July 2024
Reviewed: 28 July 2024
Brian
United StatesGreat room with excellent Matterhorn view!!
Stayed in July 2024
Reviewed: 27 July 2024
Nadiia
DenmarkThe breakfast was nice, but could have had a few more options / variations from day to day.
A pleasant hotel, with a good location and a nice swimming pool and sauna. We had a view of Matterhorn from our room, and a spacious balcony to enjoy it. The bed was comfortable, and actually we liked everything about our room - the space and the furnishings, maybe the bathroom looked a bit older, but everything was functioning. The staff was really nice and welcoming. (Also multilingual, which is probably no surprise for Switzerland :)
Stayed in July 2024
Reviewed: 27 July 2024
Chia
United StatesThe sauna and pool was a nice added touch, really enjoyed the sauna after a long day of hiking
Stayed in May 2024
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