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  5. Reviews of Hotel Alpenroyal

Reviews of Hotel Alpenroyal 3 stars

Riedweg, 3920 Zermatt, Switzerland

#193 of 476 hotels in Zermatt

Guests' Choice

Review score

Based on 593 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 17 October 2024

    10
    So great!
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Just what we wanted.

    Stayed in October 2024

  • Reviewed: 11 October 2024

    8.0
    Very nice hotel, older style
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 3 nights
    • Submitted via mobile

    A lot of construction work in the area

    Excellent view of Matterhorn from the hotel room. Friendly staff.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    10
    A great week staying in a great hotel!
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Fantastic location, staff are amazing! The breakfast was brilliant and the room was nice and very clean.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    10
    Views are excellent. The place is charming and staff friendly. I’d stay there again!
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful view of Matterhorn, wonderful breakfast and dining facility

    Stayed in September 2024

  • Reviewed: 22 September 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Triple Room with Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The view of Matterhorn was amazing.

    Stayed in September 2024

  • Reviewed: 17 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The hotel has a nice swiss feel. Breakfast was good, clean rooms, friendly staff. Nice location.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    10
    Perfect stay. Would recommend to others!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location was perfect. We had a view of the Matterhorn from our room. Nice shuttle service from and to the train station.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    10
    Wonderful hotel in a pleasant location
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Could use safety bars for deep tub/shower

    Staff

    Stayed in September 2024

  • Reviewed: 14 September 2024

    9.0
    Best hotel on our trip
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony or Terrace
    • Stayed 3 nights
    • Submitted via mobile

    My only complaint was the hotel was up on the hill so it was a bit of a walk to and from town but there is a lift and stair that help shorten the trip.

    The staff was exceptional. They met us at the train station and took us up to the hotel. Our bags were waiting in our room. We had a personalized table every morning for breakfast and the staff was very friendly. The pool/hot tub on site was fantastic and the views were nice.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Could provide and replenish coffee/ tea making items each day.

    Good location and nice facilities plus good breakfast.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    10
    Very happy with this hotel in Zermatt
    • Leisure trip
    • Couple
    • Deluxe Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Extra charges for things like 3 CHF for ice or 15 CHF if you want a robe.

    Great location with beautiful view of the Matterhorn from our room. Helpful staff. Excellent breakfast. Good sized room. Nice indoor pool and hot tub.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double Room with Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Nothing I didn’t like

    The traditional vibe

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights

    Not provided with a water bottle each day. No guest card to avail of local discounts.

    view from room excellent. wide choice of tv and radio channels. hotel to and from railway station

    Stayed in September 2024

  • Reviewed: 1 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony or Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Excellent value.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony or Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was a bit poor in variety.

    nice views of the Matterhorn and nice spa/pool.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    The people here are very helpful! If you have a question, you can easily ask away and they will try to help you.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything is good. The bed was comfortable. The room itself is perfect for a solo traveller. The breakfast was also great.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    Our stay was too short buy we will be back.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 5 nights

    I would’nt change anything

    Fantastic view of the Matterhorn, very clean rooms and with the added bonus of an elevator to the town.also a free taxi to and from the train station on arrival and departure.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    8.0
    Traditional Swiss family run hotel in Zermatt
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children) with Balcony or Terrace
    • Stayed 2 nights

    It did get very warm in summer and fans would have been helpful. Seemed to charge extra for everything (eg: a pot of hot water or use of microwave etc) but Switzerland is expensive overall...

    Great view of the Matterhorn; Convenient private elevator to get into town and a pickup service from the train station (you need to call for it).

    Stayed in July 2024

  • Reviewed: 17 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Triple Room with Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Great place and view of the mountains and great friendly staff.

    Stayed in July 2024

  • Reviewed: 17 August 2024

    10
    Outstanding!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights

    Nothing! It was an amazing trip and location with the family.

    The views are amazing including the area down in th spa and outside for dining or cocktails. Breakfast was wonderful. We enjoyed being away from the Main Street but still very easy to access. Easy to get to areas to explore.

    Stayed in August 2024

  • Reviewed: 11 August 2024

    10
    A perfect blend of comfort, charm, and stunning views—Hotel Alpenroyal made our Zermatt getaway truly unforgettable.
    • Leisure trip
    • People with friends
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 3 nights
    • Submitted via mobile

    There wasn’t much to dislike, but if I had to mention something, it would be that the Wi-Fi connection could be slightly faster in some areas of the hotel. However, this minor issue didn’t detract from the overall wonderful experience.

    I loved the charming Alpine architecture of Hotel Alpenroyal, which perfectly blends with the stunning natural surroundings of Zermatt. The rooms were cozy, well-appointed, and offered breathtaking views of the mountains. The staff were incredibly friendly and attentive, always ready to assist with any request. The location was ideal, providing easy access to local attractions and hiking trails, yet peaceful enough for a relaxing retreat. The breakfast spread was delightful, with a wide variety of fresh, delicious options to start the day.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children) with Balcony or Terrace
    • Stayed 3 nights

    Some of the furniture was a little old.

    Our room had a magnificent and beautiful view of the Matterhorn. My kids loved the view especially early in the morning. The hotel is located atop a hill and we had a great view of the village below. The interior of the room was clean and comfortable and the breakfast was excellent. The staff was very friendly and very approachable. The hotel also provided an excellent pick up and drop off service on arrival and departure from and to the train station.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 3 nights

    all was good

    Optimal place with central connection to the main centrum. View to the Matterhorn from bed.

    Stayed in July 2024

  • Reviewed: 4 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room with Matterhorn View and Balcony or Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Location, view and staff

    Stayed in July 2024

Showing 1 – 25

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