Very convenient for town staff were excellent. Great breakfast

Stayed in June 2024

Breakfast adequate, however, serving scrambled eggs and and bacon on cold plates is a BIG no-no

Good location. Great room and bar

Stayed in June 2024

The only reason I did not give this hotel a 5/5 is because we were given the only room (on the 3rd floor) that was directly across from the housekeeping supplies closet. When we arrived at our room, the closet's double doors were wide open with housecoats and supply bins basically at our front door, and it remained that way while the housekeepers were working (of course they have to go in and out of the closet on a regular basis). It was noisy and the opposite of visually appealing. This may seem like a petty concern, and we would have been more understanding had the hotel been fully booked or had we checked in that day, but neither were true. Simply put, it was disappointing being given a very obvious undesirably located room when there were other options. With that being said, everything else during our stay was so spectacular that we would definitely return, and just avoid that particular room.

This hotel is absolutely amazing! From the friendly and attentive hotel staff to the fabulous onsite restaurant (Gotham Steakhouse) to the delicious complimentary hot breakfast, it was all around a wonderful experience.

Stayed in June 2024

I wish we had one in New Zealand

Very central, well appointed, superb staff

Stayed in June 2024

Our room was on the corner of two busy streets, so the traffics noise was a disturbance

Central location and small

Stayed in June 2024

Breakfast was a little slight but good quality

Location and staff

Stayed in June 2024

Larger breakfast!

The service and food were excellent, but I expected a buffet or at least the opportunity for more food. I usually eat a big breakfast when I travel.

Stayed in May 2024

Getting in and out of the bathtub for either a shower or bath.

The old world feel but very modern as well.

Stayed in May 2024

Nothing at all. We would definitely stay again and recommend. 10/10

The staff were all friendly immediately. The concierge/doorman saw us pulling into the side road in our hire car and immediately he offered help,took our luggage and took it to our room whilst we returned the car. We had no USD on us so couldn't tip, but wanted to recognise his friendly and warm nature. Breakfast was taken to order.. fresh and tasty. Room was clean and large. Bedding crisp. Bathroom nice also. In good spot for restaurants. Hotel had nice lively bar with a fab friendly barman We also walked with our large cases to cruise terminal which took 10 to 12 mins downhill. We overtook taxis and ubers on foot! Some people may chose a hotel closer to the pier but the prices are a lot higher than the St Regis and walking was not an issue. A friendly personal property.

Stayed in May 2024

Breakfast

The location, room and staff were brilliant. Surprised there wasn’t a fridge in the room and we didn’t really enjoy the breakfasts but everything else was amazing.

Stayed in May 2024

As above

Beautiful building, great staff throughout the whole hotel, breakfast menu was great and location was very central

Stayed in May 2024

Light system. Could not turn on bathroom lights without turning on room lights. Crazy system!!

Breakfast was very good with great service.

Stayed in May 2024

I mistakenly thought this was part of the American St Regis. However it didnt matter. the hotel and location was lovely.

Stayed in May 2024

I love their included breakfast. It's by far the best included breakfast I've ever had.

Stayed in April 2024

Vegan breakfast options were limited

Great location. Beautiful building

Stayed in April 2024

The city at night is noisier than we are used to. Nothing the hotel can do about that.

Perfect location. Easy walking to attraction or shuttle service. Great breakfast. Very friendly staff and knowledgeable. We have already recommended this hotel to others. Love that an older hotel was updated and not torn down. Important to maintain history.

Stayed in April 2024

N/a

Breakfast was phenomenal.

Stayed in April 2024

you were great

great breakfast exceptional help

Stayed in March 2024

room small

Waiter in the breakfast room was exceptional and went out hof his way to help us with questions etc

Stayed in April 2024

The noise level from the streets

Location, friendly helpful staff

Stayed in April 2024

Location was great and staff was so kind. The rooms were very clean and newly remodeled. We had an enjoyable stay. The bathroom had heated floors which felt so great. The included breakfast was so amazing and delicious.

Stayed in April 2024

no sleepers provided and fridge

Location and cleanliness

Stayed in April 2024

All staff were extremely helpful and friendly, especially housekeeping and the porter/concierge! Our family of five was so grateful for the excellent breakfast included in our stay, it allowed us to start our day with ease.

Stayed in March 2024

Central and few minutes to the convention 😄And you are served REAL breakfast yummy yummy..... Not like the cheap franchise 😱

Clean and staff were excellent very vibrant and friendly. From front door to rooms to Bar to breakfast servers 😀🙏🏾

Stayed in April 2024