1288 Water Street, V1Y 9P4 Kelowna, Canada
#2 of 29 hotels in Kelowna
Guests' ChoiceBased on 425 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
9.1
Staff
8.9
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 24 September 2024
Robert
United KingdomNo restaurant, breakfast Dark old fashioned furniture; though often the way in N America compared to Europe
Location Roof top pool with great view Loan bikes excellent
Stayed in September 2024
Reviewed: 2 September 2024
Gemma
United KingdomLocation, facilities, views.
Stayed in August 2024
Reviewed: 26 July 2024
David
United StatesNo beverage service or snacks at pool. But next time, we will bring a cooler. Easy fix.
Clean, great staff, great location
Stayed in July 2024
Reviewed: 24 July 2024
Jenny
United KingdomFantastic rooms
Stayed in May 2024
Reviewed: 13 June 2024
Patricia
United StatesWe had a delay in checking in because the room was not ready at promised check in which is 4pm
Location was perfect
Stayed in June 2024
Reviewed: 9 June 2024
Kimberly
CanadaWe arrived at 3:40pm and our room wasn't ready they said the guarantee time would be for 4pm that our room would be ready, which was 20 minutes so weird but didn't really give us option just told us to come back.
N/A
Stayed in June 2024
Reviewed: 4 June 2024
Mia
AustraliaNo housekeeping
Fantastic hotel and location. Our room opened right up to the lake.
Stayed in June 2024
Reviewed: 1 May 2024
Louise
CanadaThere was no cushions on the couch. The freezer door had been left opened and ice had went funny So I had to empty the tray and and make more No big deal
Very comfortable had a nice time.
Stayed in April 2024
Reviewed: 27 April 2024
Angella
CanadaGreat location close to waterfront parks, craft breweries, and entertainment venues in the Cultural District. Great heated pool and hot tubs with an exceptional view of the lake and mountains. Well equipped rooms with ensuite laundry.
Stayed in April 2024
Reviewed: 25 April 2024
Susan
CanadaThe only minor complaints were 1)the lack of space and luggage racks in the bedrooms for luggage and 2) the lack of hooks in the bathroom for towels and bathrobes. Minor irritations.
Great location on the beach! Beautiful view. Enjoyed the complimentary bicycles. The apartment was well appointed and equipped. Great rooftop pool.
Stayed in April 2024
Reviewed: 23 April 2024
Danielle
CanadaNo restaurant in hotel.
Location. Quiet room. Large balcony
Stayed in April 2024
Reviewed: 13 April 2024
Parlee
CanadaWe the had an extension cord on our deck across one of the chairs going to the boat that cleans the lagoon. In the morning they were pressure washing the windows & told us to stay off our deck because we would get wet & it was very noisy
We love the coziness & the full kitchen We love the rooftop pool & hot tubs
Stayed in April 2024
Reviewed: 31 March 2024
Lisheng
Canadalocated in the most gorgeous scenery spot in Kelowna, with all the facilities that needed in very clean condition. I can't even point out a weakness. And you will never miss the warming pool on the top of the hotel.
Stayed in March 2024
Reviewed: 29 March 2024
Matt
CanadaParking garage was a little tight … door dented Wifi sucked on the smart TVs
Best hotel I’ve have stayed … room was perfect … paths all over with mountains all around …couldn’t have a better location and view… pool and hot tubs on the roof were amazing … they had bikes for guests to use (saved tons of money in rentals) and it was attached to the casino!!!!! LOVE THIS PLACE
Stayed in March 2024
Reviewed: 19 March 2024
Sue
AustraliaExcellent location, very clean and spacious room. Staff were very accommodating in looking after our luggage after checking out.
Stayed in March 2024
Reviewed: 14 March 2024
Nick
CanadaBeautiful suite, spacious rooms, roof top pool was awesome.
Stayed in January 2024
Reviewed: 4 March 2024
Amanda
AustraliaGreat location for exploring Kelowna Nice setting/view Easy walk to restaurants/ shops Parking available
Stayed in February 2024
Reviewed: 28 February 2024
Victor
United StatesMy room was fairly close to some loud music next door. This is nitpicking because it shut down at a reasonable time and I didn’t lose even a minute of sleep.
Great location by the lake and in a fun part of town. I have never stayed in a nicer hotel. The room was beautiful and included a view. The pool was perfect for taking in views of the lake and relaxing.
Stayed in February 2024
Reviewed: 25 February 2024
Jemma
AustraliaThe room was a great big size! The room views was stunning, could see the mountain and over looking the park. Rooftop pool and spa exceeded our expectations.
Stayed in February 2024
Reviewed: 19 February 2024
Erin
CanadaThere is no access from the hotel to the parking garage.
The location was amazing and the staff were friendly. Loved the pool area.
Stayed in January 2024
Reviewed: 18 February 2024
Roadwarrior1
CanadaNothing could have been improved. The stay is always amazing.
This is my favourite place to stay in Kelowna! Love the rooftop pool and hot tub!
Stayed in January 2024
Reviewed: 18 February 2024
Trent
AustraliaParking charge was expensive. Extremely hard to find, even with a GPS. Bill very confusing to work out what you actually were charged.
Room was amazing, really spacious and comfortable. Had all the amenities you would need, including full kitchen with a fridge that made ice, and a washing machine and dryer. Great location with great facilities. Friendly staff.
Stayed in February 2024
Reviewed: 17 February 2024
Michael
CanadaNothing
Everything
Stayed in February 2024
Reviewed: 16 February 2024
Alyssa
Canadaspa bath broken and roof top indoor hot tub poor experience and excessive dust in suite creating nasal congestion. We couldn't use the spa bath as the jet motors were making an extremely loud noise when turned on, that sounded like the motors were breaking. The in door hot tubs are located under a sky light and they keep the room so hot in winter that the condensation build up creates extremely cold water to drip on you when in the hot tub. our suite temperature wasn't regulated at all smaller rooms were super hot while master bedroom was cold. woke up super congested from dust the first night, went and bought an air purifier for the second night and woke up just fine however I had to run the air purifier all day and all night. When we shared these experiences with the front desk we were told we would not be charged a certain fee yet we were still charged full price.
location
Stayed in January 2024
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