550 Stone street South, K7G 2A8 Gananoque, Canada
Based on 596 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
9.1
Facilities
6.9
Staff
8.1
Value for money
6.5
Free WiFi
8.0
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End of dialog contentReviewed: 27 June 2024
Charlotte
CanadaNo elevator
On the water
Stayed in June 2024
Reviewed: 21 June 2024
Gensell
CanadaNo elevator. No fridge in suite.
The location was perfect.
Stayed in June 2024
Reviewed: 13 June 2024
Karen
CanadaEnjoyed the waterfront
Stayed in June 2024
Reviewed: 10 June 2024
Ning
United Statesvery good location
Stayed in June 2024
Reviewed: 3 June 2024
Mindy
CanadaBeds were tired and food was okay.
Hotel was clean and close to the theatre
Stayed in June 2024
Reviewed: 23 April 2024
Mccoy
CanadaClean Nice view Kind staff
Stayed in April 2024
Reviewed: 23 April 2024
Jacky
CanadaWe were surprised that there were no spa facilities (this was not mentioned when booking) Our room was nice, but the shower was freezing cold as there was no hot water. We didn't stay for breakfast, the choice wasn't great for us.
Our room was nice, the view over the lake was lovely, and the sunshine in March was a bonus! The location was great, really easy to walk into town and also to the pub next door! Staff were friendly and helpful!
Stayed in March 2024
Reviewed: 12 April 2024
Heidi
ColombiaNo elevator , a lot of light coming through the door from the hall , breakfast so so
Good service
Stayed in April 2024
Reviewed: 11 April 2024
Dale
CanadaBigger television would be great. No HMI. A fridge and microwave would be a great option to put in room's.
Location was great. Clean room. Fast service for breakfast. Staff was very friendly..
Stayed in April 2024
Reviewed: 15 February 2024
Hurteau
CanadaLocation is very good. Breakfast was good but my hubby ordered a side of toast for $2 and only got one piece. Showers were not overly hot. A lot of stairs to climb to get to your room, not good for knee or hip problems.
Stayed in February 2024
Reviewed: 12 February 2024
Mark
CanadaFireplace didn’t work. No hot water for shower.
Stayed in February 2024
Reviewed: 21 November 2023
Diana
GermanyThe breakfast was okay - choices of breads, bacon and eggs, but no fruit except the juice and no yogurts or cheeses.
Location is great with a courtyard and chairs outside the rooms looking over the lake. The employees were friendly helpful.
Stayed in November 2023
Reviewed: 18 November 2023
Jean
IrelandThe coffee maker in my room wasn't working, and they didn't replace it. Fortunately I had brought some instant coffee powder with me!
The atmosphere and style of the hotel. The fire in the reception area was very homely and inviting. I lost the keys to my suitcase, and the staff were amazing and found tools and opened it!
Stayed in November 2023
Reviewed: 9 November 2023
James
United StatesThey left dirty towels in room from previous guest. When advised they did not get them
Stayed in November 2023
Reviewed: 3 November 2023
Gregory
CanadaAlthough the staff were hardworking and helpful, they could have been a little more friendly and warm. My partner was ill and needed hot water on a regular basis. Would have been nice if they could have provided a kettle. Other hotels on our trip were able to provide a kettle.
The room was clean and modern. The exterior of the hotel is beautiful and so are the surroundings.
Stayed in October 2023
Reviewed: 2 November 2023
Helena
CanadaBreakfast no taste
All of the above the breakfast was poor. No taste
Stayed in October 2023
Reviewed: 22 October 2023
Patrick
Canadathe noise of the family above our room
The stay was nice but there was a family with three kids directly above us and the noise and vibrations were very disruptive.
Stayed in October 2023
Reviewed: 22 October 2023
Sylvia
CanadaRoom had zero view, even though it is located by the water. There was no hairdryer supplied. Staff was somewhat indifferent.
Location , free parking, breakfast included pricing. Clean, updated room and bath.
Stayed in October 2023
Reviewed: 19 October 2023
Dagmar
CanadaIf you have mobility concerns, be sure to mention it when you book; there is no elevator but for most people walking up stairs to the third floor is fine There is only a shower, no bathtub, No mini fridge but ice and bucket available Like most hotels, the pillows are really fat and awkward to sleep on ….if you like a flatter pillow, bring your own
Great location on the waterfront, only a block from the Thousand Islands Playhouse Attractive clean Inn with a lovely foyer with fireplace Restaurant in the building and many nice restaurants, pubs nearby Safisfactory breakfast included Quiet environment
Stayed in October 2023
Reviewed: 16 October 2023
Peter
CanadaMediocre food
Friendly staff
Stayed in September 2023
Reviewed: 11 October 2023
Pat
CanadaA bit run down
Convenient location
Stayed in October 2023
Reviewed: 7 October 2023
Timothy
United KingdomNice breakfast and evening meal. Good location
Stayed in October 2023
Reviewed: 2 October 2023
Annette
CanadaHad to run the water in the shower for at least 5 min before there was hot water. That is quite a waste of water
The location is excellent
Stayed in September 2023
Reviewed: 2 October 2023
Adriana
South KoreaThe breakfast is not good, bad quality and service is very bad.
The place is nice a comfortable, it’s clean and it is close to lake.
Stayed in October 2023
Reviewed: 22 September 2023
Michael
CanadaThe room location was great. The window blackout curtains were old and did fit the size of window thus not being able to cover the entire window. There was no elevator of lift to help people with walking difficulties, this was my error for not checking before I booked the room. There was two dining table chairs without a table besides the desk and chair. The other problem was I could have got a cheaper rate for the same room including breakfast if I waited and booked on the hotel site directly one or two days before, Booking.com cost me an extra $70.00 for my two night stay. I will start checking with the hotels directly before using Booking.com in the future.
The breakfast room was also the lunch and dinner room. The room had great views of the the St Lawrence river from most of the tables. The breakfast staff were great along with the front desk staff.
Stayed in September 2023
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