needed some maintenance, the toilet seat was broken and falling off and the bathroom door would not stay shut. I could not adjust the temperature of the room, so it was very cold all night.

excellent location! close to everything!

Stayed in November 2022

The heating did not work properly the first day, I received an electric heater this solved the problem. The water from the shower was not getting really hot during the first 3 nights, finally it worked. The code input at the locks (main entrance and floor level) are not easily readable anymore (to be replaced).

The room was clean, the bed was very comfortable, the location is very central I liked the location very much. The security level seems to be high.

Stayed in October 2022

the room was extremely small and the bed had been made up horizontally (pillows on the long side) which was very unusual

location couldn’t have been better

Stayed in October 2022

It was alot smaller than we thought. But still loved it.

The location was perfect! Restaurant was closed Monday and Tuesday when we were there. Never saw staff. All went well.

Stayed in October 2022

The luggage storage hours do not make sense. The check out is at 11 am and the bag storage starts at 12 pm. You had to stay somewhere for an hour before they will pick it up.

I liked the location and contactless check in.

Stayed in October 2022

There's an elevator that is not meant to be used by guests, despite the rest of the building being accessible.

Great location. The rooms and amenities were clean.

Stayed in October 2022

Loud mechanical noise all night in the roof vents. Smoke coming into my room all night through vents.

Stayed in October 2022

Stairs - they were a real struggle for me and would put me off returning. The shower was awful - took forever to heat up and then nothing more then luke-warm. Difficult to pack bags in the space.

Great location - I'd already spent time in Toronto before my stay at Sonder, and much prefer this area of town. The rooms were compact but there was heaps of storage if you were someone who unpacks. Bed was really comfortable. Nice not having to worry about keys or cards for entry.

Stayed in October 2022

The hot water failed for the shower on our last evening, and on the day we checked out it was still barely warm. I didn't contact anyone about this because we were leaving imminently but was a bit disappointed to not have a nice hot shower before we moved on to our next destination. The bed was quite small, and we could hear noise from other rooms from the hallway.

Location was great, close to everything we needed and had a great view of the street and city life! The selection of tea and coffee was also superb.. The room was very small but it was cosy and having a smart tv was perfect for unwinding after a long day.

Stayed in September 2022

The room is on the 4th floor. There is no elevator. Access codes need to be entered at 3 doors to get in but codes are long and keypads are worn so you need many re-tries. The room is so tiny that the bed side table needs to be moved around regularly so you can move or get out. There are no staff or reception and the help phone number is in the US. If you don't have international dialing you have to wait for email response.

Great location. Well equipped room.

Stayed in October 2022

Would like to have bedside light switches so wouldn't have to get out of bed to turn off lights at night 3rd floor walkup with no available elevator - how do they get around handicap laws? Restaurant had an unfortunate plumbing problem and was closed for 2 days but plenty of other options nearby. Rates this time were much higher than normal for Toronto film festival

Very well designed room for being so small. No staff stays onsite but quick response to all inquiries and Sonder staff who came to assist were cheerful and helpful. Mine even checked me in early so I didnt have to store my bags. Hotel was quiet except for Sat. night rooftop party but even that ended by 11. Very convenient for Toronto International Film Festival- all within walking distance

Stayed in September 2022

design of the room was all about to satisfy the ego of the designer, not the comfort of the traveler. super slippery floor in the shower; knobs instead of hooks fit the design of the bathroom but not functionality. The cord of the coffee maker was too short. I had to move it to the bed side table to make a cup of coffee.

location

Stayed in September 2022

The mini size of the room reminded us of Hong Kong Accomodations ..took us by surprise No window or natural light in the room

Location Admire how everything needed was in this tiny space It was sound proof amazing Bedding was very comfortable ..good nites sleep

Stayed in August 2022

The line of Sonder hotels do not have any staff on the premise. This made it a little difficult to deal with some issues, as you have to call a hotline and stay on hold each time.

Stayed in August 2022

no elevator!!!

Stayed in August 2022

I got the wrong check-in information and had serious trouble entering the room. The hotel did apologize, but it was a very distressing experience for me and as an international traveler I could only solve it with the help of others lending me their phone.

The room was modern and pleasant in a great location.

Stayed in August 2022

The room was tiny! No real window, so space for any suitcases, the room was „clean“ but could really use a deep clean to remove stains in the bathroom. The aircon switched on in the middle of the night..

Perfect location

Stayed in August 2022

The AC had the label "filter change needed", there is absolutely no ventilation, so humidity is a big problem in summer. The towels do not dry well and the room starts smelling humid. For a 5 night stay, towel change could be a bonus. Price was high compared to a normal hotel where you get your room cleaned. The room was very small, but for only sleeping it's really all you need.

Check in was easy, the location is perfect, it is very private. I was on the 4th floor and it was noisy because of the roof garden.

Stayed in August 2022

check in process did not immediately go to the actual guest and so many emails following

Stayed in July 2022

Small. Having to put in key code 3 times at the different doors. My main issue with sonder is the horrible UX with booking and stay. It looks great, but it's poorly designed UX-wise. Hire a good UX and or Product Designer to audit the experience. It would make all the difference.

It was clean, location was good. I liked all the control over the lights, light switches. I liked the espresso in the room. Soaps were really nice. Plenty of towels. Roku TV was cool.

Stayed in July 2022

No luggage storage.

Location.

Stayed in July 2022

my room didn’t have a window

the location is fantastic

Stayed in May 2022

It was quite small for the price. Paid about $600 for 2 nights stay in what was essentially a pod. The bed was alright and we saw a few beetles outside and inside the room. There is no elevator either so going up and down stairs, especially with bags, didn’t feel great. The window is also frosted so you’ll get light in but no view. I wouldn’t stay here for longer than a night or two, especially if it’s cold out so staying inside is the best option - we went in the summer when it was great out so we were only there to sleep.

The location was perfect. It was right in the middle of everything. The TV was the perfect angle too.

Stayed in June 2022

rooms are extremely small. luckily we were able to store our luggage under the bed otherwise we couldn’t walk in the room. the bathroom door is a piece of plexiglass, and there is no venting in the bathroom or in our room at all. so, any noise created in the bathroom (or odors) will be heard/smelled in the rest of the room. the window also does not open, so it can get very musty inside the room. no front desk staff means that most requests take overnight to be fulfilled.

great location, easy check in and access to the room. relatively clean, quick responses to questions via the app. comfortable bed as well.

Stayed in June 2022

Small room No window Hot and air conditioning weren’t working properly Stayed there for seven days and they need to change towels at least and clean room once No elevator Hard to talk to help desk

Clean Comfy bed Accessible Close to everything

Stayed in May 2022