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Reviews of Riviera Inn And Suites 1000 Islands 2 stars

650 King Street East, K7G 1H3 Gananoque, Canada

#14 of 17 hotels in Gananoque

Guests' Choice

Review score

Based on 118 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    8.2

  • Facilities

    7.1

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 30 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Heat thermostats wernt working, internet and TV connectivity issues, shared toiletries (they were of good quality) cell tower nearby, lack of food delivery, doors and bedroom walls dirty, garbage cans too small (no recycling bin) breakfast disappointing and ended too early

    Jacuzzi tub excellent, large and good fridge and Tvs, fireplace, windows that open to let in fresh air, quiet peaceful area, decent city views, lots of amenities within walking distance, clean and quality linen & towels, common areas were clean tidy and most of our room

    Stayed in December 2024

  • Reviewed: 6 December 2024

    6.0
    Stay was quiet
    • Leisure trip
    • Solo traveller
    • Queen Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The room was cold, I had to put the heat up to 24 just to stay warm. Not enough blankets, bed was ok but a bit hard, would have like the main floor only about 3 cars out in parking lit but was sent to the upper floor

    Liked the spa bath,

    Stayed in December 2024

  • Reviewed: 20 November 2024

    6.0
    Ok but needs an update
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A little dated. Wall paper coming off, laminate floor not installed properly, hole in the bed sheets etc. Ok but I would stay for days!

    It was convenient off the highway.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The heat didn’t work properly so it was quite cold in the room. The blanket on the bed was very thin and there were no extras and warm blankets.

    Stayed in November 2024

  • Reviewed: 24 October 2024

    6.0
    Large room, unpalatable breakfast, expensive for a motel
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Too meager breakfast, broken faucet in the bathroom, room rate on the first floor is higher than on the second floor

    Comfortable beds

    Stayed in October 2024

  • Reviewed: 20 October 2024

    7.0
    Great option for staying close enough to Kingston to explore, but not pay kingston hotel prices.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The TV did not work just snow on every channel. The owners during breakfast were not very hospitable. You were not greeted, just demanded your receipt for breakfast. That experience first thing in the morning could have been better.

    That the room was clean. The cleaning staff were very friendly and always cleaning. Breakfast was in the dining room of a closed down restaurant attached to the hotel, so it was very spacious. Breakfast was good.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    Appreciate being able to leave my vehicle at this location for an affordable rate. Made planning my US trip much easier.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The TV was very snowy and hard to watch. The front desk woman was exceptionally rude and hostile. Not a very warm welcome. The gentleman I dealt with at checkout was great. The lady has no place working in customer service! She's the face of you're establishment and sets the tone for the stay.

    The space was clean and comfortable.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Beds were a bit high to climb into. Eggs at breakfast should be real and not powdered. Rest of the breakfast was good value.

    Very friendly and helpful staff. Clean and comfortable beds and linen. Strong shower.

    Stayed in October 2024

  • Reviewed: 16 September 2024

    8.0
    Definitely worth a visit
    • Leisure trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The TV was good for the jacuzzi but not the bed, another TV is needed at the end of the bed. We ended up opening up the sofa bed and angled it for a movie.. problem solved, Magiver style lol

    Heated pool, jacquzzi tub, fireplace

    Stayed in September 2024

  • Reviewed: 3 September 2024

    7.0
    Convenient stop for one night.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Morning desk female was rude.

    Breakfast was good; room was large and quiet. Front desk evening person (Judy) was very nice.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    Was good
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was ok

    Pit was good

    Stayed in August 2024

  • Reviewed: 26 August 2024

    7.0
    Nice but cleaning staff can do better
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Dressers had not been wiped down, sticking rings from previous guests drinks and dusty. Bathtub old and finish gone, so look dirty, even though cleaned I believe.

    Location, beds clean and comfortable

    Stayed in August 2024

  • Reviewed: 2 August 2024

    7.0
    I had a great time
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I have no complaints

    Great location,breakfast was ok ends a bit to early,needs more food options.

    Stayed in July 2024

  • Reviewed: 30 July 2024

    8.0
    For a few days is a good place to stay . Breakfast is good and people very friendly.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    a little dated but still fine.

    super clean pool, friendly staff, great WIFI , plenty hot water, great location,

    Stayed in July 2024

  • Reviewed: 29 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Did not have elevators and bathroom was not that clean.

    Breakfast had little options but the staff was generous and helpful.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    8.0
    Nice accommodation for family
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness of the rooms can be improved. The floors are not too clean.

    Conveniently located close to groceries, restaurants, pharmacy, center and cruise port. Easy check in process, staffs are nice, free parking and complimentary breakfast. They have connecting rooms too so perfect for family. Nice and quiet place.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Very good.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Breakfast could be improved by having a toaster that both sides work and more food at a time so there aren't lots of people waiting for eggs etc.

    This motel does what it says on the tin with everything you need. I give it a very high rating because we arrived to a number of issues and the reception staff had a real 'can-do' attitude which was very helpful and they solved our issues with a smile. Thanks!

    Stayed in July 2024

  • Reviewed: 15 July 2024

    6.0
    Clean, budget hotel with outdoor swimming pool
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    The hotel (motel) is an old building, it's noticeable that it needs upgrades. Nevertheless, what your pay is what your get so the price is fair. The breakfast could get some improvement. There is a sign by the swimming pool that reads "heating pool". That's not true, the water is cold. They should remove the sign.

    Good location. There is a MacDonald and a Tim Hortons a few steps away so it's very convenient to grab a quick bite if needed. The restaurants are a few blocks away. There is a grocery store across the street. Also a Canadian Tire with charges for electric cars. This is a budget hotel as expected, includes breakfast which is a plus. Also, it has a working outdoor swimming pool. The rooms/building need upgrades but they're clean. The mattresses are comfortable.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    6.0
    It was ok for the price
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room smelled musty or like someone smoked in it

    Good location

    Stayed in July 2024

  • Reviewed: 5 July 2024

    8.0
    Very good
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms not soundproof could hear next room someone snoring. And the doors between the rooms .are little too pricey for that stay

    Breakfast was okay, the staff friendly swimming pool was clean .around McDonald's dollar store no frills and near everything .

    Stayed in July 2024

  • Reviewed: 2 July 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Squeaky beds

    Stayed in July 2024

  • Reviewed: 23 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Quicky mattresses

    Stayed in May 2024

  • Reviewed: 21 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    The cleanliness around the outside of the building was not good and looked kind of shabby. Also the tub in our bathroom had not had a really good cleaning.

    The location is great. We liked the breakfast, it had several options and we enjoyed it. The room was comfortable but the TV was confusing.

    Stayed in June 2024

Showing 1 – 25

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