Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Quebec hotel reviews
  4. Quebec City hotel reviews
  5. Reviews of Hotel Relais Charles-Alexandre

Reviews of Hotel Relais Charles-Alexandre 3 stars

91 Grande- Allée E., G1R 2H5 Quebec City, Canada

#50 of 107 hotels in Quebec City

Guests' Choice

Review score

Based on 411 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    8.6

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 5 November 2024

    9.0
    Very good option in the city
    • Leisure trip
    • Solo traveller
    • Superior Queen or Double Room
    • Stayed 3 nights

    The staff was very friendly and helpful. The room was big and very comfortable and big, it had everything that was needed. I got clear instructions for my late check-in and it was easy to do it. It's very well located, there's a bus line just in front the hotel. Breakfast is not in the hotel, you need to go to a coffee place nearby, and it's good, but it has limited options.

    Stayed in October 2024

  • Reviewed: 2 November 2024

    9.0
    Comfortable old-school hotel
    • Leisure trip
    • Solo traveller
    • Superior Queen or Double Room
    • Stayed 3 nights

    Some AC outlets didn't seem to work as I could only charge my gadgets on a few of them. The breakfast being out of the hotel's facilities threw me off at first, it wasn't a big deal but I can't imagine staying during harsher weather. I stayed in the second floor and the stairs felt very steep returning after an entire day's walk.

    The room was very spacious and comfortable, well decorated and felt old-school. They provided a voucher for breakfast at a cafe at walking distance from the hotel, and it was very good although there weren't many options to choose from. The location was superb as it was very close to the plains of Abraham park, I could walk from there and get to Old Quebec in no time.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel has a homely touch, but the downside is that it doesn't have an elevator, making it a bit tricky to carry luggage up. Breakfast is served near the hotel, and it's very good. The location is close to all the tourist attractions, about a 15-minute walk. I recommend this place, as it’s reasonably priced :)

    Stayed in October 2024

  • Reviewed: 16 October 2024

    9.0
    A very great experience overall.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    I would have love to had a fridge in the room. The shower was spacious, however the water temperature, at its maximum, was hot but not crazy. As good as the breakfast was, be aware that you have to wlak outside for a minute or two before getting to the place where you can get it (no big deal).

    The room had a lot of space, and the shower was also very spacious. The breakfast, despite being 2 minute of walk away was really enjoyable ! Friendly people at reception. A very great experience overall.

    Stayed in October 2024

  • Reviewed: 11 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pretty far from areas we visited, and bus service was irregular. Wish they had tea in their common area for evening sipping. Very steep stairs.

    Lovely room. Ambiance was nice with the antique styles. Great and helpful staff.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Queen or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    An extra towel or two.

    Easy to reach Cartier for breakfast. I would not have been happy in inclement weather.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    9.0
    More than adequate in every respect.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There was little wall (separation) between the bedroom and bathroom.

    Good location. Has a charging station for electric car. Nice comfortable room.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen or Double Room
    • Stayed 2 nights

    It was unfortunate that you had to go off-site for breakfast.

    Stayed in October 2024

  • Reviewed: 6 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Stairs; no elevator

    European feel

    Stayed in October 2024

  • Reviewed: 6 October 2024

    8.0
    Would book there again if ground floor and larger room available
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The very steep stairs up to 3rd floor. Room very small. Bathroom very small with very little space to put toiletries. Insufficient outlets for devices

    Breakfast though off the premise was very good. Small choice. Loved the neighbour. Easy bus or walk to historic Quebec City. Hotel staff very good. Hotel well maintained and charming

    Stayed in October 2024

  • Reviewed: 1 October 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Queen or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    steep stairways to our floor, breakfast was included but we had to walk and spend extra time to obtain breakfast at a fast food eatery. breakfast was very good, although limited choices. Bath towels barely adequate.

    comfortable older building, very friendly helpful staff, outside grounds nicely kept, secure with multiple layers of locked doors. Bus stop right out front. Close to Old Quebec and to local shopping, historical buildings along the same block.

    Stayed in September 2024

  • Reviewed: 29 September 2024

    7.0
    jolie maison dans un beau quartier pres du centre
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast did not meet the standardbolie

    location style of the house

    Stayed in September 2024

  • Reviewed: 26 September 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no provision for tea or coffee in the room. We were given vouchers to a coffee bar 10 minutes walk away. It was hard to find. When we got there they refused to honour some of the items eg fruit juice and charged extra for espresso coffee. We had vouchers for 2 days but didn't go back on the second day

    The beds were comfortable and the location was very good for restaurants The staff were friendly and helpful

    Stayed in September 2024

  • Reviewed: 22 September 2024

    9.0
    I would recommend hotel relais Charles-Alexander.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was small, the wood floors created noise.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    9.0
    Great place to stay in Quebec City.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The 2 flights of stairs were very steep and twisty .

    The breakfast was down the street, which gave us a fun look at the area, and was a very good breakfast. Staff was very helpful, bus stop right in front of hotel and walking distance to Old Quebec. Hotel and room very clean. Bed very comfortable.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    9.0
    Very nice room and front desk staff
    • Leisure trip
    • Group
    • Superior Queen or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    See above

    Staff was exceptionally helpful. Breakfast experience was not good, very few vegetarian options and limited seating

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room

    Kind staffs and parking lot

    Stayed in August 2024

  • Reviewed: 15 September 2024

    8.0
    Had a pleasant stay.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    As we are early risers, we would have appreciated access to coffee in the room or in the lobby. Nothing is open early in the area.

    Very clean, pleasant staff, great location

    Stayed in September 2024

  • Reviewed: 11 September 2024

    9.0
    Very enjoyable and recommendable
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    For the breakfast, we were obliged to go walking outside the hotel to a coffee shop that has an agreement with the hotel

    Friendly and effective personnel at the reception, close to the downtown, touristic places and café-restaurants

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Want to come back!!!
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Stairs. I have a knee replacement and a bad knee. Staff was great about helping with luggage. Appreciate the free bus pass and friendly accommodating and knowledgeable front desk staff.

    Excellent. Appreciate the wall to walk off the calories

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Comfortable hotel to stay if mobility is not an issue.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The included breakfast was not on site. We were given coupons for a local cafe. It was fine for us, but with mobility issues it could be a problem. Our room was on ground level, but stairs were steep and there was no elevator. It would be a problem for anyone with mobility issues. There was no plug adapted to charge a phone. A lamp is needed behind chair in room for reading. Need written instructions for a/c and tv.

    Location is approx. 20-25 minute walk from Old Quebec. It was close to restaurants on Avenue Cartier and Grand Allee Ouest. There is a room with microwave, air fryer/toaster oven, mini fridge & table seating if you purchase take out food.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    8.0
    We are satisfied
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights

    No table for eating in the room. No coffee maker or electric teepot to boil the water.

    The staff was excellent. Although there was no elevator for the second floor were we stayed the person at the reception took our luggage up and down when we needed. The size of the room was big enough. The room was clean. The location was not clode to downtown or old town. However the bus N11 stopped just in front of the Hotel. It took us to the most pf the places we wanted to see.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    7.0
    Got the job done.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    For the money the room was very small. We had to carry our luggage upstairs. The place needs updating - particularly the bathroom. The shower head had mold on it.

    Location was great. I love firm mattresses so I slept well.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    8.0
    Good location, decent value for money.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Parking could have been free, walls were a bit thin.

    Decent facilities, excellent location, quiet, lots of parking. Recommend.

    Stayed in August 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless