Very small rooms. No A/c

Waterfront & beautiful

Stayed in September 2024

the rooms were very small and the walls were paper thin. Bees all over the place and flies

Location and staff were the tops.

Stayed in September 2024

all of the people coming to see the property (noise)

the old time charm but with modernity

Stayed in September 2024

More updated infrastructure. Especially electrical in room.

Classic historic nature of the hotel, restaurant and grounds

Stayed in August 2024

Beautiful location

Stayed in August 2024

You embarrassed yourself on our last evening. So unnecessary and small on your part. Enough we would never return.

Stayed in August 2024

it was a little complicated trying to pay - had to pay up front with a credit card but I had asked to pay with my Canadian debit card and refund the US credit card , it took some time to sort it out but the manager was most helpful.

we loved the way the hotel has kept its history and ambience, it was quaint!

Stayed in June 2024

The exterior of the property needs much work and repair, although I'm sure it's difficult to maintain an old wood structure in that climate. There was some rotting wood on the 5th floor's room's balcony.

The entire setting of that property is very historic and fascinating. Restaurant had excellent quality meals. Even though the elevator was busted, the staff was very helpful in delivering luggage to the rooms.

Stayed in July 2024

For handicap person the elevator was essential

Environment

Stayed in August 2024

Pillows were very poor. Bed was small. And the doors between rooms weren’t sealed.

Excellent location and view. The building was beautiful and unique.

Stayed in August 2024

Staff asking me to show my keys as if I didn't belong there

Location

Stayed in August 2024

Wish you had outdoor seating to enjoy the evening looking over the lake.

Beautiful location and a great historic hotel.

Stayed in July 2024

It was a little warm but it did cool off later in the evening

Just felt friendly and old school quite we loved it

Stayed in July 2024

We did not eat the breakfast as the dining hall was not open early enough for us to go there. We were already on the road traveling. The location was great.

Stayed in June 2024

The second night I stayed, noisy family next door were settled only after the bellman came to quiet them…just before 11pm

I liked the breakfast.

Stayed in July 2024

The beauty and the location.

Stayed in June 2024

Lack of elevator and a room on 4 th floor. Also very hit in the room but accept that is what you get with an older building

Enjoyed our stay but there is a compromise to enjoying the wonderful views against the disadvantages of an older building

Stayed in July 2024

I would have liked a kettle in the room but borrowed one from reception to make tea. Had to use the stairs as the lift was limited use (had to get someone to operate it which I understand) and we were all fine with using the stairs anyway. I had a problem booking online with my Canadian debit/credit card so had to get the manager to sort out the payment using that and crediting my USA visa and it took some time to sort out but we got there!

Very traditional historic hotel and a great experience staying there with the kids - such a beautiful location too. I used to live in Calgary and had seen the hotel a few times but never stayed there so travelling to Banff with the family from Colorado was a great opportunity to stay - Waterton is a lovely town too. Staff were all very helpful and pleasant, enjoyed our time there. Rooms were clean and beds comfortable. Daughter even played a song on the piano in the reception area, that was lovely!

Stayed in June 2024

Elevator was broken and we were on the 5th floor.

Loved the hotel! It was such a beautiful property!

Stayed in July 2024

the elevator being out of service was a minor inconvenience while staying on the 5th floor

the history, the ambiance, the view and the location. breakfast also exceeded expectations. great stay

Stayed in July 2024

Elevator was out of service for a while, and welcome email a day before did not mention that.

Comfy beds, staff is great, food in the restaurant and lounge is top notch

Stayed in July 2024

Lack of amenities, a pool or a hot tub would have been nice. Also a queen sized bed rather than a double.

The bell staff were very helpful and courteous.

Stayed in June 2024

The web page Booking.com showed us a lakeview room at the same price as the mountain view. We chose the lake view but when the system booked our room it switched it to a mountain view room. The issue was resolved by the hotelstaff on arrival but it was frustrating to get a "bait-and switch" from the web page.

The lake views were great! Our 5th floor view was a blessing to us. As an older couple we appreciated the anchient elevator rides and the construction attributes of the building. The evening story time by staff was interesting. We took the time to explore the falls and the township for a meal and were glad we did. Staff was kind and effective.

Stayed in May 2024

Location

Stayed in June 2024